TripAdvisor Traveler Rating

The atmosphere was great. Rooms are clean and bedding is what you would expect in a higher end hotel. The water, Soundwave, is s must if you have kids. The lifeguards are the best I've seen. They never sit down. The quality of food was very great. It's an extremely large facility. So expect to walk. But, there are employees, directories, and printed maps everywhere.

Restaurants, bars, and walking around this hotel is great. The hotel itself is beautiful and I recommend it for these things. Staying here was a different story. Our mattress felt worse than any military cot I had to lay in for the military. I have extreme back pain this week from waking up in pain every morning. I found it interesting they boasted of their high quality mattresses on one of their signs in the hotel. Room service was one of the worst I have ever experienced in a hotel. One day, they didn’t even show up at all. Most of the staff was great; however, had an extremely rude manager tell me “it wasn’t fair to the other 70+customers” if I ordered a soup to go for my daughter in her room with an upset stomach…wasn’t asking for any table service or anything…literally wanted a cup of soup in a to-go cup and let me pay for it in person or charged to my room. Guests still have to pay for the pool, so there is no benefit for staying here to use that. If coming to Nashville, I highly recommend staying downtown where you are within walking distance of most of were you likely want to go, and then driving here for drinks, dinner, the pretty walks, and possibly the pool. We did not try the spa or golf course on this trip.

I don’t know where to start to describe this amazing place! I’ve never stayed somewhere the tour guide had to give us a guided tour of the hotel! I was in the Cascades section which has a huge garden with waterfalls, even a boat ride, and often live music. There are multiple places to eat and buy food. I got an excellent choice from Coffee Bean for my breakfasts. There are also lots of great shops. In spite of the huge size of the hotel, it was fairly easy to navigate once I got my bearings. The room itself was nice although with view of the car park, but didn’t spend much time there with so much going on. The bathroom was small with one sink in there and one in room. There wasn’t much room to get dry after shower. Hair dryer very scruffy, well-used. I slept with light on under tv as couldn’t see where to switch it off - and one of the bedside lamps came on in the night! But overall this really was a most amazing, enjoyable place to stay.

We recently stayed at Gaylord Opryland Resort & Convention Center in Nashville for four days while my husband attended a work conference. The total cost for five days was $2,197 (thankfully his job covered the room), and with that price tag, we truly expected the room to be in absolute tip-top shape. The resort itself is absolutely beautiful — the indoor gardens, waterfalls, and overall atmosphere are impressive and truly unique. The staff throughout the property were generally friendly and accommodating. However, I did have a small communication issue at the beginning of our stay. I initially asked the housekeeper who was cleaning our room if I could get a fan due to my night sweats. She wasn’t able to understand me, so I pulled out my translator app on my phone to explain that I needed a fan. She told me no. I then called the front desk directly, and they promptly sent a fan up to the room without any issue. I appreciated how quickly the front desk handled it, but it was a bit frustrating having to navigate that situation. The room itself felt somewhat worn. Some of the furniture showed noticeable wear and tear, which surprised us considering the cost of the stay. The bed and pillows were very comfortable, and we slept well. Unfortunately, the towels were extremely rough — not what you’d expect from a resort at this price point. There are several restaurants on property, which is convenient, but they are definitely pricey. Drinks throughout the resort are also expensive. We stopped by the Falls Bar where there was live music from a single performer, which added a nice touch. That said, we wished there were more live music options throughout different areas of the resort to really embrace the Nashville vibe. I also treated myself to a facial massage at the spa. The staff there were wonderful, and I truly enjoyed the experience. They even provided a military discount, which was greatly appreciated. Overall, the resort is beautiful and the atmosphere is impressive. The staff, especially at the front desk and spa, were kind and professional. But at nearly $2,200 for five days, we expected the rooms and small details (like furniture condition and towel quality) to better reflect the luxury price tag. Would we return? Possibly — but most likely if work was covering the stay again.

First time staying here. I expected a mediocre casino vibe but it was a lovely place! The grounds are very clean and impressive with a lush variety of well-cared-for plants and trees. Every restaurant we tried was top notch. The staff was friendly and very helpful. The hotel room was very standard but had a comfortable bed and legit hot water. The balcony was a nice touch. The spa was also very clean and the staff was incredibly professional. We had excellent massages and pedicures. I would definitely book there again. Thanks Gaylord Opryland! What a delightful place!??