TripAdvisor Traveler Rating

Our first stay at Horseshoe Las Vegas was an absolutely wonderful experience, and we are already looking forward to coming back! We normally stay at other Caesars properties when we visit Las Vegas, so we decided to give Horseshoe a try this time. From the moment we arrived, we were pleasantly surprised by how much we enjoyed our stay. The hotel has a great atmosphere, an excellent location, and everything was clean, comfortable, and welcoming. Our room was fantastic! It was much larger than we expected, extremely clean, comfortable, and well-maintained. There was plenty of space to relax and unwind after a long day in Las Vegas, and the room really made us feel like we were getting excellent value for our stay. It was clear that cleanliness and guest comfort were a priority. However, the real highlight of our experience was Lan at the front desk. She was absolutely exceptional! From the moment we interacted with her, she was friendly, professional, welcoming, and genuinely interested in making sure we had a great experience. Lan went above and beyond to assist us with check-in and made what can sometimes be a routine hotel interaction feel genuinely personal. You can tell when someone is simply doing their job, and then you can tell when someone truly cares about their guests. Lan truly cares. Her attitude, patience, professionalism, and willingness to help made a lasting impression on us. She set the tone for our entire stay and deserves recognition for representing Horseshoe so well. We honestly couldn't have asked for a better first experience at Horseshoe. The room was clean and spacious, the staff was welcoming, and the overall experience exceeded our expectations. After staying here, we can definitely understand why people enjoy this property. A special thank-you to Lan for going the extra mile and making us feel welcomed from the very beginning. Employees like her are a tremendous asset to Horseshoe and Caesars Entertainment, and we hope management recognizes what an outstanding representative she is. This was our first stay at Horseshoe, but it definitely won't be our last. We had a fantastic time and will absolutely be coming back on our next Las Vegas trip. Highly recommended! ?????

We often use this hotel as travel agency. This time we had 13 rooms. Everything was great. Rooms were clean with a nice view on The Sphere. Check in went smoothly. Didith checked all of us very fast and was very helpful woth all the questions. We'll be back in October!

This is our first time to stay at the Horseshoe and we will definitely do it again. The casino is great and the rooms are very nice. The location is perfect for getting up and down the strip. Lan at the front desk went above & beyond on helping us and made sure we were taken care of. Overall, I’d give it a 10/10 !!!

Very good so far everything seems to be excellent

Had a wonderful stay at the Versailles Tower. Lena in the VIP check in was amazing. She was very pleasant. Got us into a room when we arrived. I had comp tickets to the Wizard of Oz and had a question and she made a call immediately and handled it. Will definitely stay there again.