TripAdvisor Traveler Rating

We decided to try The Westin Kierland for the first time and boy are we glad we did. I feel like their favorite words are "sure" and "no problem" and "there is no charge for that". We ended up having to change the dates of our stay by a couple days and Marcie who helped me book my package, pick a great room & reserve a couple pool chairs said "no problem" and switched it. She was amazing. We got a late flight change and asked if we could stay past check out..."sure". We asked if we could cancel our pool chairs for the last day of our reservation, sure "there is no charge for that". The gentleman who worked around the adult pool giving waters was great. He was there so fast if our waters ran out. We loved that we didn't have to reserve chairs by the adult pool. All around a great resort. I dont expect a yes every time but it was shocking how happy they are to please guests.

What a great stay in the villas of this fabulous resort! Antonio was very accommodating in getting me the villa I preferred. The staff are very polite and efficient. A big shout out to Barry, the night clerk, who thoroughly provided information and special attention with first-rate professionalism. If you have an opportunity to stay here, by all means do it!

This hotel is the perfect location to enjoy Scottsdale. 2 beautiful open malls within walking distance with shops, restaurants, cinema, all covered in shady palms. Hotel Pools, lazy river, grounds are beautifully kept. Staff are excellent, friendly, helpful and professional. We have stayed in this hotel 14 times, always in June, for hot , dry weather. Don’t be put off by the high temperatures, the humidity is very low. The hotel is geared up for UV sun protection, shade and water everywhere. A wonderful place to visit.

Used our Bonvoy upgrade to a casita. Was beautiful. Fridge and microwave, balcony, fireplace. Was the closest to the pool slide and lazy river. Had some fun activities at the pool (bingo, water balloon baseball). The lobby has two tanks with two snakes in them! I HATE snakes, but I felt bad for them and the tanks were sooo small.

My review is specifically on the adventure pool area. The pool area was mediocre. The lazy river was only 3.5 feet deep which makes it hard to float with feet in if you’re over 5 foot tall. The pool area isn’t very big or deep. The slide is short and slow so only fun if your kids are 5 and under. The surfing is extra. Like a lot extra!!! It didn’t state on their site you had to pay to utilize that area so we had disappointed kids when I didn’t plan on spending a few hundred extra. Lots of good seating options which was great. Friendly staff. The food is pricey and you basically serve yourself (pick it up at the bar), but we still tipped. The worst part of the whole stay was the amount of trash. Trash everywhere!! Which is disrespectful of the Guests, but the report has to stay on top of it. The lazy river was full of trash so you’d be floating and touched by a piece of trash floating by. I’d recommend this resort only if you can find a really good deal.