TripAdvisor Traveler Rating

Coming from 2-degree weather in Minnesota, the Sheraton Vistana was a tropical dream. The grounds are gorgeous—lush and green with tons of wildlife like turtles, cranes, and ducks. We loved the pools and the pickleball courts. Our room was very clean, and the screened-in patio was a huge plus for enjoying the air without the bugs. The hot tub was a perfect relaxation spot, and the showers were nice and hot. The Lowlights: The kitchen was a bit under-stocked for cooking, but the real downside was the sales presentation. We were promised a "no pressure" experience, but it was the exact opposite. The representative was friendly until we declined the offer; at that point, they became aggressive and visibly angry. It was unprofessional and honestly put a damper on the rest of our trip. Verdict: The resort is a great deal if you get a discounted rate, but be warned: the sales pitch is high-pressure. If you go, stay firm and don't let the sales team ruin your vacation.

We're repeat travelers to this property. I love the rooms back in the Falls section. They're older, but they're spacious, and quiet. The kitchen is well-appointed and there are twin beds in the second bedroom for kids. I also appreciated the relatively low rate for the accommodations, especially at this time of the year when the Disney Parks are hosting so many special activities (Cheer & Dance Competitions, RunDisney races, Very Merry Christmas Parties and Jollywood Nights). What I did NOT appreciate was being charged $30 per night to park my car. Come on! Bump up the price of the room by $30 and make parking complimentary. You've really devalued by Marriott points by doing this. Even if I pay with points, I'll still wind up paying $30 per night. or more if I have more than one vehicle. The whole idea of monetizing parking at a hotel stinks. I shelled out enough money in parking fees that it's going to seriously affect my decision on whether or not to return. Also, you're trying just a little too hard to get me to attend your vacation ownership presentation. I'm well-aware of how vacation ownership works and I'm not interested. I'd rather rent than buy. Please don't make me receive a solicitation to attend the presentation under the guise of "they'll issue your parking pass." Doubly so if you're going to make me PAY for parking. If I'm now paying an exorbitant $30 per night, per vehicle, my parking pass should be issued at the time of check-in, and NOT by the person trying to get me to agree to a vacation ownership presentation. Will I return? I don't know. Honestly, the parking wound up costing me an extra night's worth of accommodations. It's changed my attitude about this place from "This is always where we want to stay" to "I don't know if it's worth it or not." I hope that's worth the parking revenue, Marriott.

Once again I cannot speak highly enough of this resort. My husband and I have been coming to the Sheraton Vistana for 30 years and it’s as good now as it was all those years ago. People need to appreciate that all things change…so run with it. Beautifully manicured grounds, friendly staff with a special shout out to Eric, Susie, Skylar and Michael. They cannot do enough for you. The management are also available to listen to people’s comments and concerns, with Kayla being exceptional. The apartments are bright and new, the location is on Disneys doorstep, and we wouldn’t chose to stay anywhere else. Keep up the good work! We’ll be coming back soon!

UNFORTUNATELY if you stay on the 4 floor (which is the highest floor) there are people living in the crawl/attic spaces of the building!! Not sure if this is extra housing for staff or possibly the less fortunate but it’s a bit frustrating listening to the foot traffic in ceilings especially when there is NO 5th FLOOR?? Check your properties for this activity or call the police to get the extras out.

After many years of going there the units have been upgraded with nice new fridges and stove tops. the people are very friendly and young kids will have a good time on the grounds and in the pools. No need for cash, just charge to the room. We went for the Thanksgiving holidays.