TripAdvisor Traveler Rating

Rooms were clean and comfortable.Staff was super friendly. Lots of food choices. Slots were a bit rough. Taxi service was easy to get.

Stayed here for our son's 21st birthday and had a fantastic time. The rooms were nice and clean and our view was facing the Wheel and the Sphere which was great. Hotel staff were friendly, professional and very accommodating. Gambling was good as well as the bars and restaurants. Hotel is connected to Paris Casino which made it feel like one big hotel. Horseshoe is centrally located which makes access to the Strip easy. Would definitely stay here again.

I had a horrible experience booking with Caesars and Horseshoe! I booked thru the Caesars Rewards app and was guaranteed a rate of $627 including all taxes and fees (included two comped nights and heavily discounted other two nights). After checking out and receiving my folio, they charged me almost $300 more! There were no comped nights reflected in my folio. I complained numerous times and they told me there is nothing they can do and I didn't book it through my rewards app (literally have screenshots showing that I did, and my rewards number is on the reservation/folio, it showed up in my app as soon as I booked it, etc.). They basically accused me of lying and told me to dispute it with my credit card. I also was guaranteed tier credits for my reservation and got ZERO. Be aware, and just go with MGM. They're much smoother.

the Room was untidy, bathroom floors were filthy, mirrors were smudged, inside there were leftover food, no coffee was provided in the room, I requested room service on the same day but they did not arrive until the third day, I inquired with the service lady at the front desk, she mentioned that my room was not on her schedule, she advised me to call for service again, the only reason I stayed instead of switching hotels is due to having an event at the same hotel, otherwise I would have moved to another hotel, doors were also grimy, chairs were worn out and in need of replacement, so I definitely would not stay there again.

Room was very nice, spacious and clean. However, we paid extra for a view of the strip. What we got was a view of the rooftop, with the strip nowhere to be seen. Also, the AC was dysfunctional, with it not shutting off. Was 63 degrees, and next day was 78. We had maintenance in three times, and it was still not working properly, for 3 days. One of our rooms was not cleaned during the stay.