For the price you pay, I expected more customer service from the staff. When we checked in on a Friday evening (no one else was at the counter or waiting), the gentleman checking us in rarely said anything. He didn’t even tell us what room we were in. Just handed us the key card envelope and said “the elevators are over there”, vaguely pointing in the direction of the elevators.
The room was clean, except for the bathroom. There was a hair in the sink and orangey stuff in the shower grout that looked like mildew. The shower floor was slick when we first stepped in and I slipped a bit. A slick shower floor is dangerous.
We went to The Rim on Friday night and were looking forward to the live music. But there were some people there who were dancing. They seemed like they might be regulars as they talked with the singer by name. One of the bartenders at The Rim said they do this all the time. And as they were rearranging the tables and chairs to create their dance floor, they asked to move my husbands chair to accommodate them. Um…no.
Went to Waltz & Weiser for an early dinner on Saturday. The only person actually working was Jaime. That girl deserves a raise. A bunch of others were standing around looking at their phones or just chatting while we were waiting to place an order. Jaime’s shift ended, so she passed us over to another server who completely ignored us. I had to go up to the bar to ask to place an order. It took an hour and a half for us to eat. Their reason? Renovations. Sorry, but that’s not my problem. You need to deal with how to get service t9 your customers who are paying a premium for these rooms.
My suggestion? Go somewhere else next time you want a getaway.
Greatest Staycation resort info all our room!
Aug 30, 2023
Love this resort and everything they offer. The pools amazing the kids would spend all day and evening there if allowed. Located in the heart of Scottsdale. They offer a shuttle to shopping right in Kierland and the best restaurants in Arizona surround this place. The beds are extremely comfortable after a long day. They offer room service, pool dining and restaurants on site for the ones that choose to stay on site. This is a top go to for our family.
Aug 28, 2023
Went to celebrate my bday with a group of friends. Front desk was really welcoming, manager Max and the gentleman that took care of us were able to give as the rooms early and all together and were really helpful with special requests. At the pool manager Matt was really attentive but special thanks to Aidan our pool server who went above and beyond. He was on top of everything always with a great smile and attitude. For a large group he will always find us in the pool, lazy river to bring our drinks or make sure if we needed to order something extra. I had a great time in this wonderful resort. Thanks again!
Great Staycation at the Adventure pool, lazy river and waterslide...
Aug 28, 2023
We had a great staycation at the Westin Kierland! Big Thank you to pool and slide guard Alfred for being super friendly and helpful!
We stayed two nights specifically to hang out at the pool and lazy river. The complex as a whole was perfect for the two adults and two grade schoolers. We took in the bagpipe music and the smores. We also went next door to Kierland Commons where they have lots of restaurants and shops.
Overall we had a blast at the adventure pool. We had a pool side casita room which made pool access very easy. We were able go between the lazy river and our room with ease.
Our tip is to check out Coffee Flats for beverages and snacks. Quick and easy.
Aug 27, 2023
My kids and I stayed here for a week and loved it! The grounds are beautifully kept and the pool area is fantastic. Like every Westin, our condo was very clean with super comfortable
beds. It is centrally located, with a short walk to great shopping and restaurants. We would absolutely stay here again if we are in Scottsdale.