TripAdvisor Traveler Rating

We checked into the Horseshoe Las Vegas Hotel & Casino late (approximately 12:00 a.m.) because we had late flights. We reserved a non-smoking room with a king sized bed. They gave away our reserved room and we were given a non-smoking room with two queen sized beds. We were informed that we would have to come down in the middle of the day the next day (between noon and 2:00 p.m.) disrupting our plans if we wanted to change out rooms so that we could obtain the type of room that we originally booked. I'm a firm believer that if you reserve a room, you should get that room OR better (if that room is not available due to staff negligence). Also, in multiple hotels that I have stayed in, hotel staff would move luggage to the new room, that way our midday plans would not be interrupted or disrupted. We did receive a small discount, but only the pricing difference between a non-smoking king room and a non-smoking two queen room. I have experienced much better service at lower quality hotels than I had at this establishment.

We found our rooms clean and comfortable. However I cannot understand why all clients have to endure the oppressive cigarette smoke from gambling clients as they go in and out of the hotel. We went to another casino hotel and their hotel lobby is not attached to the gambling area.

BIG ROOMS, HAD PLENTY OF SPACE BUT NEEDS SOME TOUCH UP'S. SHOWER HAD NO PRESURE BUT WORKED. LOBBY VERY CLEAN, FLIGHT GOT IN EARLY SO HAD TO PAY TO CK IN EARLY, (WAS ON PLANE FOR 8 HOURS AND TIRED), PILLOWS NEED HELP. CUSTOMER SERVICE WAS WONDERFUL. I DO NOT BELEIVE I WOULD RETURN TO HOTEL, AS A GUEST, IT SEEMED TO BE EMPTY AND MUSIC WAS DEAD, MAYBE WRONG TIME OF THE YEAR, MACHINES SEEM TIGHT. WENT TO FLAVOR TOWN TO EAT AND IT WAS GOOD FOOD AND VIBES.

I have been more the 20 times in Las Vegas and this was absolutely the worse experience ever! I am not talking a bout the room that we got on the 5th floor ( no view at all ) the resort fee $54 dollars per day ... and you dont really use anything. The GYM is lousy and they d’ont give nothing( no towels...you can get water but really small device ) Pool no shadow at all and you need to pay to get shadow and you need to pay extra just to feel comfortable ( if you want to use the pool) to be honest I never got to the pool because of this reason,(. And I stayed 6 nights) the Internet service was bad and you only can sign in with 2 devices. Obviously we try not to use it. but in our check out apparently the charge us in 6 days 10 time extra 14$ any times. Exstra $140 without any real good reason After I realize and asked them to prove that I confirmed this charges thr front desk they to blame me and create a really bad situation mode. Only that they realize that I will not stay down, and asked them to prove that I confirm this chargers, and make it a really bad experience, after more then 30 mins of argue the canceled the argue charge. charges Casino tables are a nice . He said. Casino tables are nice

My husband and I absolutely loved our stay at the Horseshoe! Our room was big and clean and the staff was great! Our view facing “The Sphere “ was amazing!! The location was perfect right in the center of all the other hotels.