TripAdvisor Traveler Rating

The employees at the resort are lovely. We had a great experience with them all; however, for childcare they market using The Westin Kierland Villas Kids Club. Parents, beware - do not. It is a complete gamble who you will receive watching your child - an actual childcare professional or someone who works in other areas of the hotel and is covering. They find it completely acceptable to leave a solo child and solo adult (male, most of the time) alone in a room with little visibility and no cameras. The first day they did not feed my child for 6 hours despite me checking in halfway through the day in person, asking if she ate and being told they'd feed her right then. The majority (not all) of The Villas staff I encountered was very different than the resort - defensive, not interested in improvement and completely condescending. The Kids Club at The resort cannot be used as childcare, they offer classes. We went to one class and all the staff were wonderful. I appreciate the resort's efforts to take responsibility for the villas. Unfortunately, at the end of the day, they say that they are two separate entities. If this is the case - they should not market the child care as serving both areas.

An incredible Thanksgiving dinner! The staff was awesome, friendly & very nice. The Golf course was amazing, if you play?

Strange visit. For a decade now, I have stayed here once or twice a year. My visits are usually fantastic. This time, however, I was in town for a quick business trip (two night stay) and the experience was quite poor compared to my previous visits. I checked in somewhat late in the evening due to a flight delay. The hotel staff had put me in a ground floor room with a murphy bed. I didn’t think much of it at the time and I was late for my business dinner so I simply dropped off my bag and rushed out the door. When I got back, it was very late and when I went to bed. I realized the mattress was not the standard Westin mattress, but again, it was so late I didn’t have any time to do anything about it. The next morning, the staff was more than willing to get me moved into a different room with a non-– murphy bed arrangement (this time in the 5th floor). However, the room they moved me to hadn’t been fully cleaned - the bathroom was quite yucky. Lots of hair from the previous customer. And of course I didn’t realize that until I went to bed that evening. Both rooms were a bit dated and run-down. My entire stay was just not the high-quality experience that I have come to expect from this property. I will likely try out one of the other, newer competing properties in Scottsdale on my next visit.

Sub standard at the most. This hotel needs an update, housekeeping was very spotty from day to day. The front desk was helpful. The food was boring and bland. We learned quickly that it’s better to go out. I shouldn’t have to mention the TP but it was so very thin!!! It’s funny how you judge simple things, even better at the airport!! lol We won’t be going back.

The Westin property is beautiful but some of our stay was not what I would expect from a resort in Scottsdale. I really would expect a 5-star experience. To be fair we stayed on the fourth of July, so I assume part of the issue was the crowds and the crowds from the daily Resortpass visitors. Maybe on busy holiday weekends they need to restrict the day passes. THE BEDS AT THE WESTIN ARE THE BEST AROUND. These beds are amazing. Super fluffy and comfy. The rooms are nice. The grounds are beautiful. The restaurant outside was decent, great area to sit and lounge but the food just ok and I had to send my wine back. The pool had zero lifeguards which was crazy due to how busy it was. Obviously, it is the parent's job to watch their kids around water, but in a busy place like this it would have been easy to lose a kid in seconds. Absolutely nowhere to sit anywhere at the pool. I heard multiple people complaining about this. No one was patrolling to see if people just left towels. Not enough staff at the pool for anything. We specifically went for the pool. I know other people were also complaining there were no tubes for the lazy river, we had brought our own, which was ideal. There were also no fireworks on the fourth, it was on the fifth, which was disappointing. It is summer in Arizona so maybe I should expect summer bugs, but we had three large sewer roaches in our room. They had to move us rooms at 11pm which was very inconvenient. I will say the Maintenace man that came to inspect and deal with the roaches, was ABSOLUTELY AMAZING. The nicest most helpful guy. He immediately came to inspect and realized absolutely not, we needed to move immediately. I was tired and freaked out and wasn't thinking clearly. He grabbed our stuff, and brought us down the hall, and then went back down and grabbed a key and then let us keep our original key in case we forgot anything. He then came back up to let us know he credited our stay $200. They definitely took care of us, which I am grateful for. Things happen, but how it is handled is key. A they get an A+ for handling the situation. All in all, I would stay again, but perhaps not on a holiday.