Overview
Step inside Dreams® Jade Resort & Spa, a fresh destination where sophistication meets pure beauty. Amazing suites feature ocean views including whirlpools, along with impressive amenities and exhilarating pursuits, alongside the sparkling sea with the world's second largest coral reef. A wondrous place where play and party are just steps from peace and quiet.
Guests 18 years and older are offered complimentary greens fees at nearby championship golf courses. Guests can enjoy one complimentary round per person, per day when staying through December 31, 2020. There is an additional charge for Premium Tee times and golf carts are mandatory and are not included. Other terms and conditions may apply, please contact the hotel Concierge for more details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Theme parties and entertainment
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoke-free
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Partial ocean view or ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view or ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoke-free
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 2 double beds
- Garden view
- No more than 7 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 7 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Smoke-free
- The family suite includes 2 interconnecting junior suites tropical view rooms.
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Partical ocean view or ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partical ocean view or ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoke-free
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Preferred Club amenities include:
- Personalized check-in and check-out with concierge service
- Daily à la carte breakfast at Mercure
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Preferred Club amenities include:
- Personalized check-in and check-out with concierge service
- Daily à la carte breakfast at Mercure
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Units are individually decorated and may vary by unit
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Lobby
Pool
Capers
Capers
Carnival
Castaways
CinCin
Coco Cafe
Mecure
Spice
Tamarindo
Barefoot Grill
Wine Cellar
Moments
Scores
Splash Bar
The Mix
The Reef
Time Out
Core Zone
Core Zone
Fitness centre
Spa
Spa
Spa
Wedding
Theatre
Location
Reviews
TripAdvisor Traveler Rating
Good time
XamatTomax (Fort Wayne, Indiana) on Dec 13, 2025
We had a pleasant, but short stay. It was only 5 days and we could’ve stayed another 5 days. The resort is nicely spread out, but still easily navigable. Most of your time will be spent either in the water or at the restaurants. Theirs a kids pool for families/small children. The infinity and Preferred Club pools are nice and relaxing. Some of the restaurants to choose from are the Asian, Mexican, Italian, Hibachi, and buffet. All were great and the service was wonderful. The staff throughout the entire resort were great. Everyone would smile and say hola. Our room was nice. Comfortable bed and plenty of space. Now, for some personal recognition. Martin Lara was our front desk check-in. He was great. The check-in process went smoothly and all our questions were answered. A perfect start to our vacation. Victor, the Hibachi restaurant manager, checked us in for our dinner. Just watching him in action, you could tell he knows what he’s doing and showed real leadership skills. When things were busy, he would help out the staff with any ancillary tasks. Such teamwork was noticeable with the entire resort staff. Miguel was our Hibachi chef at the Spice Restaurant. We loved our dinner and show. Miguel knew what he was doing. Chopping and dicing, catching knife blades with his bare hands, all while entertaining and making jokes. The whole table was laughing and clapping. Edwin was our waiter Carnival International Cafe. He was friendly, funny and personable. He made a dog out of a balloon animal for my 3 year old son. His face lit up when he saw it. Although, I’m sure the staff was very busy working hard, this small gesture meant a lot to us. It shows these employees care. Guillermo was our waiter at the Italian restaurant. He made us feel right at home. We appreciated his menu suggestions. Our evening dining at the Mexican restaurant, we had Ricardo as our waiter. We had some questions about a few of the entrees/appetizers, and he explained them perfectly. Isabel was the lady in charge of the omelet station. She was quick and on top of things. I loved getting a few omelets each morning. Francisco was our favorite bartender. We didn’t even mind walking back to the lobby just to get our drinks from him. The evening we dined at SPICE, we had Cristian as our server. He was friendly and personable. This is definitely a resort my family and I would return to. We hope to book another stay in the near future.
MOST AMAZING STAFF!!!
Jordan K on Dec 13, 2025
This place is absolutely gorgeous but, most importantly, the STAFF!! We had so much fun courtesy of the amazing wait staff. Particularly important to us were abdias at the preferred pool bar and Ethan in the lobby bar. Both of them were so sweet and greeted us with a huge smile each and every time, from day one. They made us feel so vip, it was hard not to believe it! Thank you all so much for such a wonderful stay!
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