TripAdvisor Traveler Rating

We had building 16.Great location.Resort well maintained.Staff great.Food better than expected.Staff very friendly and helpful.Would highly recommend this resort.A little noisy due to nearby building renovation,but I guess this is needed to keep resort first class.

We would rate this resort a 5 star although we did experience cockroaches coming out of the sink which changed our perspective of the resort. Although everything else I would rate a 5 star resort the staff was always on top of everything the pools always had clean towels the chairs in the pools were always nicely organized. The arcade was also a very nice experience for our kids. My husband also visited the sauna a couple of times and definitely enjoyed that.

Great resort with wonderful amenities! It is located near Disney parks and Disney Springs. Loved the four on-site restaurants and Starbucks. This resort was an excellent place to enjoy our anniversary!

Cant fault the place other than we got lost a couple of times due to the size of the place. Checking in was quick once we found it, the resort takes a $25 charge per night on your card to cover any incidentals on the resort, refunded at the end of the stay. there are a a number of swimming pools and restaurants. The grounds are looked after perfectly and there are plenty of places to walk. The room was a very good size with sitting area, dining area, kitchenette, good sized bed, fridge, freezer, ice maker and view of a lake with fountain. The balcony has an insect net fitted so you have no need to worry about bites when sitting outside. Security is very tight with occasional patrols and you have to come through security gates to get in. Night safe in the room We stayed in Casdcades 8 building, all of which rooms have a view out to the small lake and fountain

I stayed with my family at the Sheraton Vistana Resort between 09/07/23 and 09/15/23 and we were absolutely surprised by the poor services provided by this resort. Find my review below: The good: The resort is well located, close to parks and shopping malls. It also offers several amenities, such as swimming pools, gym, tennis courts, restaurants and grocery stores. The Bad: This is probably my worst experience at a Sheraton facility I've ever had, as described below: 1. False promises: I made two separate reservations for this stay: from 09/07 to 09/08 directly with the Sheraton and from 09/08 to 09/15 through RCI. During check-in, the attendant explained that the cleaning service was not included in the RCI reservation, but I could request this service only once, as I had a one-night Sheraton reservation. On 9/12 I called guest services to request housekeeping, but they denied the request, regardless of the promises they made at check-in. 2. Lack of communication between employees: During check-in, a marketing representative made an offer to attend the Sheration Vacation Club presentation: a $100 gift card and a late check-out on 9/15. The gift card worked well, but the late checkout was not communicated to the cleaning staff who disturbed my family several times and got in the room (even when I was changing clothes) on the morning of 9/15, although we called customer service to inform them about it. The room keys also didn't work after 10am, and we had to drive to the Welcome Center to change the keys (despite the fact the marketing representative had told us that the keys would work until 2 p.m.). 3. Problems in the room: the room we stayed in (2216) looked old and in need of renovation. It was dusty and the carpets and curtains were dirty. The dishwasher was leaking water. 4. Lack of internet: Of the 8 days of our stay, we had no internet connection for three days. This is not acceptable in the 21st century. 5. Lack of goods: After checking out, we realized that we left two of our daughter's Disney toys in the room. We called the hotel to inquire but were told that the toys were not found even though the housekeeper cleaned the room and there were no guests there. Based on my experience, I do not recommend this resort.