I think others are trying to be gracious in their criticism of this property.
Tired doesn't describe the properties condition. Exhausted, worn out, spent is more accurate.
Starting with the lobby furniture and ending with our guest room a good portion of this property is scheduled to be demolitioned and they're not spending a dime on it til then.
The staff lacks motivation and management is more concerned with costs then the guest experience. In all my travels I've never had more "sorry we don't have that" than I have with this property.
There's not a cold bottled water on the property to be had. Ordered a bottle with my lunch at the Barefoot Restaurant and was told I had to go to the front desk and get it. (no joke)
Meals were average at best and that's being kind.
Dinner on the beach was suppose to be a surf and turf. The turf being cooked Pittsburgh. The Lobster was Pittsburgh, the steak was not.
Well drinks in the rooms were undrinkable. I asked for a bottle of Tangery Gin in my room and was told no.
Yet I could go to the bar, order (2) Tangery double gins straight and take it back to the room.???
Outside of wines I didnt see a single sealed bottle of liquor. Every bottle has a pouring spout on it. Even the ones coming out from the back storage room. These are things that make me go hmmm.
The island hustlers are relentless. God bless them, they're just trying to make a living but after a while it becomes to much.
What is 5star is the beach. The water is crystal clear and the view from our room was amazing and no matter how hard they try Sandals can't mess that up.
Bottom line is we paid for a premium room and experience and recieved neither.
25th Wedding Anniversary Vow renewal trip
(New Britain, Connecticut)
Sep 26, 2023
This resort has a beautiful beach. We had a great 25th annv vow renewal ceremony. Everything was thoughtful and taken care of. I would highly recommend spending any kind of special anniversary or to have a wedding here. I’m so glad we spent extra for the Butler service! Nkosi, Shaunte, and Niesha were all so kind, and they went above and beyond to make our trip extra extra special and memorable! Their service is something I will never forget and totally appreciated. We do not usually have the means for this type of vacation and definitely not for a butler upgrade service however, every penny of it was worth it!! Do this at least once in your life. I truly believe they made the vacation five star. We did not plan to get wedding photos but even our photographer Jamar was awesome as well as the wedding video. So we got both - just to have some memories captured. All of the restaurants are great. Especially appreciated the chef at the tex-mex!! of course also the French restaurant and the candlelight dinner on the beach!!
This is a very romantic island and it was just what we were looking for to have a wedding vow renewal as well as a wonderful 25th anniversary vacation. We also did the sunset, catamaran cruise, which I highly recommend. But most of all, we spent time on the beach, enjoying the beautiful nature and ocean that Antigua has to offer. We want to thank our Butler team again!!
(Sheboygan, WI, United States)
Sep 26, 2023
First of all...thank you very much Sandals Grande Antigua!! You made our wedding day and honeymoon memorable!! We couldn't have asked for a better elopement. The staff here are amazing!! Hard working, professional, super friendly, and just plain fun to be around. I cannot thank them enough. Truly.
Are there a few things I could see being improved...yes. I'd like to see some things in the rooms get updated, but hardly enough to list and to change my review.
A special thank you to the following people there (but not limited to) Claude (Phil) and Maudaline our wedding planners. The EPIX photographer and videographer, and crew. Our housekeeping staff (Alison and another person but I never got to introduce ourselves) for the week. Our wet bar attendants. Room service staff. Tours and Events staff. Club Sandals staff. All of you are amazing!! Thank you very much!!!
Great Experience for the Second Time!
Sep 25, 2023
We found the service to be amazing! Neruda the restaurant manager remembered us and made sure all our needs were met! Our favorite bartenders were Joy at the smaller pool
Who remembered our names and our drinks daily and Khadeem who traded hats with my Dad which made him feel super special. Of course Celia who made us laughed and stopped by our last day a breakfast to tell us how much she enjoyed her time with our family. Breakfast as Mario’s is a hidden secret and so was Jason our chef at Kikomos who is wonderful songs and beautiful eye art work! This was our second visit and our first time we had a butler and my parents went with us and had Marvin, Neil, and Cori as their butlers who made it an over the top experience for them!
The best time!
(Andover, United Kingdom)
Sep 24, 2023
This was our second vacation at Sandals Grande Antigua, previously we had stayed 2 yrs prior, just as lockdown had eased and we had a brilliant stay, we were concernef our time this yr may not live up to our previous stay, we neednt have worried!
Rooms are cleaned every day to a high standard, as before we were in the Mediterranean side, club status.
We went out on the hobie cats for the first time ever, watersports give you a lesson and then off you go, so much fun!
A few of the staff remembered us from last time which was lovely.
I surprised my husband with a private dinner on the beach and wow it was amazing, fantastic food, champagne, rose and your own photographer to capture the evening, well worth the additional expense.
We are select members and moved up to Sapphire whilst on this holiday. It was lovely to see our names on the screen during the SSG VIP dinner.
Shout out to the following staff: playmaker Hakim who remembered us from 2yrs ago. DJ Legend who was great fun and always made sure we had a drink and also aided me in the surprise beach dinner. Pool boy Jefford who also remembered us from 2 yrs ago.
My only criticism is that the onsite cats on the med site of the resort need to be looked after better, yes there is a cat cafe on site, however it is largely down in the carribean side where most of the restaurants are, the cats on the carib side are all well fed where the cats on the med side are skinny and relying on hotel guests to feed them, a cat cafe is needed on the med side as cats are territorial. As a cat owner and lover, it upset me a lot and for most people the cats are a big draw to the property. Sandals Antigua please sort this out!
Overall though we had the best time and no doubt we will be back in the future!