Hilton Cancun, an All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

4300 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Christmas time in Mexico

Dominik G (Warsaw, Poland) on Feb 09, 2025

Pros: - Friendly and helpful staff - The food is quite good (7/10) - Large rooms - They have a hotel app where you can manage many things - Two separate (unofficial) zones – one with mostly children and the other with adults - Very nice restaurants with beautifully presented dishes - They make an effort to maintain the beach (cleaning seaweed, picking up trash, etc.) - Plenty of daytime activities and a decent gym Cons: - No towels - A fight for sunbeds (not enough available) - Old, unattractive sunbeds/towels - Narrow hallways - The hotel is quite worn out - All extras are ridiculously expensive (cheapest wine costs $800, doctor consultation $200) - You have to use the same set of cutlery for the entire meal (they only remove the plate, leaving the cutlery) - Too many rooms compared to the number of bars/restaurants, etc. - Dirty hallways (carpets) – never saw anyone cleaning them - Very poor-quality bread (probably due to the majority of guests being from the USA) - They don’t seem to understand what proper bedding is – the duvet is wrapped in something like a sheet, which quickly slides off, exposing the duvet, which is quite disgusting - Waiting in line and being escorted to a table at the buffet - You can’t take an Uber anywhere because the hotel doesn’t allow them in, and the main road is 4 km away - No umbrellas (only half as many as sunbeds)

TripAdvisor users rated this property 5 out of 5

Beautiful property with exceptional amenities

Chuck M on Feb 08, 2025

From the moment we arrived to when we left, the staff couldn’t have been any friendlier and helpful. We were hesitant about going to an all-inclusive, especially in Cancun, because of the reputation of some of the hotel zone hotels, and we were floored by the amenities, the cleanliness of the hotel, and the food choices. There were no high pressured sales tactics that you find elsewhere. It was a beautiful property, and we will definitely go back.

TripAdvisor users rated this property 5 out of 5

Congratulations DJ CHARLIE!

Nina F (Las Vegas, Nevada) on Feb 08, 2025

At South Pool, dj CHARLIE you've proven yourself to be a true music master. Your song selection has been impeccable, and you've created an electric atmosphere that's had us dancing and enjoying ourselves all day. You've earned my highest praise, you're an exceptional artist. Keep up the great work and don't stop making people have fun!

TripAdvisor users rated this property 2 out of 5

Lame corporate attempt to deliver a luxury all inclusive. Either stay in hotel zone or go to Rivera Maya.

206adamt on Feb 07, 2025

This resort is clearly a half-effort by Hilton at creating a family friendly all inclusive resort. In trying to please everyone while trying to maintain their profit margin (clearly the main focus), they regularly cut back on services needed to jusitify the premium pricing, while coming nowhere close to the quality of high end all inclusives like Xcaret. We paid $1k per night for a family of three in February of 2025. Food availability was inconsistent, water was hard to come by, house music was oddly loud. Kids everywhere, such that the luxury factor was materially diminished, while the party vibe was poorly administered as well. They are delivering half of both experiences at a significant pricing premium to peers. Friday night, two restaurants (of 5) were randomly closed (despite advertising being open), leaving only one that doesn't require reservations, which is BY FAR the worst all inclusive hotel buffet I've ever been to (maybe 10 to compare to). Solidly overpriced by 30%. Just pay the extra money and go to Xcaret, where we have been many times and is one of the best values in the region.

TripAdvisor users rated this property 5 out of 5

Amazing

Denia S on Feb 07, 2025

Great service buffet staff were accommodating especially Raymundo, Jorge & Dafne excellent customer service. So many poolside options to pick from and alcohols beverages were delicious. Definitely recommend this hotel it was great! Only thing is could be better with room service options

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