Sandals Grande Antigua Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

10683 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Pissed Off American Veteran

Lindsay H on May 19, 2024

I arrived by myself due to my guest having a family medical emergency. It is an adult only resort, not COUPLES ONLY like they keep saying to me. They kicked me onto the streets with nowhere to go. After I already paid for an entire week stay. Refused to give me a refund even though I have paid insurance on my trip. Told me I had to make other arrangements. They embarrassed me in front of hundreds of guests in their lobby for hours. Not a single American came up to speak to me to make sure I was alright which hurt the most. These people are rude and do not care about Americans. They also give a discount to Veteran's then turn around and treat us like crap. Now I'm having to fend for myself in Antigua for the week. Scraping by for food to survive and barely had enough money to pay for yet another hotel. This is absolutely absurd. They refuse to let me speak with anyone and just keep telling me to call the 800 number or email them. Totally unacceptable. I am also a Coral member and have another trip booked. This trip will be canceled ASAP! I will never stay at another Sandals after this. Niko the manager at Sandals Antigua you Sir, well Bless Your Heart!

TripAdvisor users rated this property 1 out of 5

Hotel beach beaitiful food some good. The problem many workers & staff were rude arrogant not helpful lazy & nasty

kdsienk512 (Barnegat, New Jersey) on May 18, 2024

Ground beach room Beautiful food was okay staff & most employees were rude arrogant & lazy bad attitudes & not willing to help All my travels we r married 51 yrs NEVER experienced staff & employees so lazy and rude Sandals Antigua ????????????skip ????????????????

TripAdvisor users rated this property 5 out of 5

Great staff!

KeithLlwylln (SeaTac, Washington) on May 18, 2024

Kudos to General manager David Latchimy and his excellent staff at Sandals Grande Antigua. I have stayed at six other Sandals properties and so far, Sandals Grande Antigua is my favorite. Key to our enjoyment was the consistently outstanding staff. The first person who we met was the new spa manager Kim. (Also, Miss St. Lucia 1998, by the way) Kim met us in the workout room when we needed help there because the fitness instructor was off that day. She learned that it was my birthday, so she quickly returned with her staff to sing me a happy birthday song. Kim is tremendously friendly and is eager to please. Also from the spa was Threcia. Threcia met us in the gym for an impromptu dance class. Like Kim, Threcia is very friendly and eager to please. Meeting fitness instructor Desmone him at the gym was an opportunity for a dance lesson. Later on, Desmond noticed that my wife had left her airpods on the floor in the gym, so he located us at the Mediterranean pool, so airpods and owner were happily reunited. Thanks Desmond. Morika, who tends bar at the Mediterranean pool went the extra mile when she remembered my wife's favorite drink (soda water, no ice). Then when I left my sunglasses at the bar, Morika took the time to locate me and return my lost sunglasses. Thanks Morika! The waterfront crew was also outstanding. At some of the Sandals properties that we have visited, we have found that the waterfront crews can have attitudes. And we have encountered sexism, where those crews have questioned my wife's ability to sail a boat. (But have not questioned my abilities, nor that of other male guests.) This was not a problem at Sandals Grande Antigua. They were all very helpful, and no one implied that my wife was incompetent just because she's a woman. Thank you. Shout out to Simron, John, and Jael for their helpfulness, expertise, and energy. Last up is Lawrence at Bayside Restaurant. Always friendly. Always helpful. I'm sorry that I haven't mentioned every employee who was helpful. I was just too darn lazy to learn more names than those just mentioned. They're all great. Good job Latchimy & Company!

TripAdvisor users rated this property 5 out of 5

A fantastic holiday

pamh476 (Birmingham, United Kingdom) on May 18, 2024

What a lovely friendly resort this is, you can choose to be in the hustle and bustle of activities or to be in quieter area/pool. Nothing is too much trouble for the friendly staff, Joy and Romona on the small pool bar were amazing, they were friendly and fun to be around, Joy would make her special cocktails every day and they never failed to please. Shavon the butler was always very pleasant and polite when ever we saw him and nothing was too much trouble for him. These staff are an absolute credit to you and all go above and beyond with the service they offer. They food was great quality and plenty to choose from and the bars were very well stocked. The resort was kept very clean and to a high standard. The beach was stunning and clean.

TripAdvisor users rated this property 1 out of 5

Disappointed

Kimberly M on May 18, 2024

Extremely disappointed in the staff and quality of service, we are only 2 days in of our vacation, first visit to this Sandals resort in Antigua and we will never return. We have stayed at other Sandals resorts and have never experienced this unprofessional type of behavior and discrimination. I will be sending an email to the corporate office!!

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