The Westin Kierland Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

3112 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Our first stay

IrishFan-80 (Lancaster, Pennsylvania) on Jan 20, 2024

We stayed here three nights on points and found the elite upgrade and attention to be the best! Our only big issue was the Noise. Large groups book here and this group partied in the below courtyard until 1am and yes we heard it all. They laughed at hotel security. Everything else was terrific but…it would affect our future travel plans.

TripAdvisor users rated this property 5 out of 5

Classy hotel- well trained staff!

Travelicon123 (Lake Tahoe (California), California) on Jan 09, 2024

Class act from start to finish! From bellmen on up were very professional. The hotel was beautiful and clean and the food was on point. The hotel grounds were a joy with plenty of walking/hiking opportunities. We would definitely recommend and would return to whenever we are in Scottsdale!

TripAdvisor users rated this property 5 out of 5

A Beautiful Place That You Don't Have To Leave

hestony (Bountiful, Utah) on Jan 01, 2024

We were down here for a work planning trip. We used the conference rooms, the pools and the golf course. All were great. What I liked most was everything was in good chape and not crowded. I should be able to expect that for the price of this place though. The rooms were great! Spacious and comfortable. I loved the waterfall shower. We had a balcony view of the golf course. It was beautiful. The pool is large and full of activities with a lazy river, slide, and sports courts. This is a great place to lounge around. The golf is a great course. Although, it is only 90 degree rule. So, you end up doing a lot of walking. This course would not be recommended on a hot day.

TripAdvisor users rated this property 5 out of 5

Reza is amazing!

melissa h (Flagstaff, Arizona) on Dec 31, 2023

‘Ive been at Westin Kierland hotel and spa numerous times and met an amazing employee by the name of Reza by the adult swimming pool. He is an amazing employee, meeting all the guests’ needs of a meticulously clean area such as towels. He is extremely polite, hard working, and a pleasure to greet me every time at the pool. To Erin, he is a great asset to the adult pool. I look forward to seeing him again.

TripAdvisor users rated this property 2 out of 5

Beautiful property, sub par service

Traveler462964 on Dec 24, 2023

Stayed here December 23-24 for a staycation. Beautiful property being renovated, but I would like my money back for at least 1 night - that would be fair.. STAY ELSEWHERE . Grounds nice, recommend seeing the Scottish bagpipes perform at sunset. However, the SERVICE at the hotel is VERY POOR. For $800 -1000 a night - MARRIOTT needs to whip them into shape, poor service is pervasive here. EXAMPLES include: concierge talking on the phone to her daughter for 11 minutes while I wait for 1 question. Service express phone - no one picks up took 6 tries, then they forwarded to front desk - they don’t pick up or return messages left. Pool closed way earlier than hours, restaurant closed hours early, and refused to even make a quick French fries. Housekeeping knocking at 8am - even with a Do not disturb on door. I know it’s Christmas weekend, but for these $$$$, stay elsewhere.

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