The staff was not attentive and the description of what was offered did meet expectations or was a flat out lie. Paid several hundred more a night for club level and got us really nothing additional. Refill of alcohol when they got around to it, and once a day. Drunken Duck is awful and you’re guaranteed indigestion….just that if lucky. Mario’s and ok corral were good, Bella Napoli ok, the rest horrible. Staff, some are great, others are rude. The beach is gorgeous, but overrun with vendors. Tony is trustworthy and a go to for excursions. I would not recommend for LGBT travelers as some staff and the older demographic here made us feel uncomfortable. We under no circumstances do any affection in public, but two guys at a couples only resort, do the math. They insist on having a party at the pool most nights where the music is intolerable if you’re staying in the med building. Called, they did nothing. Much better, quieter resorts on the island which we saw on a boat tour. The spa staff is wonderful and provide a great experience. Unfortunate that doesn’t compensate for the lack of value elsewhere.
Employees were not pleasant
Jul 02, 2022
Our room wasn’t ready for at least two hours after arrival. Staff were not friendly at all. Chairs around the pool were reserved everyday for only the guest that had butler service. You have to get to the pool at the crack of dawn to get a chair.
Jul 01, 2022
Beautiful resort. It has a public beach, so lots of people selling you stuff and trying to book you on trips and things. Food was good, but not great. We did book with Antigua Tony for a day trip, that was awesome! Staff wasn’t the greatest onsite, but overall it was nice.
Jun 30, 2022
You 100% DO NOT WANT TO VISIT THIS RESORT -
we walked into a dirty room, the restaurant served my wife spoiled fish, the property has hundreds of stray unvacinated cats all over the property that fight all night nome and don't leave you alone at the restaurants, the pool was extremely foggy and no clorinated enough to enter, I refused to walk into the pool , we went to talk with the mager julian and requested to change resorts and we where told that's not allowed but they would offer a voucher to return to another resort on a different day , that's not what we wanted to hear , So the stuborness in me , went back to the room and called Saint Lucia grand sandales and told them what was going on and suoprissingly the transferred our unused days and we added 3 more days plus played the diffreance to the resort, cost us an additional 7k , I will have to dispute the used stay with my credit card company as we didn't receive what was advertised , the photos are all photo shopped , we will never return to their resort , what of a garbage place , we were so deceived.
Jun 30, 2022
Food was good, service was good, plenty of water activities available, scenery was beautiful and outside activities were good. My biggest complaint was that the drinks were very weak. We would drink Margaritas at the beach all day and had no effect. Not that it's a big deal, but that was my only negative.