Hilton Cancun, an All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3501 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful vacation at the Hilton and Cancun!

Chris G on Apr 13, 2024

We loved our stay at the Hilton! At the Villa restaurant, we had excellent service from Bernardo, Lewis and Alejandro. They were very attentive and made sure we had everything we needed. When we relaxed by the pool, Veronica came by and made sure we had drinks and everything that we Wanted. We thoroughly enjoyed our stay and will be recommending this to all our friends and family. Thank you for such a very fun time.

TripAdvisor users rated this property 5 out of 5

Highly recommended!

Paradise03260139047 on Apr 13, 2024

Had the most amazing experience here! The staff was extremely hospitable and kind, especially Bernardo, Adrian and Leonardo at the Vela restaurant. It was a treat to have such an amazing stay. Hilton Cancun is definitely a place worth booking!

TripAdvisor users rated this property 5 out of 5

Restful, Classy, Stress-free work holiday!

Carol B on Apr 13, 2024

The Vela Restaurant service and customer service was wonderful. Bernardo, Ruben, Adrian, Leonardo and Karla were most responsive to our questions and kept us well fed and hydrated with fresh options! We loved the fresh cooked Mexican food. Moreover, the pools and the hotel rooms were amazing! So classy and clean! There was a long line for immigration inside the hotel before checkin, but we loved the experience after that!

TripAdvisor users rated this property 5 out of 5

Beautiful resort with top notch service!

TenMile on Apr 13, 2024

I visited the Hilton Cancún a few weeks ago with my daughter,son in law and two grandchildren. We had a wonderful time. An all inclusive is such an easy vacation. Everything you need if you just want to hand out by the pool and relax. The resort is beautiful. The rooms were very modern and spacious. They had a large balcony with comfortable furniture. The food in all restaurants was very good. It was so nice that when you were at the pool there were food stations all around so you didn’t even have to go in if you didn’t want to. Having said all that about the resort I will say the one thing that made the vacation so special was the service. The staff throughout worked very hard at making sure you had everything you could need or want. I would like to give special praise for my favorite employee Pedro! He took care of us at the pool each day all day and could not have been better. I know he must have had a team helping him make it all great! Service is everything! Thanks Pedro!!

TripAdvisor users rated this property 5 out of 5


Lena K on Apr 13, 2024

Jesus and Francisco were amazing from the entertainment team!!!!!!!! They planned such great activities and made everyone have a blast at all the fun events!!! Looking forward to more that they plan for the rest of my stay!!!!!!!!!!!!!!!

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