TripAdvisor Traveler Rating

Beware check your room when you arrive! Unfortunately my room had blood stain comforter and bathroom door which I discovered the next day after check in.Absolutely disgusting and a health hazard! I was comp one day out of my 5 day stay, which is unacceptable the whole trip should have been comped which would be another $190.00. The internet was shoddy and the pool was closed! Trekked over to Paris pool which was packed and no seats!I’ve stayed here before and never had this problem. Disappointed with this stay!

Desk staff was rude. Was charged an early check in fee because I was in the wrong line even though I got checked in after the check in time. Everything in the hotel is severely over priced......................................................................................................................................... .

We have stayed in a few hotels on the strip in our 7 visits to Vegas, and after booking and reading some of the reviews of the Horseshoe I must say I was a little worried. However once we arrived and queued a while for check in as we wanted to speak with a human not a machine ( I wish they had more check in staff and less machines ) I was pleasantly surprised, check in was easy and seamless the lovely lady who checked us in was very customer focused and very helpful, we upgraded to a king room with strip view which was very large and very clean. The bed was so comfortable and every thing in the room was perfect. The hotel is clean and the staff are all very friendly and I would highly recommend this hotel if you are looking to stay close to the action and have a very well priced hotel. The surrounding areas have a lot of choices for food and drinks. Will definitely be back as we love Vegas.

The check-in process was not easy. One person at the desk with 10 people waiting. I tried the mobile check-in and over a hour later. It’s still not been checked in. Had to go use the desk.The room wasn’t fully cleaned when we got here. There was some schmeg on the table in the room along with on the shelf in the shower. It made me question how well the room had been cleaned prior. There’s an inch and a half gap underneath the door into the room, which is a little concerning. Had booked a room with a view of which they upgraded me to a suite without a view because the room I booked wasn’t available. Overall, not thrilled with the experience.

I mobile checked into the horseshoe and received an email that my room was ready. When I showed up to the horseshoe later that night to check in the kiosk was broken. They had one person working and there were at least 20 people in line. As a diamond member, I, utilized the diamond check in line which usually is a priority line. However, the person at the desk was ignoring the diamond line. I waited patiently, however, after half an hour, I decided it was not worth standing in line for this room so I went elsewhere. The next day, I sorted it out with the diamond lounge and they were able to reinstate my room however they charged me a no-show fee. The kiosks have never worked for me and I don’t believe that they should punish you because they are understaffed and cannot check you into the hotel. The same exact situation happened to me two months prior in February.