TripAdvisor Traveler Rating

I don’t know where to start to describe this amazing place! I’ve never stayed somewhere the tour guide had to give us a guided tour of the hotel! I was in the Cascades section which has a huge garden with waterfalls, even a boat ride, and often live music. There are multiple places to eat and buy food. I got an excellent choice from Coffee Bean for my breakfasts. There are also lots of great shops. In spite of the huge size of the hotel, it was fairly easy to navigate once I got my bearings. The room itself was nice although with view of the car park, but didn’t spend much time there with so much going on. The bathroom was small with one sink in there and one in room. There wasn’t much room to get dry after shower. Hair dryer very scruffy, well-used. I slept with light on under tv as couldn’t see where to switch it off - and one of the bedside lamps came on in the night! But overall this really was a most amazing, enjoyable place to stay.

We recently stayed at Gaylord Opryland Resort & Convention Center in Nashville for four days while my husband attended a work conference. The total cost for five days was $2,197 (thankfully his job covered the room), and with that price tag, we truly expected the room to be in absolute tip-top shape. The resort itself is absolutely beautiful — the indoor gardens, waterfalls, and overall atmosphere are impressive and truly unique. The staff throughout the property were generally friendly and accommodating. However, I did have a small communication issue at the beginning of our stay. I initially asked the housekeeper who was cleaning our room if I could get a fan due to my night sweats. She wasn’t able to understand me, so I pulled out my translator app on my phone to explain that I needed a fan. She told me no. I then called the front desk directly, and they promptly sent a fan up to the room without any issue. I appreciated how quickly the front desk handled it, but it was a bit frustrating having to navigate that situation. The room itself felt somewhat worn. Some of the furniture showed noticeable wear and tear, which surprised us considering the cost of the stay. The bed and pillows were very comfortable, and we slept well. Unfortunately, the towels were extremely rough — not what you’d expect from a resort at this price point. There are several restaurants on property, which is convenient, but they are definitely pricey. Drinks throughout the resort are also expensive. We stopped by the Falls Bar where there was live music from a single performer, which added a nice touch. That said, we wished there were more live music options throughout different areas of the resort to really embrace the Nashville vibe. I also treated myself to a facial massage at the spa. The staff there were wonderful, and I truly enjoyed the experience. They even provided a military discount, which was greatly appreciated. Overall, the resort is beautiful and the atmosphere is impressive. The staff, especially at the front desk and spa, were kind and professional. But at nearly $2,200 for five days, we expected the rooms and small details (like furniture condition and towel quality) to better reflect the luxury price tag. Would we return? Possibly — but most likely if work was covering the stay again.

First time staying here. I expected a mediocre casino vibe but it was a lovely place! The grounds are very clean and impressive with a lush variety of well-cared-for plants and trees. Every restaurant we tried was top notch. The staff was friendly and very helpful. The hotel room was very standard but had a comfortable bed and legit hot water. The balcony was a nice touch. The spa was also very clean and the staff was incredibly professional. We had excellent massages and pedicures. I would definitely book there again. Thanks Gaylord Opryland! What a delightful place!??

Huge location. Cool concept but way overpriced. I would not have stayed if I wasn’t part of a group. Walls are paper thin and the building is just overall noisy. Could hear our neighbors talking as if the door was open. Rooms need a refresh and bathrooms were dirty. Our shower would not drain even with the stopper yanked out - I’ve attached a pic - the bubbles are not bubble bath but the suds from shampoo while the tub would not drain. A basic mall is within walking distance. You can get food more reasonably at the mall. My daughter and I ate at Ravello the night before and the bill for two pasta dishes and one soda was $115. The location is fun for kids, though. Water park, mall and exploration made up for some of the downsides. If it wasn’t for those, this would have been a 2 star review.

When staying at any resort and paying a premium you do worry about being let down but everyone we had an interaction with was so kind and helpful. We enjoyed all of the amenities they offered including the spa which was incredible. My one complaint which I had expected was the cost of everything there once you already paid the premium to stay there.