Overview
The JOIA Paraiso by Iberostar is the ultimate adults-only luxury resort with the Iberostar Grand Collection. Oceanfront resort offers exceptional service and impeccable attention to detail. You also receive exchange privileges with the other hotels in the Iberostar Playa Paraíso Golf & Spa Complex with access to 19 restaurants & 19 bars!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Maximum 2 adults
- Bathroom with tub and shower
- Concierge service
- Jetted tub
- Pillow menu
- Balcony/patio
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed
- Pool view
- 1 king bed
- Pool view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Concierge service
- Jetted tub
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 2 double beds, or 1 king bed
- Ocean view
- 2 double beds, or 1 king bed
- Ocean view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Butler service
- Concierge service
- Jetted tub
- Personalized mini-bar menu
- Pillow menu
- Espresso machine
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Upper Grand Suites:
· Personalized pre-arrival contact to learn the guest’s preferences*
· Online check-in*
· Room selection through “My Room Online”
· Personalized welcome
· Special welcome drink
· Refreshing towel upon arrival
· Private check-in with a Hotel & Room orientation made by the butler
· Resort credits
· Customized Minibar
· Bottle of local wine/liquor
· 25% of discount on Star Prestige
· Butler courtesy call during stay
· 24 hour Guest Service
· Exclusive Grand Experience Team with butler service
· 24 hour Bellman service
· 24 hour Valet parking service
· Pool Grand Experience Team service
· Ironing service
· Resort guided tour by appointment (Butler)
· Butler courtesy call, day before checkout
· Butler support for any guest needs
· Personalized farewell of guests
· Baggage claim by bellman in room
· Complimentary late check out* *Subject to availability.
- 1 king bed, or 2 double beds
- Ocean view
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 2 adults
- Bathroom with tub and shower
- Butler service
- Concierge service
- Jetted tub
- Personalized mini-bar menu
- Pillow menu
- Espresso machine
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Upper Grand Suites:
· Personalized pre-arrival contact to learn the guest’s preferences*
· Online check-in*
· Room selection through “My Room Online”
· Personalized welcome
· Special welcome drink
· Refreshing towel upon arrival
· Private check-in with a Hotel & Room orientation made by the butler
· Resort credits
· Customized Minibar
· Bottle of local wine/liquor
· 25% of discount on Star Prestige
· Butler courtesy call during stay
· 24 hour Guest Service
· Exclusive Grand Experience Team with butler service
· 24 hour Bellman service
· 24 hour Valet parking service
· Pool Grand Experience Team service
· Ironing service
· Resort guided tour by appointment (Butler)
· Butler courtesy call, day before checkout
· Butler support for any guest needs
· Personalized farewell of guests
· Baggage claim by bellman in room
· Complimentary late check out* *Subject to availability.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Pillow menu
- Private Pool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
Amenities
Beach
Main Pool
Pool
Pool
Pool at night
Fitness Centre
L'Atelier
Toni's
Botanical Gardens
Aerial
Location
Reviews
TripAdvisor Traveler Rating
Fun experience
Allegra T on Dec 31, 2025
Making Bracelets with Mala from the entertainment team was a very fun activity and she was so friendly! She made my day by being so happy :)
Wonderful visit
Culture64270900824 on Dec 29, 2025
12/11-18. Resort was 97% full. Specialty restaurants had wait list at 7p 80 min actual time. Gourmet had 7 couples waiting at open. The staff from bell hops,front desk, housekeeping, host, waiters & of course bartenders make for enjoyable visit. Entertainment crew keeping energy up throughout day & evening. Extra thanks to concierge Michell answering whole lot of questions, and her fellow concierge. Thanks for hustle by food service doing their best with difficult guest. Thanks to booking rep Yerani for her help.
Vacation Offers
-
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