TripAdvisor Traveler Rating

We recently stayed at the Grand Bavaro Princess in Punta Cana for a 5-day Platinum stay booked through Booking.com to celebrate my husband’s birthday and our babymoon. Unfortunately our experience with guest services was very disappointing. After a difficult check-in experience, guest services contacted us and offered spa credit as a way to make things right. We were told we could visit the spa and choose massages. We were sent to the spa by guest services, asked to return later for availability, and then were handed a massage menu and told to pick a service. However, at checkout we were unexpectedly charged $130 for the massage even though the spa visit had been offered as a service recovery gesture. When we tried to clarify the misunderstanding, we were told management had already decided we had to pay and we were not allowed to speak with a manager directly. As a pregnant guest simply trying to celebrate my husband’s birthday, this situation was extremely upsetting. We booked the Platinum experience expecting elevated service and clear communication. I have since contacted Booking.com and the Princess Hotels corporate guest relations team and hope they will review the situation and resolve the charge appropriately. BELOW message between Guest Service Rep Jorge and myself. Where he confirmed what time I could get my “massage”

Yaniriz and Alexandra were fantastic

The best hotel we ever been! The service perfect, the food amazing and everything so clean! The Italian restaurant el tartuffo 10/10 There is every night party and shows and those are very good experience. Tanayri from animation she is amazing!! Highly recommended!

We just returned home from a week vacation at the Grand Bávaro Princess. Overall the experience was good. No big complaints but also no raving reviews either. We had to book last minute. We were suppose to go to Mexico but with all the cartel stuff we quickly scrambled and found this resort. We stayed in the diamond section, which was closer to the beach. The room was clean and our maid Lindsay came by twice a day with. Clean towels. The room was quite musty so if you are going make sure to bring a candle to light when you are in the room. It helped make the musty ordor not so bad. It was quite quiet in our area. Except for the peacocks in the morning. They didn’t bother me but lots of people where saying they had gotten woken up by them. The room was big, but watch out for the stairs leading up to the bed. They can be and were quite dangerous for lots of people. The four bartenders at the diamond club beach bar were awesome. Mateo, Sugar and I can’t remember the other two names but go get a mini beer shot, they love to mix drinks and have fun. But the best fellow we had wait on us was Deogyacia in the Buffet in the diamond section. He was great. He went above and beyond.. he was always singing and helped one of our party with a stomach issue even going so far as to go to the drugstore and get medication for us. Thanks Deogyacia.

This hotel complex was huge. Over 1290 rooms! The grounds were well looked after, we enjoyed walking through the mangroves and feeding the turtles, peacocks and ducks. Our “bungalow” room was large and spacious, very clean, quiet and bed very comfortable. This resort was just too big for our liking. Got lost several times trying to find our rooms because they all looked alike. Unfortunately between my husband and I, we both picked up a gastrointestinal virus on the 3rd day and missed several days trying to recouperate. Also, Although the resort offered many activities, it was rather frustrating trying to locate them as many of the staff didn’t appear to know locations, etc. The beach was outstanding however, quite a challenge to find available beach chairs by the pool and on the beach if one arrived after 8 a.m. unfortunately getting sick and missing out on the enjoyment of being in Punta Cana put a damper on our holiday. If you don’t mind staying in a large resort then this one would be fine.