TripAdvisor Traveler Rating

We didn't stay here but did come for the experience. Beautiful widespan glass roofs gave us an outdoor feel. The conservatories were well kept too. If you stay somewhere else like we did, I recommend taking an Uber Lyft to avoid the $37 parking charge or the long walk from Opry Mills Mall.

Did not stay at the property, just wanted to walk thru. First of all, it is a massive property. I just wanted to see the indoor garden walkways. We parked at the Opry Mills Mall instead of paying $37 to park on property. We went in the Delta Portico entrance. Signage inside is very poor. We had a hard time finding what we wanted to see. There are all sorts of turns and dead ends and elevators. It’s mostly restaurants and some boutique shops. The garden areas were nice, but I feel overrated. I wouldn’t want to actually stay there because it’s too big.

We are currently here at the Gaylord over a three day stay. We have stayed here several times over the last few years but this time there have been issues. Firstly, my father-in-law is 94 years old and when we made the reservation we asked that the rooms be close to each other and asked to reserve a wheelchair. They told us the rooms would be close and that there were so many wheelchairs we didn’t need a reservation. It took almost 30 minutes at check in because the rooms were very far apart and we almost didn’t get a wheelchair. I think we got the last one. When we got to check in we asked for king rooms and they said they were all booked. Just for fun my husband went on the hotel website and there a lot available. Next is the breakfast issue. The buffet is pricey so we just wanted something quick. All of the coffee shops had tremendously long lines. We were in line for an hour just to order. There weren’t enough people working. Not too many quick options or lunch options. Just the sports bar or a Starbucks sandwich. For a facility this huge it was sure hard to get breakfast! The next day we decided to do the buffet only to find it closed for maintenance. A sign out front at the host stand the day before would have been nice since we were told it was scheduled maintenance. Housekeeping next, we had a very nice room and it was clean and quiet. The second day they made up the room and left us no towels. I called the desk and they sent someone up but he knocked and walked right in!! Didn’t give me even a half second to get to the door. Luckily we were all dressed. The shower curtain in our tub is torn and the USB on the nightstand doesn’t work. On the plus side the hostesses at the sports bar are great! So nice and helpful, as was our server. The service at Old Hickory Steakhouse was perfect as always. Just walking the grounds and encountering personnel throughout the day is pleasant because the workers are fabulous! We are still super fans of this hotel!!!!! But they need to get it together. Too many issues this trip.

This is personally my first time staying at any of the Gaylord properties although there is one within an hour and a half drive from where I live in Florida. This is my second time coming to The Gaylord Opryland Resort and Convention Center in 36 years ago as a kid to walk through the hotel on our way to see family; however this was my first time staying here with my mom. The Gaylord Opryland Resort and Convention Center is a very nice property, and it was / is kept up nicely. My mom and I were in town for an overnight stay, and we were quite impressed with what we saw. We stayed over Labor Day Weekend, and it was a bit on the busy side since there was a conference going on during the time of our stay. The check in took a little bit of time, but it was run well despite there being a conference taking place at the conference center there. The rooms are very nice and we stayed in a Garden Interior Room in the Cascades section. There are definitely some really nice amenities on the property like restaurants, spa services, pool(s). I wouldn't mind staying here again in the future to see the rest of the property, or hopefully the one that is closer to home in Orlando.

Check out was 1pm. I was on the bed. Wife getting ready in the bathroom. At 9:15am a security guard just entered our room. And said they have to change the lock. And 3 others persons started working on the lock. Open door with hole in the door. And for an hour we have zero privacy in the morning on a Labor Day Monday. Cannot imagine if any one was in a different situation snide the room. Can Marriott just invade privacy of guests? There was no notice on the previous day. And after complaining to front desk about the lock, the hotel had audacity to send yet another person to change a bedside thermostat. We refused and asked that person to leave immediately.