From check-in til check-out this was the best trip I have ever been on. Check-in was easy and I was moved from the original room reserved for me to another one closer to the pllo and beach due to my limited mobility. The shuttle system that is set up to constantly run from approximately 6am until 1am gets the guest close to where they want to go without having to walk for miles every day.
The food here is between very good and excellent. La Hispaniola buffet restaurant (open for all meals) is the best choice overall that I found. The chefs are top notch and put themselves into their cooking! The paella was magnificent! The vast selections of cuisine makes the buffet a new experience everyday.
The dining room was always clean and the tables were cleaned as soon as the previous diners left. The personnel were all very attentive , especially Greisy, who after I ordered chocolate caliente (hot chocolate) the first day instead of coffee, brought it to me without me asking everyday for the rest of my stay! All of the staff were very attentive and treated me like family. I didn't get many names but I hope they can be picked out of the photos.
The a la Carte restaurants have to be booked the day before you want to go and can be difficult to get the time you want if you wait too long. The Teppanyaki restaurant provides great food, big fun, and a chance to make some new friends. El Gaucho steakhouse gave an abundance of food, however if you want an actual steak you will have to pay extra, thanks to the cost of importing beef. Again, the staff at both places were wonderful!
There are a number of pools, but the main one next to the beach has not only a swim-up bar, but afternoon activities ranging from water aerobics to dance lessons. Always fun with the "Animation" staff. Lots of smiles and energy!
The beach is where you realize that you really are in PARADISE! The beautiful clear water and white sands, the glow of the sunrise over the ocean, and the calming effects of watching and listening to the waves rolling in to shore. Sitting among the coconut palms while sipping the beverage of choice is a rough way to pass the time but someone has to do it. ;o)
Every evening there is entertainment near the main lobby with music, dancing, and a couple of singers that perform. Between sets and after the singers finish, the Animation group takes charge of good times with high energy dancing by their group as well as dancing with guests they can tell want to dance but are hesitant to get out on the floor. The also have dance contests for the guests of ALL skill levels. I didn't see anyone there that didn't have a good time! Just around the corner is the 24/7 bar and grill which is a sports bar mainly but also has karaoke each night.
The bungalow was spacious and comfortable. The cleaner did an amazing job leaving it spotless every day! My only problem with it was my own fault. I didn't ask for handicap accessible, so I had a couple of steps inside to deal with. The mini-fridge in the room was stocked daily with beer, water, Sprite, and Coca Cola.
Overall, this is the best place that I have EVER stayed. The people are all friendly and fun. All it takes is eye contact, a smile, and a pleasant voice, (whatever the language) and you will have new friends. For better and quicker service, tip the people that do things for you. They remember and word gets around among the employees. But most of all, be friendly. These people are working there to serve all the guests which can number in the thousands. They're not your personal slaves, so don't treat them as such.
I plan to return in December '23, to celebrate! SHOOPIE!!!
Punta Cana in February.
Feb 06, 2023
Very nice resort. Family friendly. The beach is beautiful and very clean. Lots of chairs and free towels. There is a restaurant right on the beach. There are also3 food trucks on the sand. 1 with all just for drinks, 1 Mexican style food, 1 hamburgers and French fries. All 3 stay open from 8-17. Two very large swimming pools. 1 for relaxing, bar included, and 1 with wet bar, loud music, games, dance, etc. Very well kept grounds. Room was very clean with stocked frige. The food was good with several options. Several restaurants in the property with different cuisines. Italian, Indian, Mexican, Seafood. Reservations required. The service was very good. We really enjoyed our stay.
Feedback - great experience
(Sao Paulo, SP)
Feb 05, 2023
Beautiful resort, with delicious food, we had a great time there. The only problem is the staff: always in a bad mood…however, it was a wonderful experience.
Beach is super clean, with good chairs and clean towels were available
Good place for having a relaxed rest
(Ras Al Khaimah, United Arab Emirates)
Feb 05, 2023
It was amazing. Animation was really good.
Especially, some volleyball games were hot with other guys and with animation participating in it.
Restaurants were good though nothing outstanding.
Remember Berni from animation who made some of my days even better.
Great hotel with minor problems but no one is fixing them.
(New York City, New York)
Feb 04, 2023
Hotel is great! Rooms are spacious and well equipped. It is confusing though with beach towels. Why not to have them in each room instead of cards system?! We really enjoyed the set up. There plenty of territory to do evening walks, so many animals! Kids loved peacocks, ducks with babies, Guinea pigs, turtles, flamingos. Food is decent but can be better. It’s unnecessary to put so much oil and sauces on rice and meats. Also if I may make a suggestion: do not over cook meets. Mostly in restaurants. Buffet dinners were perfect. We particularly liked bbq foods, Aubergines, fruits, crepes! And freshly made juices station made my breakfast every morning! As I don’t eat gluten, dairy and sugar.Staff is very sweet. Especially the lady who is doing crepes and Xavier at the beach. We did not like the fact that kids bracelets cannot open the room. What for the kids need them at all then?! Also I was denied to be provided slippers. Really?! You have them why not to spare one on request?! Not very pleasant to hear “No” on such an easy request. Also there is a problem with mosquitoes. How come hotel does not have equipment to get rid of them? They said they sprayed the room but it never worked. Poor kids were bitten so badly. Usually I bring my own stuff to kill the bugs but was out of it and relied on hotel but I was wrong to do so.