TripAdvisor Traveler Rating

I felt compelled to write a review given many people have been critical of this resort. We have been coming here for at least five years over Christmas, and I can honestly say this was one of our BEST stays. The staff is very friendly, even at check in when they are incredibly busy on a Saturday. Daily the housekeeping staff is quick to deliver anything needed, detergent, towels, coffee, and always show up with a smile. The grounds were as clean and beautiful as they have ever been, and other than the annoying towels all over the hotel chairs at the early morning hours, which every hotel deals with, I can say we had the best trip! They do make an effort to clear towels off chairs that are not being used, but it's a non stop process. Snorkeling off the beach at this location is literally the best you will find, anywhere. We saw an eel, two rays, and so many turtles, mom's, babies, which we have come to expect from this location. The beach always has space when we walk down with beach chairs, and having the vendor market right outside your door two days during the week is an added bonus. We are a family of six, and rent a two bedroom lock off, and it is the most perfect way to vacation over the holiday. We can watch Christmas movies from the main living area as it's comfortable for a group, and our balcony provides hours of entertainment people watching. I realize there are more "five star" locations to stay at, but if you want space, family and all that Maui has to offer this location and property cannot be beat! Counting down until next year!

Checked in today to what was billed as ocean view studio. When I booked it indicated balcony. When I received confirmation it indicated Juliette balcony. I called and was told studios only have Juliette balconies. I went with it. Checked in and room has a view of the parking lot. If you crane your head to the right out of the non existent balcony you can see the ocean. This is not an ocean view room. Staff in evening said the place was full and said he would call me to see what he could do. He called and said he could switch me but I’d be without a room for most of day tomorrow 8 am to at least 4 pm. Why would I pay for a room that I couldn’t be in.

The Pros The grounds continue to be maintained beautifully — always a pleasure. The fitness center is terrific. It has everything we needed. The equipment is top notch, and the chilled towels and complimentary earbuds are a nice touch. The Cons The magnified makeup mirrors in the bathrooms have no light, and the light in the room is insufficient for personal grooming. Other resorts come with illuminated makeup mirrors. The Westin needs them too. And for the love of God, they need to provide better quality paper products! The caliber of resorts like the Westin, and the people who buy and stay there, expect and deserve better than "Professional" (commercial) grade toilet paper, facial tissues, and paper towels. The Westin isn't Motel 6. They should charge more if they have to, but they should stop pinching pennies with inferior paper goods that people use every day in the suites and on their bodies. We’ve enjoyed staying at the Westin for years, but everyone would enjoy staying there more if the suites didn't come with cut-rate paper products.

Through a promotion I reserved a studio unit in the south complex and was not aware that it had a “lock-off” configuration and no balcony. This works fine for a group that needs a two bedroom suite but does not work when there are separate parties. The family next door to me had several kids that consistently slammed doors and rang the door bells in the hall that sounded in my room. They left towels and trash bags in the entry way. When I brought this to the attention to the front desk, they asked if I talked to my neighbors about it (!) and declined to do anything. Also, the walls are thin and I could easily hear the TV in their room. In addition to these issues, the Wi-Fi was under maintenance and intermittently down. There were housekeeping quality issues with the sofa bed partially unfolded when I arrived at the room, trash not emptied, towels not replaced, etc. The king bed was soft and lumpy. Although the overall property is beautiful outside, for a Westin resort there were too many problems and I would not stay here again.

Just completed a 7 night stay as a hotel guest...not a Vacation Club owner. We booked an ocean view, one bedroom villa. These are the units with a full kitchen, large living room/dining room, one king bed with a pull out couch in the living room (which we did not use) and an oversized bathroom. We were on the second floor in Building 2 and had the ocean view without obstruction. This is a property that is well kept with grounds that are beautiful, a staff that is friendly, knowledgeable, helpful and willing to please. We only used one of the pools, but it was in excellent condition. Like many resorts, people show up early in the day and drape towels on the chairs to hold them. Pool security wasn't all that strict about enforcing the one hour rule, but the property had enough chairs, so it wasn't a problem. We use the full kitchen to the max. There's a SAFEWAY and Foodland Farms minutes away to the south. There's a TIMES market a few miles to the north and at least a couple of days during the week, there's an impressive Farmer's Market in Napilli, just north of where TIMES is located. We did not eat at any of the on site dining offerings. We used the shuttle to make our way to Whalers Village and found that to be very convenient. We were told that parking at the Village is crowded, so the shuttle saves that hassle. A rental car took care of our transportation needs. Every morning I was out on the beach path with stunning views. Our stay took place just after Thanksgiving, so the property didn't seem all that crowded. Yes, kids made noise and horsed around the pool and grounds, but that's what happens at a family resort. No big deal. A majority of the guests we encountered were timeshare owners, many of whom seem to return with great frequency. We were very comfortable as hotel guests and made to feel welcom and appreciated. In a heartbeat we would stay at this property again. That's just about the highest compliment we can pay.