TripAdvisor Traveler Rating

The worst hotel. Great location but not worth it. Cleanliness is not good, plus had a non smoking room and coukd hear the loud AC. The cold air directly could feel and smelled like cigarette smoke when AC was on. Pool closed while all other hotels have pools now ready considering hot temps when I was there. Also, staff clueless of pool closed. Gave me directions to go to it and I got ready to swim to only find out sign closed. At night could not sleep due to loud noises. Was coming from hotel back window and sounded like a vacuum. Called hotel 3:00 am as tried to sleep but couldn’t. The staff front desk very rude and told me to come grab ear plugs not their issue as not in their hotel. Not to forget to mention being on hold at 3 am to speak to front desk told they can not hear me either. Hung up on not once but twice and no one bothered to call room line directly back. Very frustrating and not a good experience. Since they could not hear me got dressed to speak to mgr directly at front office. Let me tell you was even worst. Instead of helping asked me “ what do you expect me to do?” Really they showed now respect or understanding/ consideration I was a guest. I gave up and went upstairs and tried ear plugs and didn't work. Had a rough night and was up again at 6 am checking out to get to airport. Good thing I stayed only for 2 nights. Other hotel I stayed while here that week were amazing in making me feel valued as a guest. Anyways, i will never stay at this hotel again and will remember this horrible experience. Rather pay a little more next time with the better hotels and be happier and rested as usual. Tried saving money on this trip and stayed here as was solo traveller. Really bad impression left and staff behaviour towards guests and even mgmt is not acceptable.

Arrived at The Horseshoe late after a long flight and was delighted with the self check in machines and no queue. We checked in, upgraded our room, arranged late check out (only had option until 2pm and paid resort fees all with some clicks of a button and we had our room keys within a few minutes. (To check out we only had to post keys in a key box and we were gone.) Such a good service. The lobby and casino floor was nice. The room could have been better, it was large and the bed was clean and comfortable, there was a seating area and the bathroom seemed modern but the windows and carpet and curtains were disgusting. No kettle, but there's a fridge, iron, hairdryer and safe. I was cold through the night too and there was no extra blankets. The sheets were changed each day and our towels changed which was nice but we didn't stay long in the room only averaging around six hours sleep a night so it didn't ruin my time in vegas staying there and due to its fabulous location I would even stay again. There's a CVS a short walk away to get your cheap beers in to drink before you go out or fill up a plastic cup and take out with you as some beers on the strip were 15-20 dollars each. There's a nice arcade downstairs with a food court and access to the pool (which was closed our whole stay) gym and monorail. Heading up some escalators from the casino you can make your way to bazar shops with some really cool bars and also through the casino you can walk into Paris hotel with a nice sports bar just on the side. The bell desk guys will keep your bags if you need to check out early and there's a constant flow of taxis out the front however there's a Uber pick up point at the south entrance and Ubers are cheaper by quite a lot. Overall, the hotel doesn't pride itself on cleanliness but it had amazing links to explore the strip and I only won gambling on the machines in the horseshoe and we had a nice view of the observation wheel and the sphere.

Just returned from a five night stay at this hotel. It was such good value for money, in a perfect location in the middle of the strip. After reading previous reviews, we were slightly concerned that we had made the wrong choice of hotel, but we found the horseshoe to be excellent. The rooms are slightly dated, but are big and very clean. The bed was huge and very comfortable. The casino floor is quite small compared to other casinos, but it’s so easy to walk to the Paris, Bellagio, Caesar’s palace and planet Hollywood, that we felt the horseshoe is in a perfect location. It took us about 10 minutes to check in, using the self check in, and although there was a long queue to check out, we waited about 15 minutes. It cost 50 dollars for a late check out of 4pm, but was worth it, as we could all shower before our flight back to the uk. We had a fantastic holiday, where all you need is a quiet room, a comfortable bed and a clean bathroom and we felt the horseshoe ticked every box.

Everything was great except for the elevators. There was several times that the line extended clear out into the slot machines. They were down to 2 operational. They did eventionally get them all back up and running, but having a 75% out of service rate was crazy for Easter weekend and the end of March madness.

Problems with Horseshoe Hotel and Casino: check in: 04/03/24 check out 04/09/24 As of: 04/08/24 1. Must show ID to spectate at Blackjack tables 2. After notifing security about parties, it took security 2 1/2 hours to break up huge destructive parties with under age teenagers, many of them were young girls, plus several fights and destroying the hallways and fixtures not to mention what the suite probably looked like in the Penthouse suite areas, this happened 3 nights in a row, parties were thrown where my hotel walls were shaking and lines to get into the penthouse suites were stacked along the walls just to get into the parties the kids were having. 3. I was asked to apply for the Ceasars Credit card so I did because of the perks it offered. I was told that I would be notified by mail on my approval. I called the bank that issues the card and was told that I was instantlly approved when I applied. When I let the staff know at the "Cage" they told me it didn't show in the system. I missed out on all of the perks the credit card offered and was told several times that there was nothing they could do except for me to go home and wait for the card in the mail then bring it back up to the casino for the rewards, I live in TX. 3. All staff is extremely rude and have no customer service skills. The only decent staff is the cleaning staff. Everyone else is not customer friendly. 4. No elevator etiquette. I was coming down the elevator to the lobby and as soon as the doors opened a huge crowd of people rushed in throwing me against the back wall of the elevator causing me to hit my head on the mirrors of the elevator walls and I was trapped and couldn't get out! The one woman said hey everyone stop and let that lady out, she is hurt! I was able to squeeze through the 20+ people, luggage and cases of alcohol. 5. The have someone on the side of the elevators that is supposed to check for room keys before getting on to the elevator but every single one of the staff members that sit in the chair off to the side are on their phones, or just relaxing. No one is ever asked to present their room keys. It's pointless to even have someone in that position. Anyone can access the elevators without question. 6. Ordered room service because the kids were tired and hungry at 10:30pm and at 7:30am, the next day, I received a message that the food was on the way....it still never arrived. (Went down to the restaurant I ordered food from and saw that they mark up the food price by 25% and still charge a delivery fee of $15.00) just to get it to your room. 7. Ordered food service to my room the day we arrived because we were so tired from the flight and it arrived in 40 minutes but it was ice cold. 8. Be aware of the strong cigarette smoke, cigar smoke and Marijuana smell and know if you have kids passing through then they will get second hand smoke and it takes days to get the smell out of your hair and clothes. I think a better ventilation system would help with this. 9. Casino floor is extremely hot and stuffy and if your having a few drinks you will be sweating. 10. If you ask to speak with a manager then the staff member will refuse to get you one and if you ask why you can't speak with a manager they say because I don't feel you need one and the management is too busy to deal with you. 11. Your Casino Host, if you have one, is useless and never available. Even for the easiest question such as does this Casino offer laundry service. You will never get a reply. 12. In the Penthouse suite my 6 year old daughter went to turn on a light in the Great Room and she got shocked leaving a black mark on her finger. We had to cancel our wedding because our flower girl had to seek medical care. I am highly disappointed on this trip to Las Vegas beyond words. My wedding had to be canceled, my daughter and I injured and treated like garbage. The best thing about this hotel is the size of the Penthouse suite and it was affordable. It's the size of a 2 bedroom apartment and very nice and fit my family well, especially if you have to get ready for a wedding with big gowns. My Housekeeper was also very sweet and pleasant to have around.