TripAdvisor Traveler Rating

Great place to walk around and see so many things and people!!!!

Beautiful, so clean, such respectful staff! One in particular stood out… Jordan, I believe she’s over housekeeping, whom I’ve never met face to face, but spoke with over the phone. She made our stay so special! My 91 yr old mother and I stayed one night here before heading to Knoxville/Clinton TN for some antiquing. Jordan went over and above to make sure our stay was just right. I really hope she sees this review, and that management knows how special she is. I want to personally thank her again! Our room was so clean and beautiful, overlooking the Cascades atrium. I truly cannot recommend this hotel enough! You’ve just got to stay there at least once in your life. There’s nothing like it! The bellman who helped us to our room was so sweet to my mother, she so enjoyed their conversation. The staff cannot do enough for you, they all made our stay so pleasant! You feel like royalty! Thanks again, Jordan!

If you are visiting Nashville & have some extra time go visit the Gaylord Opryland Resort. It's located right near the Grand Old Opry & I recommend parking for free in the huge mall next door. The Gaylord sight is incredible with beautiful architecture, landscaping, & several lounges & restaurants to choose from. Just walk in & be amazed.

Overall, it was a nice place—it really made you feel like you were in another country. The atmosphere was beautiful, and the people were great. Unfortunately, our room was just average, and we had an issue with a leak in the bathroom, which was disappointing. We also dined at one of the mall’s well-known steakhouses and spent around $500, but the experience did not match the price. The waiter explained ahead of time that, because the Gaylord Resort is designed like a greenhouse, the food might appear a different color—but when our steaks arrived, they were clearly overcooked and burnt. My steak was burnt, and my wife ordered filet mignon well done, which also came out overcooked and lacking flavor. For the amount of money we spent to treat our family, it was not worth it, old houese steak not worth it.

It’s a 3-star hotel masquerading as a 4+-star. The towels tell the story: I’ve had plusher at Motel 6. (But that was $50 for the night when I had no choice.) This really depends on what you are looking for. I am here for a convention and this is not a hotel I would choose. Literally thousands of rooms of middling quality. Rooms feel slightly less quality than a Hampton Inn - but charge twice as much. The staff have generally been the highlight of my stay - very pleasant and helpful. Food moves between average and abysmal. I need to go on detox when I get home - not one healthy place to eat. If you don’t eat meat, you are an afterthought. If you have kids and you are OK with denying them a vacation where they eat healthily and get outdoors, this might be your place. But there are a thousand better places to go.