TripAdvisor Traveler Rating

Caitlin S., Group Account Coordinator, has supported us in by arranging Kamada's CEoT housing both last year and again this year. Her attention to detail, follow-through, and commitment to customer satisfaction is amazing. When I learned she would be continuing in this role with the Kierland Marriott for CEoT 2026, I knew I could move forward with our attendee housing with complete confidence. We truly value our partnership with her and highly recommend working with Caitlin.

Everything was absolutely perfect! It created such a great vibe for a girls’ trip. My sister and I went, and it was so cozy. We went to the spa, had a beautiful dinner at a restaurant one of the girls recommended, and it was just a beautiful night.

Each December, I have the luxury to travel to Scottsdale for an annual work conference. This year, the conference was held in a new location– the Westin Kierland. I was very excited to visit this property as I had not been here in a very long time. The Westin Kierland is a beautiful spot with lots of activities, food outlets, and comfortable hotel rooms. I hope the conference decides to host here annually as I had a great stay! Pros: - Very comfortable bed with an actual comforter and blanket! This made me so happy as every hotel now gives you a heavy top sheet as your comforter. This was a very pleasant surprise at the Westin Kierland and kept me warm and comfy when sleeping - Fantastic area in room to work with excellent size desk - plenty of outlets nearby desk too - Couch in room was a great size if someone needed to sleep there - So. Many. Activities. (See photo) I wish I was not there for work because I would have participated in so many! Cons: - Some rooms are VERY far away from lobby and event space. My was a good 10 minute walk Recommendations: - No notes! ?? I had a fantastic 2 night stay at the Westin and cannot wait to go back!

We are halfway through our weekend stay but wanted to write a review during my downtime while the kids are enjoying the pool. We booked this hotel to celebrate our kids’ birthdays with a few of their friends, and the staff has been wonderful to make them feel special! When we arrived, they provided an upgraded room for us and in our room were some wonderful treats they curated for my kids birthdays along with some coupons for some Christmas treats and drinks and a very thoughtful, hand written card. Later, although I didn’t hear the knock, they also delivered under the door another hand written card from the guest experiences team that they clearly spent some time on, with hand-drawings and colors that put smiles on my kids face. This seems so silly, but that was the point! These cards weren’t just typed words on paper, but rather it was written and decorated as if one of my kids friends would’ve written and decorated the card. I am in the kind of business that tailors client experiences to create a “wow.” I’ve read (and my company lives” the book, “Unreasonable Hospitality” about the type of experiences the number one restaurant in the world curates for their guests. It is clear that this hotel has read that book and strives to make each guest feel valued, not as a number, but as a person. This is the kind of hotel I will continue to take my family to. Thank you to the Kierland Team for making my family feel special. My kids and their friends will remember this for years to come.

The employees at the resort are lovely. We had a great experience with them all; however, for childcare they market using The Westin Kierland Villas Kids Club. Parents, beware - do not. It is a complete gamble who you will receive watching your child - an actual childcare professional or someone who works in other areas of the hotel and is covering. They find it completely acceptable to leave a solo child and solo adult (male, most of the time) alone in a room with little visibility and no cameras. The first day they did not feed my child for 6 hours despite me checking in halfway through the day in person, asking if she ate and being told they'd feed her right then. The majority (not all) of The Villas staff I encountered was very different than the resort - defensive, not interested in improvement and completely condescending. The Kids Club at The resort cannot be used as childcare, they offer classes. We went to one class and all the staff were wonderful. I appreciate the resort's efforts to take responsibility for the villas. Unfortunately, at the end of the day, they say that they are two separate entities. If this is the case - they should not market the child care as serving both areas.