Jul 06, 2022
We only toured the grounds and ate lunch. At some point, i will stay there. so peaceful and beautiful. To feel like you are outside with air conditioner is wonderful. we ate at Stax and food was great/friendly service. The balconies on some of the rooms just look so inviting.
FRONT OFFICE REQUIRES URGENT TRAINING...
(Kochi (Cochin), India)
Jul 05, 2022
I Stayed at C2089 on 4th july 22 with family..booked room with breakfast...when i checked in it was said to me that the coupons for the breakfast would be send to my room. Till morning i waited in the room and nothing was given..i had cald to the front office and it was said that the coupon is ready at the front office and had to be collected at the reception.. wen i went to collect the coupons it was said to me that the coupons are not printed and they cant print the coupons anymore..How can u expect such a service from such a renowned group like Marriot..I was made to wait there till Duty manager ( could not get his name) interferred and settled the issue. At least that Gentleman was knowledgable and was professional.. Being a wide traveller i strongly believe that Marriot should seriously think about giving proper training for the front office staff..Having said this..the room quality is ok and the valet service is exceptional evethough that is one of the busiest...Good things always deserves cheers..
Beta National Convention 2022
Jul 03, 2022
What a place. 5 star resort large and so many people. We had a wonderful week with Jr high, elementary and high school. I highly recommend staying here. Prices are a little high but when you see what there is they have to charge this to keep all this going.
Jun 30, 2022
Run, this is a money pit with subpar service, staff that isn’t knowledgeable, stopped up bathtub, 2.75 hour late for check in but when considering we asked for an early checkin to being Bonvoy members then consider it a 5.75 hour late check in. Overpriced food. Very thin walls that you can hear everything next door, even the toilet flushing, every single time. New management is severely needed as this has never been the case when we have stayed here over the years. I have attempted to work with the hotel to rectify our sub par stay and no response so I will be reaching out to Marriott to file a formal complaint. I know things can be better at this hotel because they have been for many many years. Need to get it together because people will not keep coming back with high prices and poor service. The value doesn’t even approach the cost.
Beautiful hotel, but could improve
Jun 29, 2022
We visited in June for a dance competition. The grounds were beautiful. Waterfalls, water shows, beautiful lights and pretty views- very "Zen". Lots of places to explore. Amazing place to take pictures which my teens loved. The water park was fun and not crowded- an evening pass was plenty. All of the employees we encountered were friendly, but everywhere was short staffed. Lines were very long. Restaurants had strange "rules" like they closed at 10, but stopped seating at 8:30 or no more drink refills after 9. We gave up on eating at the hotel and went across the parking lot to the mall for most of our meals. Our room was fine- a bit on the small side, but it was good enough. It would be great to have an app to help you get around the hotel. It can be hard to navigate! We got it down eventually, but it took a little bit. It is so huge! It was nice to be staying in the same location as the dance competition, but I must mention that for watching dance this facility was probably one of the worse I've ever experienced. The set up was very disappointing. I'm not sure if that is the competitions fault or the hotel- but I wouldn't choose to come back for dance. Overall, I'm glad that we visited once, but probably do not need to come back and I do feel that it was a bit overpriced. There were a lot of additional fees.