TripAdvisor Traveler Rating

Overall disappointed with our stay. The room was clean but already needed work and the bedsheets had holes. The biggest issue was the shady "$250 dining credit". BEWARE of this!!! We dined at 2 properties in Paris, also a Caesar property, only to find out these were excluded from the deal, despite being on property. This was never explained or caveated anywhere when we booked. This really left a bad impression and is shady business practice.

Lan at the front desk made our stay!! We are in the hospitality business and she is exceptional. She took great care of us and made us feel welcome and special. It is my partner's 30th birthday and she got us into this spectacular room. Thank you!!!!

Lan was incredible! I hope you’re fortunate to meet her during your stay. She took great care of me, and made my experience all the better. Horseshoe is great proximity, connected to Paris, and their customer service is top notch. Thanks Lan!!!! ??

I recently stayed at this hotel for the second time—my first visit was back in January 2026, and that stay was excellent with no issues at all. This time, overall, I had a decent experience, but there were a few concerns worth mentioning. The room itself was clean, comfortable, and well-maintained, which I really appreciated. The location is excellent as well—within walking distance to the Strip and plenty of food options, which made the stay very convenient. However, the noise level was a major downside. Late at night, after 11 PM, guests on the floor above us were making excessive noise—it sounded like jumping or heavy footsteps. We called the front desk to request security assistance, but even after 20 minutes, the noise continued. We had to make a second call to follow up. Fortunately, about 15 minutes later, the noise finally stopped. Another issue was the air conditioning. Even when we set it to 68°F, the room didn’t feel cool, which made it a bit uncomfortable during the night. Aside from these concerns, everything else about the stay was great—the staff was polite, and the room itself met expectations. With better noise control and improved AC performance, this would have been an excellent stay.

I reserved a room over the phone with Caesars VIP booking on 1/4/26 and received a confirmation email for the “Celebrity Suite” for a total of $544.16 with a check-in date of 3/14/26 and check-out date of 3/15/26. Upon arrival, I was denied check-in at 3:40 pm and was asked to come back at 4:00 pm. I checked-in to my reservation at 4:00 pm. I noticed the woman at the front desk did not seem pleased I was using the kiosk instead of her. I was given room keys to a double queen standard room at 450 sq ft and a fraction of the cost. I immediately returned to the front desk. I showed a new woman working my confirmation email (from them) that listed my reservation and total. She immediately left her post to go speak with the manager. When she returned, she explained the room I reserved wasn’t available so they’d “upgrade” me for free to the Presidential Suite. The problem is this is not an upgrade at all. The room I was supposed to get had a french door entry to the room and bedroom, a larger kitchenette/wet bar, a full dining room table, more windows, and a direct line of sight/access to the bedroom and 1500 sq ft. The Presidential Suite had one door to enter, the bedroom on the other side of a wall with a vestibule connecting them through two doors that were hard to navigate, a smaller kitchenette/wet bar, no dining room table, 2/3 the amount of windows, two broken thermostats and a wobbly couch and 1390 sq ft. I don’t appreciate being scammed and lied to.