TripAdvisor Traveler Rating

I went with my family of 8 to Vistana and LOVED it! Super clean and well maintained from the rooms to the facilities. The room fit us perfectly and the bedrooms were very spacious. The pool areas were convenient (we stayed within walking distance to the Fountains and Lakes pool). The activity center was always stocked with things to do for kids and adults and it was easy to rent items like water volley balls and billiards. Very conveniently located bars and restaurants within the property (Azzula by the Fountains pool and Castaways by the Cascades pool). I wish we had a chance to play mini golf, but Orlando is always a "busy" vacation. Vistana is close to everything so driving time is not bad when youre going to the parks or even the springs. I would say my only complaint would be that the prices are high inside the property for what youre getting (in reference to food, drinks and in the market). I get you're paying for the convenience, but for example, its outrageous to charge $25 for a case of bottled water in the Marketplace. My children loved it overall and we will be going back!

Been to alot of resorts in the area this is by far our favorite. Even tho our villa had only one baking sheet!

Very disappointed that people feel that the rules of no smoking and no family pets do not apply to them and even more disappointing is the fact that the resort staff do not appear to care about any of it even after reporting the multiple violations. Things have clearly changed at what used to be a nice getaway. Not sure what might be going on but certainly it is different from even one year ago. Staff not engaged, visitors are freely smoking marijuana where ever and

As vacation owners here, we expected a much better experience, especially considering this was a paid stay before our cruise—not an owner reservation. Check-in is at 4:00 p.m., so we intentionally planned our 7-hour drive to arrive right at 4:00. Unfortunately, we spent nearly 30 minutes at the front desk because we were told the computers were running slowly. Around 4:30 p.m., we were informed that neither our room nor my husband's room was ready. We had requested to be in the same building, but we specifically told the associate that we did **not** want that request to delay our check-in and asked if any rooms were available, regardless of building. We were told there were not. We were advised that one room would be ready "very soon," so we waited by the pool. By 6:00 p.m., we still hadn't received a text, so I walked back to the front desk. Ironically, the "your room is ready" text arrived around 6:05 while I was walking there. Even then, I wasn't able to get into the room immediately because I was sent to the concierge and then the owners lounge before finally receiving our keys around 6:30 p.m.—two and a half hours after arriving. Unfortunately, the issues didn't end there. When we showered around 10:00 p.m., there was no hot water. Since we were only staying one night and it was late, we simply dealt with it. The next morning, I contacted the service desk to explain everything and asked if there was any type of concession for the experience. The manager was completely unapologetic and stated they couldn't do anything because they had honored our building request. That explanation was frustrating because we had already told the front desk we were willing to stay anywhere if it meant getting into a room sooner. She said no other rooms were available regardless. It felt like our request was later used as an excuse for the delay. Marriott vacation club sends guests an email before arrival asking for room preferences. Guests shouldn't be penalized because they answered that email. If a requested room isn't ready, offer an available room instead—which is exactly what we asked for. I also found it ironic that the resort emphasized check-in "begins" at 4:00 p.m., yet guests are expected to vacate their rooms by the 10:00 a.m. checkout time without exception. That standard should work both ways. If guests were still occupying their rooms hours after checkout, the resort certainly wouldn't find that acceptable. Between the lengthy wait, the poor communication, the lack of hot water, and the dismissive response from management, this was a very disappointing stay especially having family with us

This is a fantastic hotel for a Disney vacation. Huge, modern two bed self catering apartments which personally I feel give you so much more than any official on site theme park hotel. The place is vast in size with loads of pools and different places to eat. You’re within easy reach of all the parks and Disney Springs. Bonus that Macdonalds, Chick-Fil-A and Starbucks are all walking distance if you want an easy option after a heavy day at the parks. Truly don’t think you can do much better than this place in terms of location to parks, size of what you get and how clean it all is. Only minor downside is the food options aren’t amazing, and the car parking charges I felt were too heavy.