TripAdvisor Traveler Rating

Lobby/Check-in (3/5): Check-in was fine, not too much info provided by concierge. Best thing is your bracelet is your key to your room, so you don’t need to carry around card. We had issues with servers they choose who they serve, example we were sitting there no one else was around the waitress did not come to us even though she looked over, another group of people came over sat and she went directly to them, I just got my own drinks! Also people working at the hotel do not greet or say hello to customers like they do in Cuba and other places. Hotel Grounds (4/5): Grounds are huge (there are 98 buildings) and very clean, no garbage laying anywhere.There are several shops inside the lobby, sometimes they have deals for 2for1 liquors. There are beautiful animals walking the grounds (peacocks, geese, birds etc), there is pond in front of lobby with Flamingos & turtles. There is a lot of walking depending on which side you stay on, however shuttles are available but are always full. Entertainment (1/5): Entertainment was not the best, there was only 1 good show the Michael Jackson show which they had outside instead of in the Theater, it was hard to see with everyone standing up. The Theater was used for kids mini disco and for conferences, not sure why the theater is not being used for shows, and why such a big hotel does not present nice shows. Once they had Dominican night outside the lobby selling crafts, music playing, sugar cane drink very festive. Room (4/5): Room was very nice, renovated and modern. Note do not get a room on the 3rd floor if you have breathing/walking issues there are a lot of stairs and with the heat difficult for some people to climb, we learned the hard way. Our first room was on 3rd floor we could barely get past 2nd floor, we decided to change rooms and got one near the lobby on bottom floor, all good with exception of mosquitoes getting in the door. Would suggest getting room near lobby as the shuttles go one way start from lobby and make one circle around resort to beach and back. Had rain shower and lots of toiletries provided, only negative is we didn’t get our towels changed each day not even every other day, had to re-use. Food (4.5/5): Food was very good at this hotel, there is a large selection in the buffet along with cooking stations, Buffet is kept very clean. There are so many a la carte restaurants to choose from most were pretty good and you can reserve them yourself on the Princess app which is very convenient instead of having to wait in line only to be told its full. There are also food trucks at the beach, along with beach restaurant and outside the restaurant there is always something cooking (Rotisserie chicken, Paella, Tacos, Sushi different item each day) along with a food trucks for Hamburger/hotdog & Fries, a Drink trunk and a salad truck – lots to choose from. In the evening outside the lobby where the entertainment happens there is an ice cream truck. Also, the Cappucino Bar on the Platinum side is open to all, and serves great Frappucino, Crepes & Waffles – had it everyday! Beach (5/5): This hotel is on Bavaro Beach which is beautiful, no rocks/shells on the sand, sand is so smooth and clear water. There was no seaweed at all when we went, there are large waves in the water at times and a nice strong breeze. Weather was great this time of year it was hot but not humid, and evenings were very comfortable. Tours: There are shops outside the hotel, across the street and to the left of the hotel there is a little strip mall with several shops. It was safe to walk around there. I would return here, but strong suggest that the entertainment is improved.

The resort is beautiful, the staff is friendly and always ready to help. The beach is clean, the sea's color is perfect, and there are always enough sun loungers. Having breakfast by the sea in the restaurant is wonderful. I recommend everyone to request a room as close to the sea as possible. Our favorite dishes in the restaurant were Indian and seafood, and definitely try their pistachio ice cream. The outlets are not compatible with European standards, and an adapter is needed, which can be purchased at the souvenir shop in the hotel. Souvenirs in the hotel are expensive, and it's better to go to the gift shop across from the hotel (but not at night!). We didn't have the platinum package, and we're glad because, from what we saw, the platinum beach and restaurants were half-empty.

At first everything seemed great. Grounds are beautiful. Everything seemed clean. Upon further notice, not so much. The white furniture in the room is stained and nasty looking when you actually sit on it. There was a giant nasty handprint on our toilet door. Our room was infested with mosquitos. I went through a whole big bottle of mosquito spray in 1 week. I'd wake up daily with 20-30 more bites all over my body. My husband killed Atleast a dozen in the room every night. Yet we still woke up bitten. Day 3 my husband and I both got sick. We don't know from what. But we have been to 15 other resorts and this has never happened before. The food was just ok. Nothing really wowed us. Actually as the week went on, it was just nauseating. The main pool is disgusting. Water is filthy and hot! To make it worse, some drunk girl puked in the pool. They didn't make anybody get out. Instead they "scooped it up" and dumped a bunch of chemicals in the area she puked in. It was completely disgusting. Yet everyone was ok with it. Oh and zero top shelf liquor there. Moral of the story, pick another resort. We felt it was not worth the money. Will not return.

The staff was great, we felt very welcomed!!! Animation staff is out of this world, always happy and making our stay amazing…. Sexy Berni is the best of the best! We love him, always trying his best for us to have a good time. In the waitress side, Clara is a truly star!! Every night in the plaza she served our drinks with a beautiful smile and never said no! We are missing her!!! Overall great experience! Highly recommended!!!! We are definitely coming back! Laura y Javier Honeymooners

This is one of the most AMAZING PLACE we have ever taken a vacation EVER. The staff was amazing from Front desk Anna the most AMAZING front desk lady you could ever have.Alexander and Laudy for guest and services wenr above and beyond that our stay was amazing these people knows exactly how to make you feel like yoi are on a vacation and just have the best customer service. Adrian and Luis and Juan your most AMAZING service and comfort providers made sure that the food and the room service was ALAWAYS TOP TOP Grade A service . I cannot rave so much about hoe our vacation was so amazing staying at that place the roomswere amazing the views were breath taking the place is immaculately cleaned around the clock and safety is top priority. We had a special dinnerfor 2 on the beach the chef Fernando and our hostest Lajara made that night a night to remember we had the best customer service and the food was like no other. We stayed at many resorts thru the years and nothing NOTHING compared like this. Our lady that took care of our room everyday Mariales was also so greatthe room always felt like we just arrived to a new room everyday cleaned and perfect. See Anna for your drinks is our FAVORITE bartender. She makes the most amazing drinks and always knew what we wanted. Our late night snacks server Jonas deserve a shoutout as well for making sure that room service was always there fast and on point. Thanks Overall I have nothing but beautiful things to say about this place. If you are looking for a safe cleaned amazing view and amazing food in the caribean look no further this place is PARADISE and those people working there are the TOP ones that makes it what it is. We just came back and told our friends and will definitely go back.The most cleanest beaches and resort. Water was blue and amazing. We usually dont do big reviews and shoutouts like this but these people needs their names on a golden plate for what we just lived. We love this place and cannot wait to go back. Philippe and Aimie