TripAdvisor Traveler Rating

This hotel is LOUD all the time. You can’t escape it, at least not in the atrium rooms. Maybe rooms facing outside are better. It’s a no frills room for a resort, kind of comfort inn level. The resort itself is beautiful but expensive ($10 for a small pack of pistachios). Gorgeous grounds but would never stay here again because you can’t escape the music blaring everywhere you go including your room. Our room was right above a bar too and their bar open till 12:30 am so just very hard to rest here. It’s all about the resort and not much care to the people paying to stay here.

The hotel is structured around three huge atriums that house restaurants, bars, shopping areas and most importantly—botanical gardens. We came during a particularly frigid cold snap, and gleefully rarely left the hotel’s mostly balmy interior. My dad had an interior room with a balcony, and we didn’t. Our room was well insulated from internal noise. There was some external chainsaw racket one of the days, but overall it was a quiet stay. This hotel is expensive to say the least. The rooms themselves, given your total tab, are disappointingly bland and small. For better or worse you’re paying for the overall hotel ambiance. We had the buffet breakfast one morning (yummy) in the Cascades atrium, ate Italian another night in the conservatory atrium (with a charming server from Egypt), and I used the gym all three mornings ( large which helps if there’s a rush of people). Valet parking can take a while — even though those guys work hard. Grounds are well-maintained, and the big draw. Internal waterfalls can be deafening and the night singers can drone on endlessly — if you go to bed early. Staff are mostly warm or professional at the very least. If you feeling rich, go and check it out!

COCKROACH IN OUR ROOM!!! Took my husband for his "surprise 60th birthday " to Nashville" on 1-16-2026 at the Old Opry show and night at the Gaylord Opryland Resort in Nashville to finish off a great surprise! Returned to our balcony room on the 4th floor and at 10 p.m. came out of the bathroom to see the cockroach on the floor. Picked it up after killing it to identify that I was correct that is was a cockroach! Called the front desk very upset. Terry the night manager said I could have some Marriott points for the inconvenience. Terry stated they know they have an issue with cockroaches and would have the room treated after we leave. We did take a picture of the cockroach as proof. That is so unacceptable and we cancelled the next day stay that we were going to go to the beautiful spa that is on site and the indoor water park. When paying the higher price to stay in this hotel i would of expected to be treated better than this. We moved to the Drury hotel in Franklin, TN so that i could heat all of our clothing 30 minutes in the dryer to insure that we are NOT taking any cockroaches or their eggs home in our luggage. This was very irritating and ruined the atmosphere of wondering if there were more cockroaches in our bed and clothing.

This hotel is massive. You can quickly become lost trying to find anything. We were lucky to stay here shortly after Christmas. They decorate both inside and outside so well for Christmas. The entire place looked wonderful and there were even carolers who walked around sing in the evenings. Beside needing to leave bread crumbs to find your way back to you room, the biggest issue is just the cost. The room are expensive, but everything else is over the top expensive. You really cannot afford to eat if you are on an average American salary. The hotel is so massive it takes all day for housekeeping to clean rooms. It is a little abnormal to have housekeeping show up to clean/freshen your room at 6pm. That said, the staff is very friendly and willing to help. They know they will have to walk a lot of people to different parts of the hotel. The staff won't say it, but there is no reason to grab the map handout. That was about as helpful as a spoon in a snow storm.

As part of our bus tour we spent four nights at this location. Wonderful setting with so many things to explore and see right on the property. Rooms are spacious and full of fresh linens, comfy pillows and soft towels. Explore all the sections even the ones that are not located in your rooms area; you can find the gardens, riverboat ride, walking trails, and waterfalls. Shuttles to nearby Opryland, mall and into town if you inquire at front desks. Well worth the stay.