We have just returned from our second time here. Our first being when we got married 4 years ago and this time, returning with our two girls. We stayed in the family club and can’t rave about it enough! Room was perfect, food awesome and varied each night and the beach is magical.
We want to say the biggest THANK YOU to the animation team!! They were just amazing the whole holiday and made our girls feel so special. They looked forward to the disco and games every night and really enjoyed spending time with them doing activities in the day.
We have been to many resorts and this one from the service, the resort and package is still our favourite.
We will be back! X
Jul 02, 2022
I have been to this resort more than 10 times. This resort has it all. I always stay in the Platinum rooms. They are newly renovated and beautiful. Close to the beach and great restaurants. The roof top bar overlooking the water is spectacular. The buffets are excellent and a great variety of food. All staff are friendly and willing to help.
If you stay at the platinum you must look up Juan at your checkin. He has been working there for many years and knows everything at the resort. He is very knowledgeable and kind. He also can speak English in case you do not understand Spanish. I have been to several Caribbean resorts and this is my favourite.
I also went on a horseback excursion and had a great time.
I have now introduced three other couples to this resort and they cannot wait to come back.
Jul 01, 2022
I was the 5th time in this hotel, it’s very nice service and good place to enjoy my vacations .
With the platinum upgrade is much luxury around
Jerry was a guy who told me about the platinum availability and make the paper work for me, they are a special guy and now we are friends .
I will travel soon again in this place .
Big hugs to all the people in the hotel and thank you for the care
Jul 01, 2022
This is my second house I go there for 15 years and I have the best service special I want to thank the platinum stuff special mister Juan déguisement excellente service five star. This is place to stay and not regret for you vacation time.
No everything is included
Jun 30, 2022
Be aware when booking a regular room as there are CATEGORIES here. If you want the nicer kid water area,SOHO or the two story bar you need to pay more for access.Special shout out to Joel from animation!He made our daughters stay very special.Always had a smile on his face and was very pleasant.Carlos and Yonny from Tanuki were wonderful as well.Hector J in the Gaucho buffet is definitely one of the best servers