Overview
The JOIA Paraiso by Iberostar is the ultimate adults-only luxury resort with the Iberostar Grand Collection. Oceanfront resort offers exceptional service and impeccable attention to detail. You also receive exchange privileges with the other hotels in the Iberostar Playa Paraíso Golf & Spa Complex with access to 19 restaurants & 19 bars!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Maximum 2 adults
- Bathroom with tub and shower
- Concierge service
- Jetted tub
- Pillow menu
- Balcony/patio
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed
- Pool view
- 1 king bed
- Pool view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Concierge service
- Jetted tub
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 2 double beds, or 1 king bed
- Ocean view
- 2 double beds, or 1 king bed
- Ocean view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Butler service
- Concierge service
- Jetted tub
- Personalized mini-bar menu
- Pillow menu
- Espresso machine
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Upper Grand Suites:
· Personalized pre-arrival contact to learn the guest’s preferences*
· Online check-in*
· Room selection through “My Room Online”
· Personalized welcome
· Special welcome drink
· Refreshing towel upon arrival
· Private check-in with a Hotel & Room orientation made by the butler
· Resort credits
· Customized Minibar
· Bottle of local wine/liquor
· 25% of discount on Star Prestige
· Butler courtesy call during stay
· 24 hour Guest Service
· Exclusive Grand Experience Team with butler service
· 24 hour Bellman service
· 24 hour Valet parking service
· Pool Grand Experience Team service
· Ironing service
· Resort guided tour by appointment (Butler)
· Butler courtesy call, day before checkout
· Butler support for any guest needs
· Personalized farewell of guests
· Baggage claim by bellman in room
· Complimentary late check out* *Subject to availability.
- 1 king bed, or 2 double beds
- Ocean view
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 2 adults
- Bathroom with tub and shower
- Butler service
- Concierge service
- Jetted tub
- Personalized mini-bar menu
- Pillow menu
- Espresso machine
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Upper Grand Suites:
· Personalized pre-arrival contact to learn the guest’s preferences*
· Online check-in*
· Room selection through “My Room Online”
· Personalized welcome
· Special welcome drink
· Refreshing towel upon arrival
· Private check-in with a Hotel & Room orientation made by the butler
· Resort credits
· Customized Minibar
· Bottle of local wine/liquor
· 25% of discount on Star Prestige
· Butler courtesy call during stay
· 24 hour Guest Service
· Exclusive Grand Experience Team with butler service
· 24 hour Bellman service
· 24 hour Valet parking service
· Pool Grand Experience Team service
· Ironing service
· Resort guided tour by appointment (Butler)
· Butler courtesy call, day before checkout
· Butler support for any guest needs
· Personalized farewell of guests
· Baggage claim by bellman in room
· Complimentary late check out* *Subject to availability.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Pillow menu
- Private Pool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
Amenities
Beach
Main Pool
Pool
Pool
Pool at night
Fitness Centre
L'Atelier
Toni's
Botanical Gardens
Aerial
Location
Reviews
TripAdvisor Traveler Rating
Disappointed at check-in and no offer of compensation!
Patricia H (Saint John, Canada) on May 11, 2025
Our week would have been a 5 but we were very disappointed on day 1 and this affected our whole experience. We are 2 friends travelling and celebrating my friend’s recovery from cancer- very special week for us in many ways. We booked an ocean front room with two double beds. We were given one with a king size bed. Victor, the manager said he could not remedy the situation until Wednesday - half way through our precious week. This change was only offered after we pressed the issue and asked to speak to the manager. We are not picky or demanding customers but felt this mistake was serious and asked for compensation of some sort given that we’d paid top dollar for our suite and were not getting what we paid for. When we were finally moved on Wednesday the suite was in the building further down the beach where all the seaweed is raked - no one swims there - it was a clear downgrade. The AC in the room did not work properly - several requests to have it adjusted resulted in no change. Viktor, the manager, took no responsibility for our disappointment, offered no compensation of any kind and actually told us that we were moved to a “better” room. This was not the case. The wait staff, the beach staff and the room cleaning staff are the best asset this hotel has. They work very hard and are fiend,y and helpful. Jack, the yoga instructor, is a fabulous yoga teacher and added a lot to our stay.
Overall disappointing
Caitlin T on May 10, 2025
Based on reviews I had very high expectations coming in, and full disclosure - that may be a part of the issue. I’ll break down my review individually; Food: 2/10. I left this resort so hungry and ready for a good meal. I get everyone has different salt preferences but if you don’t season your food, provide me salt. Every restaurant was disappointing. Every day was the same options at the buffet. A wide selection but all mediocre. The only notable thing I ate was the bone marrow at the Mexican restaurant. It was very good. What I can’t speak to is the desserts or sweet offerings, because of my required diet (medically). I’ll also say the Japanese restaurant was decent, which in the grand scheme of things - is a high mark. Outdoor activities: 2/10. Almost the same activities everyday. Bingo, throw a ball through some large object, etc etc. Why can’t pool volleyball before then 30-45 mins? It’s vacation. We’re not toddlers, we don’t need constant structure. The options to be active were not great. The days we were there it was red flag everyday so no water activities. Not their fault on that, but still disappointing. Drinks: 8/10. Extensive available high end offerings. Mixing was hit or miss, but the craft bar was excellent. Consistently. Events/shows: 2/10. Some were literally insufferable. The fire show had LED glow sticks and less fire. It was just underwhelming. The musical was so bad we left. I’ve been to WAY better shows at much cheaper resorts. The other lobby “entertainment” offerings were also rough. Who’s sitting and sipping a drink while listening to a trumpet? Flutes, lame but still ok. Golf: probably good and presumably drawing a large number of people based on what we saw. Social side: 2/10. We are in our late 30’s and early 40’s. Generally we make a friend or two on vacation but the overwhelming numbers were people much older than us, or in groups - so socializing together. If you want to drink at the pool bar with friends (who came with you) all day, then this is probably a decent resort choice for you. Room/grounds: 8/10. Room was clean, view was good, services were good. Always seeing people cleaning, pruning, the grounds are meticulously maintained. Spa: 1/10. Honestly, depends on who you get, always but my massage was effectively a beat down. Despite repeated asks to reduce pressure, she never asked about pressure but after my complaint, never adjusted to my requests. The spa pool was pretty though. I can say definitively I will not be back. For a “premier”, “luxury” line - it just didn’t meet my expectations. I frankly feel like 3 stars is being generous.
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