TripAdvisor Traveler Rating

The place is huge, and well maintained. It starts to look a bit old, and the food on site were quite pricey. I didn’t visit the pools for the 5 nights, but all my colleagues said it was warm given the heat. I used my upgrade certificates to get a junior suite, found the layout of the suite very odd. Overall, while the resort has lots to offer, bit you are sure to pay for it.

large property so hard to get from hotel area to anything, walking on concrete also, restaurants were over priced, rooms over priced to go there for just business and not pleasure would i stay there again ...NO

Omy gosh what an experience. Everything and more are there for you. The $35 buffet was amazing and the hotel accommodations were excellent. Everyone is so attentive and helpful. Food and drinks were beyond excellent. Highly recommend.

We did not stay at the hotel as guests so we can't speak on that. We just visited for the day as it came recommended to us. The indoor botanical gardens are beautiful and it's interesting to walk around and look at. It's pretty big with many different parts to it. The food is also good. We ate at a pizzeria and the pizza guy was very pleasant. We do, however, feel that the parking is absolutely ridiculous. It's 37 plus a "convenience fee" so it's basically 40 per day. That is absolutely outrageous considering that's what a theme park in florida would charge and this is a hotel in Tennessee.

My family has been to soundwaves a number of times and this time in August was the not the experience we were hoping for. The only saving grace was our cabana attendant Jonathan. He was the best. I can’t tell you how many times I heard, well we are out of this. No apps were available on the menu, no small pizzas only large available. Water station out of order as well. It’s like a food desert after 6pm, soundwaves has no food or drink service after 6pm. Good luck getting dinner in opryland. Long wait times and when you have hungry kids an hour wait is not an option. The grab and go option for burgers also closes at 8. Other issues: - long lines for food and drink -30 minutes for a coffee - one staff working 3 slides, which makes for longer wait times -one bartender outside -one person taking food orders at decibels - icing on cake, was waiting in line for 30 minutes at outside bar for a sprite for my child only to find out sprite was out of order and we would need to go inside for the drink. Overall, a lot lacking in customer service and a few simple fixes could make this experience so much better. Do better.