TripAdvisor Traveler Rating

My family has been to soundwaves a number of times and this time in August was the not the experience we were hoping for. The only saving grace was our cabana attendant Jonathan. He was the best. I can’t tell you how many times I heard, well we are out of this. No apps were available on the menu, no small pizzas only large available. Water station out of order as well. It’s like a food desert after 6pm, soundwaves has no food or drink service after 6pm. Good luck getting dinner in opryland. Long wait times and when you have hungry kids an hour wait is not an option. The grab and go option for burgers also closes at 8. Other issues: - long lines for food and drink -30 minutes for a coffee - one staff working 3 slides, which makes for longer wait times -one bartender outside -one person taking food orders at decibels - icing on cake, was waiting in line for 30 minutes at outside bar for a sprite for my child only to find out sprite was out of order and we would need to go inside for the drink. Overall, a lot lacking in customer service and a few simple fixes could make this experience so much better. Do better.

My low rating comes from actual overall experience. The positive is that the room is clean and staff responsive. However there is a a huge lack of communication and knowledge in the hotel. The hotel is at least 20 minutes from the rest of Nashville. There is a mall nearby. Examples: I tried to call concierge from room to make reservations for general jackson cruise boat. It was answered by Eva the Marriott’s automation. She sent me a link and I made a reservation. Later I went to concierge and found out there was a coupon. Why didn’t Eva tell me that or auto discount it? Concierge told me there was a shuttle to take at 5:30. There was no shuttle there from 5:28-5:40 but we later saw a white unlabeled shuttle driving around. Is that the free one? What is the route? Where does it stop? For the boat cruise I asked bell stand who got me a hotel driver for $10. Very convenient. Can we use this to go into town? However, We arrived very early to general jackson and it would have been a 20 minute walk. How do we get back. Walk? I’m ok w that but wear proper shoes. The hotel seems to have a lot of restaurants not listed on the web like the pizza place. Additionally there are no signs that tell you how to get to the hotel lobby. Here’s my suggestion to the hotel- at every turn label how to get to the pool and lobby and probably the convention center. Put all the info that would have been in a hotel book back into a hotel book. Print it or make it a QR code. List all the restaurants everywhere. Do an information audit. Have shuttle maps and times available. Tell people about all the services and how to access them. I don’t want to download an app. I already have the Marriot app and I can safely say I don’t want to come back here.

Beautiful hotel. Stayed Thursday thru Sunday, had to request fresh towels and toilet paper- no service attempted by the hotel. We did not find a restaurant on site that had a kids menu and the options at the shops were limited for a picky toddler. If you have one- plan accordingly. Everything is expensive, food, attractions, snacks. Lots of walking!

I have stayed at Gaylord properties before so I knew what I was in for, but this exceeded even my expectations. What an absolutely beautiful property in every sense of the word. The minute you walk in, you feel like you're in a secluded, Southern bayou. It is so charming and well organized. But it's huge so we had to reference the map quite a bit. The rooms were stunning, with comfy beds and top notch toiletries. And the food? So delicious. We ate at the property a great deal as my husband was there for business and I am not complaining! Everything was so yummy; I had to ramp up my exercise routine when I got back home. And it's only about a 10-12 minute ride to downtown, which is convenient. The staff were so friendly and helpful with everything. And it was spotless everywhere you looked. It is clear a lot of of pride goes into making this place feel so luxurious.

For $500 a night, average room. Room looked out to the garbage parking lot. Parking is appx $40, two 1 scoop ice cream cones cost appx $20. Soundwave cost appx $60 per person and standard individual day pass are not sold to the general public. One can get lost exploring the general atrium with restaurants and bars which was like a city with in the city.