Overview
Located on Riviera Maya’s finest beach, the AAA Four-Diamond Barceló Maya Palace is an all-suite, 24-hour, all-inclusive resort perfect for families and couples alike. The resort features six restaurants, five bars, three pools, a water park, and more. Guests also enjoy full access to Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial, and Barceló Maya Tropical. Premium Level accommodations feature the best location guaranteed at the Resort, unlimited access to specialty restaurants (upon availability) and much more. Live up to more at Barceló Maya Palace.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
756
Inclusions
- Daily activities
- Round-trip airport transfers
- Barcy kids club
- Entrance to nightclub
- Gratuities
- Exchange privileges: Stay at 1 and play at 5, guests also have access to the pools, beach area, restaurants and bars at Barceló Maya Beach Resort, Barceló Maya Caribe, Barceló Maya Tropical Resort and Barceló Maya Colonial
- Nightly entertainment
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Seating area
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Pool view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Seating area
- 24 hour room service
- Terrace
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Premium Level Amenities:
· Private check-in/check-out
· Early check-in and late check-out (subject to availability)
· Concierge service
· Upgraded room amenities
· VIP mini-bar
· International bar available at the Premium Level Lounge
· Unlimited à la carte restaurants (upon availability)
· Bottle of sparkling wine & welcome amenities in room upon arrival
· Free internet access in business centre
· Access to VIP area in the disco
· 20% off spa and beauty salon
· Pool towels in room
- 1 king bed, or 2 double beds
- Ocean view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Seating area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Premium Level Amenities:
· Private check-in/check-out
· Early check-in and late check-out (subject to availability)
· Concierge service
· Upgraded room amenities
· VIP mini-bar
· International bar available at the Premium Level Lounge
· Unlimited à la carte restaurants (upon availability)
· Bottle of sparkling wine & welcome amenities in room upon arrival
· Free internet access in business centre
· Access to VIP area in the disco
· 20% off spa and beauty salon
· Pool towels in room
- 1 king bed, 2 single beds, and 1 sofa bed
- Garden view
- No more than 5 guests in the room
- 1 king bed, 2 single beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Premium Level Amenities:
· Private check-in/check-out
· Early check-in and late check-out (subject to availability)
· Concierge service
· Upgraded room amenities
· VIP mini-bar
· International bar available at the Premium Level Lounge
· Unlimited à la carte restaurants (upon availability)
· Bottle of sparkling wine & welcome amenities in room upon arrival
· Free internet access in business centre
· Access to VIP area in the disco
· 20% off spa and beauty salon
· Pool towels in room
Amenities
Aerial view
Lobby Bar
Pool
Pool
La Hacienda Restaurant
Terraza Restaurant
Mirador Restaurant
Restaurant
Weddings
Location
Reviews
TripAdvisor Traveler Rating
Awesome Resort within Barcelo Complex
Mark P (North Bay, Canada) on Feb 20, 2026
Grounds: 5/5 – Impeccable (walkways, grass areas, tree maintenance etc.) Have the ability to walk around paths across all resorts which are all contained within a gated style community. Room: 4/5 – Clean upon arrival and cleaned during the week. Large room with no issues with the A/C. Beach: 5/5 – A mixture in front of the Palace of sand and rocky area, amazing blue colour. From ocean edge to break-wall area was raked daily through all the chairs. As resorts all in a group, was the option to walk to an area of all sand. No beach sellers was a huge positive. Pools: 5/5 – Clean and lots of size. Snorkeling: 5/5 – For snorkelling amateurs like ourselves it was amazing. We saw sea turtles 5 out of 6 days we went into the ocean. One sting ray and a variety of fish. Often saw boat excursions come to edge of buoys and “paid” snorkel groups jumped out (they did stay outside the buoys) Wildlife: We saw a couple spider monkeys a few times, brocket deer, iguana and coati. A La Carte: 5/5 A La carte that we went to were the Capri, Brasserie, Tokyo, Caribe, and Lindo. All had great ambience and food was amazing. My favourite was the Brasserie with beef wellington and crème brulee. Buffet: La Hacienda 3/5, Mirador 4/5. Even thou both buffets open up into one another we found a substantial difference between the two. La Hacienda had more mixed/blended dishes, so we tended to stick to the Mirador with individual food choice. Food overall was ok. Entertainment: We went to four shows during the week. 1) Mexican Fiesta – 4/5 with traditional music and attire. 2) Magic show – 0/5 Worst ever, seemed more like a cheap strip show without stripping, more provocative dancing with poor magic when kids were present, we left after 10 minutes as it was awful. 3) IL DIVO -5/5 our highlight show with 3 Tenors singing. By no means do we listen to this opera style music and we loved this show, so disappointing that there was only about 50 people watching. 4) Michael Jackson 3/5 was ok, not amazing, could improve by just getting rid of the MJ character and make a tribute to music and dancing. Choreography was pretty good with this one. Resort maybe needs a digital billboard in buffet area entrance to highlight the night shows as overall was poor attendance. Bars: 5/5 – no issues with drinks. The odd ignorant person would avoid the line everyone was standing in to walk up to cut the line. Sun Chairs/Loungers: 0/5 (both beach and pool) – Probably one of the worst for availability in 5 years we’ve been travelling to Mexico. The biggest downside of our trip. The towel/chair game is very alive and flourishing here. If you’re not an early bird, leaving towels before your 8am breakfast = good luck. By 10am about 1/3 of the chairs are taken by a person, the remainder is towel/chaired. Even saw a few people single towel 2 chairs on beach and then the pool, tying up 4 chairs for 2 people. It’s sad that entitled, greedy people do this and not think about others wanting to enjoy their vacation. Resort needs to hire “lounge chair security” and anyone walking away from the area – towels pulled and a $20 US fee per towel for a replacement at booth. Coral Grill: 0/5 Worst beach grill experience as again compared to previous trips. Previous resorts offered: wings, chicken nuggets, fries and then BBQ hot dogs and hamburgers with the ambiance of BBQ in the air. Instead, this was another breakfast buffet type thing, mixed/blended dishes. Staff: 10/5 Yes, that correct, the staff was amazing with every aspect and encounter. We tipped all the time. Thank you!
Excellent snorkelling
pepelapew44 (Prince Albert, Canada) on Feb 19, 2026
We stayed at the Palace Feb 11-18 and had a great family holiday with 2 adults and 3 kids aged 18, 17 and 15. Beautiful hot weather so feel fortunate this added to our great experience. Snorkeling was amazing, we experienced excellent service everywhere, decent drinks, French restaurant was amazing service and good food so we ate there twice. Overall family favourite was Tokyo. Rodizio was okay but very loud and felt really rushed. Italian was okay but seemed too bland. Breakfast buffet very good with plentiful food. The Coral Grill was great for a quick lunch or snack. Resort is massive but easy to navigate through them all. We got à la cartes every night. All were at 9pm except Rodizio and French (one at 6 and one at 9). We actually enjoyed the 9pm seating as it was quiet. However you miss the shows which is a downside. The chair saving our last 3 days was ridiculous. We got up at 7:30 and couldn't find a chair around the main Palace pool except down by the kids area that is very loud. Great if you have young kids though but I preferred being across from the swimup bar where the adult action is. I'm not 100% sure we will return because I really hated the chair saving when people don't come out for hours. I also prefer resorts where you can go to a la cartes when you want (like Dreams), not having to book one everyday. There is plenty to do both day and night. Later evening you need to head to Maya Mall where Strikers has the action or to Jaguar disco. Shows were decent but we only saw 3, Michael Jackson, the Magic show and the Circus one. The turkey at the circus show was absolutely hilarious with the crowd engaging and laughing. Overall we had an excellent holiday and the resort is beautiful. Nothing to do with the Barcelo but some additional information. We took private transport from airport to resort with Happy Shuttle which was excellent. The airport itself is horrid. We waited an hour for luggage at 9pm at night. Home day - we check in on the computer seamlessly and only needed to drop off bags. We waited almost 2 hours in a the WestJet lineup that included checking service with only 2 people working for the first hour. This really really needs improvement.
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