TripAdvisor Traveler Rating

Our room was on the 19 th floor and had a gorgeous view of the water and beach. The timing could have been better as the hotel was undergoing maintenance while we were there. Such as the buffet being closed and the electrical system turned off. We had exceptional bar service on the beach with Giovanni , he went above and beyond making us feel very comfortable and special

Great location and very clean hotel but the food is mostly inedible. Stayed for a week with Mom over Thanksgiving. We’ve been coming to Ixtapa for 40 years on family trips; after MUCH research gave Sunscape a shot. Positive: VERY clean, the maids are amazing and Alma was wonderful. The beach chairs and sunbeds are nice and Giovanni was an awesome server. English is pretty common and the staff worked really hard to make sure you have what you need. Beds were comfy, AC was strong. Location is great, on a gorgeous spot of the beach and walkable to most everything in town in minutes. Negative: We got food poisoning on day two at lunch and only ate breakfast at the hotel the rest of the week. Honestly, the food at Sunscape is god awful. Most of the meat is questionable and simmering in water/sauces. We got sick from the water grill “freshly made to order” fish that was just awful. The lighting in the bathroom is so bad you can barely see yourself. It’s an olddd hotel. If you are spending USD $400+ a night on a hotel that includes food - it should be edible. I’ve stayed at hundreds of hotels and many all inclusives, and instead of totally relaxing we had to eat two meals out a day at local restaurants. I would only recommend Sunscape to anyone fine with eating most of their meals out.

Great stay with kids! Naidelin and crew kept kids and adults busy and fun at the pool area every day! Cooking classes every other day were super tasty! We will make the salsa the same way from now on( with dark beer and tequila)!

I stayed at the sunscape resort thanksgiving break. The staff were so nice including Ivan, Luis, Victor, Angel, Naydelli, and Jhovanny, all from the entertainment team. One thing that was disappointing was that the beach had a red flag my entire trip, meaning we were advised to not go in the beach since the waves were too big. The pool and beach games were so much fun including beach volleyball, water polo, and water volleyball. The entertainment team had such fun games every day. They made me and my friends feel so welcomed as soon as we arrived. The food and drinks team was amazing also. I loved the variety of food choices every meal. The cleaning team was so amazing. It felt great to come back to a clean room after a long day in the sun. The spa was so relaxing and an enjoyable and peaceful escape. All of the staff in general were so nice and welcoming. The front desk would always let us borrow card games or answer any of our many questions. Thank you sunscape for such an incredible stay.

Margarito was really kind, attentive and amazing! The food was cooked just right. The surprise ‘coffee’ at the end tasted like a liquid tiramisu. Would recommend!!!