TripAdvisor Traveler Rating

We wanted to try this hotel for years. It was worth the wait. The naturalist setting was very enjoyable and relaxing. The wild life was also enjoyable.but we never saw Kevin. Right from Check in we had smiles on our faces Alfredo was geat.Jorge looked after us in the Buffet. Rafael in Italian Jesus at uxmal and Gamma seemed to be everywhere. I belive it was Ivan in Tuscan lobby that answered most of our questions an got the world series for us .Oz Barba was awesome and he took requests if you like classic rock he is a must see. THE BEACH IS ONE OF THE BEST to our surprise. We will go back.

Iberostar Waves Tucan resort is a terrible resort. The food was terrible, I broke out in rash from their undercooked eggs. The entertainment at night wasn't much better. One night we witnessed BINGO. The person won a t-shirt stating "Winner" on it. The staff are not prepared to guests basic needs. We spent over $2k and what a waste of money. I wouldn't recommend anyone going there.

First, a quick back story… Originally my wife and I, along with some friends were booked to go to Jamaica this week. However, Hurricane Melissa forced us to change plans about a week and a half before our scheduled departure. After checking out reviews on Trip Advisor and watching a bunch of YouTube videos, we quickly made the change to the Iberostar Waves Quetzal in beautiful Playa del Carmen! All I can say is that we were not disappointed in the least! This resort has exceeded my expectations in just about every category! The property is outstanding with its flora and fauna and wildlife, and it is very well maintained. The rooms and other buildings, while yes, a little “dated”, from what I could see are kept in fairly good repair. I understand that the resort is scheduled to be closed after the high season for major renovations! The staff have all been extremely friendly and helpful, right from the people at the check in to the ladies cleaning the rooms! The food quality has been very good and I have had nothing but positive experiences at all the restaurants. And as for the entertainment, while not all of it being my cup of tea, you can still see the effort that the entertainment team put into every show and activities. Another aspect that I have been happy to see, is how Iberostar has instituted an intensive eco-friendly policy for their resorts. In this day and age of profits over “doing the right thing”, it was impressive to see their efforts to reduce their impact on the environment. I hope this is a chain wide policy. To summarize, my wife and I have been over the top pleased with our experience here and have no problems giving it our highest recommendation!

Excellent service & facilities, lots of wildlife, very clean, safe, and inviting! Would absolutely visit here again. Only thing I would improve is more power outlets in the room. Staff were all amazing, friendly and helpful; special shout out to Julia (restaurant hostess) she went over and above the call of duty to help our blind family member in the dining/buffet areas every time we visited during our stay.

We just returned from a week-long vacation. The room was wonderful, the food was good, the beach was beautiful, the ocean was crystal clear with fish, and the staff did everything possible for us. We didn't see a single mosquito. We had a great rest.