TripAdvisor Traveler Rating

Excellent as always. Lovely accommodation. Polite check in. Erick and Susan, at Zimmies, make it feel like home....thank you. Only slight issue is getting the parking permit. We used to just collect it at check in. Then it was from the concierge. Now it's the owner lounge they have built. Left waiting for a while just to get this from them.....not what's needed after a long flight!

This resort is our home away from home. We have been traveling here since 2018 and love the place. The clean, well equiped and comfortable villas make our stays wonderful. Even with all the fun you can have in Orlando, we usually plan a day or two during our trip to just relax at the resort. The staff is always friendly and very helpful. One of the main reasons we keep coming back to the Sheraton resorts in Orlando is that their beds are very comfortable and consistent. We had an old mattress during one trip, we called and mentioned the mattress issue, within 30 min, engineering was there with a brand new mattress!

I’ve been coming to this property since I was 28 and have always loved it, but unfortunately this stay was much more stressful. We experienced unexpected and duplicate charge attempts, repeated calls about payment, and our jacuzzi and A/C issues were never addressed by maintenance. The best part of our stay was actually the Sheraton Vistana sales team. They were wonderful, entertaining, respectful, had great gifts, and genuinely cared about our family and children. I also feel the $30-a-day parking fee is excessive. That’s $210 for a seven-day family vacation, money that could be spent making memories with the kids at Disney. I’ve loved this property for many years, but after this experience, I’m not sure our family will return. I truly hope management addresses these issues because we would love to enjoy this property again.

Had a relaxful time Away from normal enviroment. Visiting old places with friends. Disney Springs, Cheesecake Factory as superb as ever. Greek Restaurant a lot of restaurant to pick from a different Greek Rest. Sheraton Vistana a favorite of ours, Has a very friendly atmosphere. lot of pools,Hot tubs,different restaurants to pick from with Bar&Grills ,Also has a plentiful Country Store as I like to call it.

We had an awful stay here and will never return. The primary problem is management which views their customers with contempt. If you are lucky enough to have no issues with your stay, you'd want to return. If you have an issue the staff needs to handle, good luck to you. We arrived and found an ant infestation in our kids room. After calling a skeptical front desk agent twice, waiting 90 minutes, finally someone from engineering shows up. He looks at the room and says they need to fumigate. He made arrangements for us to move to another room. He was excellent, the only bright spot. It was an uneventful rest of the night in our new room. On our 2nd night, 30 minutes after our kids go to bed, the smoke detector goes off. We called and another staff member skeptic said that happens if you're showering or cooking, which we weren't. They send someone to check. While he's there it goes off again. He replaces one of the detectors, then one in the room next door goes off. He leaves, it goes off again. Comes back and replaces another one and then leaves. Fast forward to 11pm, one of the other detectors goes off. We finally figure out its the one in our room. Engineering returns and says they have no more replacements. So we took it down and put it out on the balcony. Success. When I complained, they offered 5,000 Bonvoy points. We had two nights with maintenance failures, and they offer the equivalent of 25% of a one night stay. Driving away customers is why their rates are so low.