TripAdvisor Traveler Rating

We just returned from our one-week stay (February 4–11) and had a wonderful experience overall. We chose the Platinum section and were very happy with that decision. As beach lovers, the location was perfect for us. We stayed in Building 67, conveniently located between the Platinum Reception and the Cappuccino Coffee Bar — about a five-minute walk to the beach. Our room faced the Tropical/Caribe/Punta Cana Princess resort (where we stayed two years ago), with a vacant lot in between. While the view wasn’t the highlight, it certainly didn’t matter given how little time we spent in the room. The room itself was one of the nicest we’ve had — very modern, and most importantly a comfortable bed. Toiletries were provided (great for anyone who prefers not to pack full bottles), and the minibar was well stocked with water, pop, and beer. Complimentary full bottles of rum, vodka, and scotch were also included, with additional bottles available for purchase if needed. We appreciated that the room key was part of the resort bracelet — no worrying about lost cards! We used the app to book our à la carte reservations. Reservations open weekly on Sundays for the upcoming week (for example, you can’t book Monday on Saturday). We weren’t limited in the number of restaurants we could try, which was fantastic. The filet mignon at El Gaucho was excellent — I ordered it medium well and it was cooked perfectly. The pizza at Focaccia was also very good. The only slight disappointment was the food trucks, where the fries were cold and my hamburger didn’t seem fully cooked, so I chose not to eat it. Otherwise, we found the food to be very enjoyable. We visited the main lobby area twice for evening entertainment. The theatre space appeared to be set up in a conference-style room and didn’t have programming on the nights we checked. There was live music in the open lobby area, which we enjoyed. We did stop by the sports bar and were surprised that games like pool, air hockey, and foosball had an additional fee. At $8 Canadian for a game of pool, it felt a bit pricey for an all-inclusive resort. Most of our time was spent at the beach. We never had difficulty finding chairs. My husband would head down around 7 a.m., and we would go straight to the beach after breakfast. There is beach service as well as a beach bar. The PBG rooftop bar is a great space, though it can be quite windy and cool in the evenings — I was glad to have a long-sleeved jacket along. One thing to note is that the Platinum section is not adults-only. This didn’t matter for us, but it may be helpful information for others when booking. The majority of the staff were friendly and accommodating. There were a few minor service hiccups, but nothing that detracted from our overall enjoyment. All in all, we truly enjoyed our stay and would absolutely recommend this resort to other travelers looking for a relaxing beach getaway.

The food was delicious. The service 10/10. Eiddy

If I could give zero stars, I would. Our “holiday” at Bavaro Princess ended with an ambulance, a hospital bill of USD 1,933 and five days of taking care of my wife in a dark hotel room instead of enjoying beaches and sunshine. She became semi-conscious after eating at the hotel and was diagnosed with a severe bacterial gastric infection at the hospital. We NEVER ate outside the resort. Other members of our group had the same symptoms (just less severe), so this was not “bad luck”, it was a food safety failure. And before anyone suggests that “medical emergencies happen”, let me be clear: the resort is responsible for its food safety. A 5-star all-inclusive should not send guests to the hospital. Now let’s talk about what we paid extra for: the famous “Platinum package”. Here’s what Platinum actually meant for us: • The exclusive Chopin restaurant? CLOSED most of the time. • International drinks? “Sorry, we don’t have it anymore” after one or two servings. • Wi-Fi? Works better at 3 AM than at 3 PM. • Service? Friendly only if you tip BEFORE you get service. We tried dealing with management on site. The reaction felt like: “not our problem”. No urgency, no accountability, no care for guests facing a health crisis. We spent thousands of dollars to have a holiday we couldn’t enjoy and that literally made us sick. This is not a minor complaint — it’s a serious warning to future travelers. Until this hotel fixes its food safety and actually delivers the services it sells, I strongly suggest booking elsewhere.

We have dumped $20,000, our health is not good, it’s all the way paid off, and we have asked them repeatedly to cancel it and they won’t. I cannot hear well and anytime I email them, they say they need to schedule a call. I tell them every time that I cannot hear on the phone and need to email and they will not accommodate my disability. This is just one of the mountains of problems we have had with them. They are the biggest scam there is. ******************STOP COP

Yaniriz ubri was amazing and so helpful, her energy made our day! Food was great, HIGHLY RECOMMEND! The atmosphere was amazing. She was so bubbly and made our day. Absolutely loved her.!