TripAdvisor Traveler Rating

It all starts at check in - we are diamond and platinum couple we don't require a suite or a view just a room near the elevator. Mind you this was explained to our host multiple times. At checkin we ask if could be near the elevator and given the same old line of "i'll see what i can do". Our agent leaves and talks to another agent (maybe lead) and she says NO. Our agent comes back and says I can't change it I ask our we close or at least halfway and she says "YES". As we walk to our room we notice the lack of upkeep and over the years how the atmosphere has gone downhill. We reach our floor and notice our room is at the very end of the long hall. It is 3am and I am exhausted from a long day of travel and my husband has a bad hip. I call from the house phone to speak to manager and the only thing that can be done is to transfer me back to the front desk - the agents that told me NO. I would have to wait till 8am to speak to diamond host. I then had to wake up early call to get a room change which was accommodated to a room that clearly was available 5 hrs earlier. Come on Ceasers - you're better than this. We have been loyal for over 10 years and I'm done. Looking for somewhere else. Will never stay somewhere we are made to feel unwelcome, and unable to enjoy the perks we pay for big time in losses.

Very pleasantly surprised have not been to the shoe since it was Ballys! Very very clean and friendly!!! Lan at check it pick this off with a old vegas type feel! She was extremely helpful and knowledgeable about the property and made our check In experience enjoyable. Lan actually called the room after we checked in to make sure everything went okay. Do yourselves a favor and get Lan promotion quickly, or you're going to lose her to another property!!!

The check-in lady Francis scammed me with an up charge. I arrived at the hotel around 9:30am. Check-in time wasn’t until 4. I asked Francis what the early check in charge was and she told me $51. I told her that I would just leave my bags at the Bell Desk and check in at 4. I had my disabled friend who I have been taking care of for 32 years. Francis asked me if he was my son. I told her no, but that he was like a son to me. I told her that I work with him at a group home for disabled children and once he aged out at 18 he had nowhere to go. I told her that he came home with me and my family and I got legal guardianship over him. She said that I was so kind to do that. Then she said, I’m going to wave the early check in fee and put you in a studio room. I told her that, that was very kind of her and told her thank you. Fast forward to check out. I see an additional charge for the upgrade to the studio room. Francis NEVER MENTIONED A CHARGE ON THE UPGRADE. Very sneaky and scammy. I spoke with the manager and she was very dismissive and said that I signed the contract/agreement and I could dispute it with the credit card company. I that was poor business tactics and that I would never stay or visit there casino again. She then said that’s fine and have a nice day. Unbelievable attitude for a manager. Be aware of this hotel.

Thin walls. Can hear everything the neighbors say and do. Pricey resort fee and a charge for early check ins. No microwaves

The horseshoe is a great place to stay. They have a brunch for $19.99 the best brunch in Vegas. The room are spacious and comfortable. They have the best drinks while sitting at the slots machines.