TripAdvisor Traveler Rating

Ive stayed at the Horseshoe a hand full of times and always liked it but this stay was not so great .I arrived on a Monday afternoon and Tuesday morning I woke up at 4am with intense itching on my left leg, I went to the bathroom and found many red bites on my left leg and one much larger bite in the center of my left leg, I cleaned the area and went back to bed. When I woke up later I located a large red clotting spot on the large bite on my left leg as well as more bites on my left leg and some now on my right leg and chest. I reported this to the Host on duty as well as to my housekeeper. I immediately started to develop symptoms that may or may not be related to the bites. I became nauseous, dizzy, and my throat started to close, i was able to play some table games but this was a struggle, one dealer asked me if I was ok because I could barely talk. I had a guest from Arizona spend Wednesday night with me and he also received bites, (pretty embarrassing). I changed rooms on Thursday but my symptoms were still present, in fact an EMT came to evaluate me, as well as a security guard who logged a report. I drove home on Friday and it was a challenge, as I was still dizzy.

My fiancé and I actually had a reservation at Paris and didn’t realize that we walked into the horseshoe hotel. When we got there, Jeff was really great and helped us find where our rooms are. He was also able to check us in with no problem! He made this such a smooth experience and we found the tower and hotel room literally 10 minutes later, made this a very easy check-in too! Super nice personality as well!

From the check in process to any issues we had, Jeff (with the sunglasses) has been genuinely amazing. Right away at check in, Jeff made the process smooth and seamless. He even picked a room with the Sphere view for us without us even asking to make our stay better. The next day, I had an issue with my key card and unfortunately, it was during check in time and the line was insanely long. Jeff recognized me and assisted me right when he saw me and got everything situated. I genuinely have not met a receptionist as kind, funny, and fast as he is with everything making the stay significantly better. The room itself is a little outdated and carpets are always hard to clean, but with the price and service, I can’t complain. Shower has decent water pressure and there’s a lot of space in the room to keep the suitcases/bags off the floors. Theres no sign in option on the TV for Netflix/disneyplus so bring a firestick or HDMI cable if you like to watch those.

We often stay at Horseshoe while in Vegas. You cannot beat the central location on the Strip! The rooms are nice, large, and appear to have had a recent renovation. I would recommend this Hotel & Casino to all.

My wife and I had an amazing check-in experience at the Horseshoe! Didith went above and beyond to help us secure the perfect room in our preferred area of the property. She was incredibly patient, never rushed us, and even shared expert tips on how to book the best rooms for our future visits. Genuine, top-tier hospitality like Didith’s is rare and truly set a fantastic tone for our entire trip.