TripAdvisor Traveler Rating

Not as LGBT+ positive as expected. Security not up to snuff with Sexually misconduct/assault and inappropriate touching. I am a woman of a certain age, I was travelling with a group celebrating a milestone birthday. I was sexually assaulted (touched) by a woman as her friends looked on. At the ADULT Pool. She was part of a wedding group. They were collected in the seats in front of the swim up bar. My Birthday Group were in the back area. You had to go thought them to get to the bar. I was coming back from the bar when I felt a hard push in my backside. I turned around to see what was happening and a gal (and her friends) was standing there laughing. By the time I turned around, I felt a second push jam into my front thigh. I asked what was happening...she gestured with her eyes to look down. I was so shocked when I looked under the water to see that she had her hand around the end of a large dildo in her hand. I could see that it was black and that the back end of it was in her bathing suit. I was shocked and embarrassed and did not want them to see me react so I made a quip about her having a problem and needing to see a doctor. I shut the situation down as fast as i could and rushed back to my friends. BUT, when I looked back, I saw that my friend had come into the middle of the group when she too was headed back from the bar. I called out to her because she was an older Trans woman and i was worried because She was more vulnerable than me (hard of hearing and slow to understand what was happening). She did not hear me, so I called louder. They were laughing at her so I went back to get her. She was very upset. She then told me that they were asking if she wanted the d**k. I grabbed her arm and led her away. I went back to my friends, told them the story and listened to hers. It was THEN that I went up the stairs from the pool to the lifeguard to report and request assistance. I told him the situation. He said he could not do anything. I asked him to help me find someone who could! I was very upset and shaky. He said he would try. I waited. FINALLY 20ish minutes later 2 'security' came. A lady and a man. I explained what happened. They told me to join my friends again back in the pool and that they would deal with it. As I headed back I saw them call out to the group. A woman and a man went up the stairs to speak w security. They told security that the guests were only joking and that they took things too far ( I learned). This seemed to work for the security as an explanation. I went back up again to check on what was happening. They apologized to me and said they went too far. I repeated how upsetting the ordeal was for both of us. The guy replied that I seemed to not be so upset at the time. I replied that I did not want a fight with a large group, and choose to ask for assistance rather than escalate to create a scene for the innocent bystanders. The actual woman who assaulted me NEVER did apologize. Security said that that was the end of it. The security did not seem to care about MY "issue" (being assaulted) or my friend's insults. The lady security DID however, tell them that it was not OK as there 'MIGHT BE CHILDREN' AROUND'. They: 1. did not remove the group 2. did not confiscate the dildo 3. did not remove the 'offender' 4. did not even relocate them to another area so we could access the bar area without walking between their group. It was as if nothing ever happened. I returned to the pool. Mean time they continued to laugh and point and make jokes AFTER security left. We all remained uncomfortable until they left in an hour or so. It was not acknowledged by SECURITY that this was UNACCEPTABLE for ME! A 60 year old woman celebrating her birthday with family and friends. I was very shaken. I spoke with other staff next day and they were not even aware that there was a situation on Wednesday. It was staff that suggested I write this in hopes that Iberostar might find out and implement/address their policies and procedures. (I posted photos of the phallic device being passed around by the group and their vulgar behavior, however, it was not allowed as per Tripadvisor's policies. I would be happy to share with interested parties if possible)

We were disappointed by the hotel, the food, and the beach. The room was okay, but lacked adequate outlets and had a very musty smell. We requested a king-size bed on the first floor and we were originally given a second floor room with 2 queen beds. They were able to move us to the first floor, but had no rooms with king beds. The food was mediocre with the same choices every day - very little variety. I contracted food poisoning on the 4th day and talked to others at the resort who had the same experience after eating from the salad bar. At check-in, we were told that we needed to meet with someone to discuss our stay and upcoming changes to the property. They invited us to a breakfast the following morning and offered extra perks. When we arrived at the "breakfast" we realized that before breakfast we were expected to sit through a sales pitch to purchase a time-share. During our entire 8-day stay, the seaweed was so thick that we were unable to swim in the ocean. The hotel has no control over nature, but it was still disappointing to not be able to go in the water at the beach.

Always amazing time in Iberostar Quetzal,the staff is amazing,specially the concierge George del Vale a fantastic,very helpful and friendly person that we love to see ?? Amazing atmosphere when George is working ! We will be back definitely next year again ??

This is not a 5 star resort Rooms smell of damp beds are damp and rooms are dark so you need the light on all the time The only way to get a decent room is to pay for one that’s been refurbished and has no damp The food is average and not worthy of its 5 star rating However the staff are all lovely and work hard in this tired dated hotel Love Holidays needs to review this hotel Will not return or recommend

First I will start with the negatives. The main reason I picked this resort was because it looked like there would be lots of spider and howler monkeys. I was heartbroken to find the howler monkeys in cages on the roofs as they are being moved somewhere else, so while you could hear them sometimes, you could not see them. We did see a couple of spider monkeys the first day, one very close up, so thank goodness for that or I would have been very upset as we never saw any after that. So if you are coming for monkeys, you might be disappointed. My partner did get sick from something he ate one night, fortunately he was ok by the next day. Please if you are coming with children teach them how to use the buffet, I can’t count the number of times I saw kids pick up food with their fingers and then change their minds and put it back. No wonder people get sick. Gross. While I appreciate trying to conserve energy by having the lights turn off automatically when you leave the room, if someone leaves while the other person is in the bathroom, the one in the bathroom is left in the pitch dark. A bit of a problem. I was a bit worried that with the upcoming renovation they would not care anymore, but that was not the case at all. The hotel and room were better than I expected, beach was wonderful, pool was great, food was great, always lots of choice at the buffet, all the staff was very friendly and always smiled, it never felt like they were being fake. They were cleaning all the time, everything was always very clean including the beach/pool washrooms. All the animals were wonderful and a joy to see. Bed was huge and comfy. Room fridge always stocked and room cleaned everyday. This was one of our favourites trips, we loved it, did not want to leave, could have happily stayed another week. We would definitely return to this hotel.