Gaylord Opryland Resort and Convention Center reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

12507 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Service :(

Sonja K on Jul 12, 2024

I was with my mom and I’m a kid and the night that we came we got there late and we wanted to stay another day. My mom asked and the employee said “Sure you can book another day.” I was at soundwaves and my mom said you should come with her and we go up to the front desk and asked to book the room so we could stay another day and they said no. Well me and my mom were confused. We asked the employee that we asked the night before and she blatantly said to us that we were crazy and we never asked. We went up to pack the room and the cleaning employees started to push us to get out of the room. Horrible service

TripAdvisor users rated this property 4 out of 5

Fun times

MichelleB064 (United States) on Jul 11, 2024

We stayed here for 2 nights near the end of June and had a great time! Our two young granddaughters had so much fun looking around and exploring the different atriums. We all enjoyed having an atrium facing room and the small balcony that was perfect for breakfast or a snack break. One of the nights Mother Nature put on quite a show and it was really neat seeing the lightening through the enclosed glass atrium. The room was comfortable and beds felt great after playing at Soundwaves all day. Soundwaves was a lot of fun and we all liked the outdoor wave pool. The lifeguards are no joke and keep things and people in line, very impressed with them. The inside portion of Soundwaves was nice and the lazy river was too. The Rapid River is cool but it gets fast the further in you swim and is no joke, but still fun. We had a great time, made some great memories and will be back. My only complaint, and complaint isn’t really the right word, is it would be nice if there was a children’s menu on the room service menu. The portions are a good size, the room service attendants were super friendly and quick also. It was a perfect little getaway.

TripAdvisor users rated this property 1 out of 5

Unauthorized Charges

jrabbit70 (Parkville, Missouri) on Jul 11, 2024

After staying at the Gaylord I noticed there was one unauthorized charge on my room bill for "showare" of $85. I never charge anything to our time because I know there's a higher chance of issues with it. So I call on June 24th and after some "investigating" I was told that they were able to confirm that I did not authorize the charge and it would be refunded to my cc in 5-7 business days. However, a few days later I get an email confirming an $85 dollar charge for Soundwaves at 10am for twilight hours. We did actually go to Soundwaves, but not during twilight hours and I paid with my cc. I call back and they are going to "investigate" again and asked if I had gotten the email confirming the charge ??. So then I get a follow up email saying their "adjustment" team refuses to give the refund due to some "back up receipt" they had found. You can clearly tell that the signature is not even close to being my name and the whole thing just feels off. Then they say to dispute it with my cc company if I still feel there's an error. Sure... that will be easy to do considering the charge is built into the 2400 dollar room charge... Really? Honestly, it's not even the $85, but the fact that this huge hotel chain a. Is too cheap to do a one time refund for a first time guest and b. makes it way too easy for unauthorized costs to be charged to your room. Won't be staying there again...

TripAdvisor users rated this property 5 out of 5

Great for an afternoon of air conditioning!

bonniehF1937VG (Orange County, California) on Jul 11, 2024

Just went for the afternoon to kill some time while my grandkids were shooting each other at Nashville Air Soft. The hotel is absolutely beautiful with lush gardens. We had lunch at the Cascades restaurant and the food was delicious. I had the burger and my sister had the wedge salad with a fabulous dessert concoction with ice cream, toffee, caramel syrup and cake at the bottom. We took the boat ride which was a lot of fun.

TripAdvisor users rated this property 3 out of 5

You have to stay here at least once.

AnitaH927IN on Jul 11, 2024

My husband and I have been here twice. Pro's: There is so much to see and do. It's visually stunning and the history of this property is so cool. Take time to explore the property, even the convention area if you aren't there for one. The Gaylord Hotels App is priceless, especially the navigation feature, because you will get lost here. We found employees all around to be very nice, from housekeeping to horticulture, to servers. The spa is incredible. Chantel gives an amazing massage so be sure to splurge on that ?? Cons: It's very very loud and you can't escape it. Everywhere there is noise- screaming children, blasting music, etc. The walls are thin so all evening you hear doors slamming and feet scampering above you. Also, if you like to sleep cool, they limit the AC so prepare to be hot all night. Also, there is no fan. Soundwaves and Pools: This was quite an experience. The Magnolia Pool looks closed (it's sitting there dirty with no chairs). It looks like they are letting the Magnolia courtyard go (grow over) and that is so sad to me because i think that was the original section of the hotel aaaand that means the only non-soundwaves pool is Cascades which is a long walk. At Soundwaves, The 2 adults only pools were small, 3 ft deep, and smashed against the other pools so you don't get any escape from the noise of screaming kids. Huge bummer. Also, the indoor pool area needs an AC unit or 5 because it's hotter in there than it was outside (it was 98 during our visit). The Wave pool was super cool and having music videos play on a large screen was nice.

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