TripAdvisor Traveler Rating

Currently at Bavaro Princess... our TV, Phone, outlets, wifi, nor some of our light switches work. The common ground areas are nice but hotel rooms are absolute TRASH. We have 5 more days here and are considering contacting Delta Vacations to complain and ask for the ability to move to better accommodations.

Great experience. Plan for walking and plan a head. Great pool/bar crew with marino and the guys. Book restaurants when you arriva marino pie en especial, Ismael , angel luis , yeral. Thanks

We stayed here in December for 11 nights and genuinely looked at return flights 2 days in. We experienced food poisoning and spoke to many many others with the same issues. You only have to look at the 24hr doctors next to the pool everyday and see a queue of people who get rushed off to hospital. We often saw children/adults projectile vomit and people rushing to the toilet. Make sure you have insurance as we are aware the charge is high for treatment. There is lots of food choice and it’s presented well but is extremely bad quality and no taste. We tried the a la carte hoping for improvement but the service was very slow and the food the same. We stuck to the buffet and began to dread going for food. The food is catered for Spanish/mexican and other countries with lots of fish options. The food trucks by the beach are more edible but expect queues and lots of animals/bugs around you while you eat. The service in general everywhere was non existent and often rude. However the bartenders at the cafe del mar were great and this was a nice peaceful escape from what is a vast and loud hotel. The grounds are huge and well maintained. The shuttle buses are infrequent which isn’t an issue if you enjoy walking. We hoped the ‘relax pool’ would be quieter but as the children’s pool is very shallow it is too full of children shouting and arrogant drunken adults too. The pools are visibly dirty. The rooms/suites are generous and initially look beautiful but they are not cleaned to the standard you would expect from a 5*. The shower floods into the bathroom which we understand is an issue in most rooms. The water smells like egg and the pressure is very low. We booked early but noticed more negative reviews prior to travelling which allowed us to prepare with lots of bed bug/mosquito/cockroaches deterrents. Without these it would be very unpleasant and we still have bites consistent with bed bugs and ofcourse you can’t prevent all mosquito bites. I wouldn’t recommend people from the uk to make the long journey. The staff don’t speak any English and you are very much the minority travellers wise. This hotel has the potential to be amazing but I believe they’ve become too big and catering for too many people. Reducing the quality, service and experience for the customer. It felt at times we were in Benidorm. If you’re after a relaxing holiday with half decent food avoid this hotel. Thank god the beach was beautiful but you’re constantly pestered here and even by the pool and near the restaurant by people trying to sell you anything and everything. I expected this on the beach but not in the hotel itself when you’re just trying to have food or grab a drink. I would recommend a day trip to saona island. But I would advise anyone from the uk to choose another hotel/location. Please note this is the only hotel review I’ve ever felt compelled to write!

This was our fourth trip to the Grand Bávaro Princess, which says a lot in itself, and once again we had a fantastic stay. The facilities throughout the resort are excellent and consistently well maintained, with plenty on offer whether you’re looking to relax or keep busy. Everything runs smoothly and the overall experience feels well organised and welcoming. The Spa experiences were very good and excellent value for money. Gina was very helpful with booking the spa treatments, making the process easy and stress-free. The treatments themselves were relaxing and professionally delivered, and we would happily recommend the spa. The staff across the resort are excellent – friendly, professional and always willing to help. The real highlight, however, is the service in the Platinum areas, which truly elevates the experience. In particular, Claudio, Perez, Tony and Suger at the Platinum beach bar deserve special recognition. They work extremely hard and are always happy, polite and friendly, no matter how busy it gets. Their service, attitude and warmth are a real credit to the resort and a big reason why we continue to return. Overall, another excellent stay at a resort we clearly love and would highly recommend, especially for anyone considering the Platinum experience.

Original review and response is in attached pictures. Update: On day 6 my key to the room quit working (not sure about the others yet as they have not been back to the room) and this required a trip to the front desk to get it fixed then walked back to the room only to have the same result so a trip back to the front again. 2nd time the key works. Regarding towels…glad management had a talk with the cleaning crew because today they took all our dirty towels (2 towels that we have been using for 3 days now) but they left us no towels in the room so as of this post we have no towels in our room except a floor mat by the shower which was not swapped out. Hot water by the way takes 5 minutes to get to the room…not sure where the hot water heater is but you better turn the shower on at minimum 5 minutes before you are ready to shower or else you will be taking a cold shower. Dropping the review from 3 stars down to 1 as it seems the response from management had no effect. Will be a hard sale to get me to come back here again.