TripAdvisor Traveler Rating

The Mexican cultural show was absolutely amazing. The performance was vibrant, energetic, and truly showcased the richness of Mexican traditions. The highlight for me was the performer with the rope — his skill and precision were incredible and kept everyone engaged. I was also very impressed by the perfect synchronization between the men and women in traditional dress; their coordination, timing, and passion made the performance even more beautiful to watch. It was an unforgettable cultural experience and definitely worth seeing.

We stayed at the Hilton Cancun All-Inclusive for four days and absolutely loved it. From the moment you walk into the stunning lobby, the ambience sets the tone for an exceptional stay. The food was fantastic—and that genuinely exceeded expectations. When you hear “all-inclusive,” you don’t usually expect this level of quality, but every meal was impressive. The hospitality was off the chain—friendly, attentive, and genuinely welcoming throughout the entire resort. The entertainment was ridiculously good. What really sets this property apart is that it’s not just all-inclusive in terms of food and drinks, but also in entertainment. There were activities and shows planned throughout the day and evening, making it completely unnecessary to leave the property at all. The pool and beach were both beautiful, offering great places to relax during the day. An added bonus is that the resort is connected to the Waldorf Astoria, which brings an extra layer of pure luxury and elegance to the overall experience. We enjoyed every moment of our stay and will definitely be back in the future. Highly recommended for anyone looking for a truly complete all-inclusive resort experience.

Firstly, I’d like to say wow — this hotel was an amazing experience. The staff were fantastic and the hotel itself is absolutely stunning. The food was excellent, from the buffet to the on-site restaurants, all of which were outstanding. The drink selection couldn’t have been better, with a wide range of premium spirits available. My only issue was the construction work taking place on the beach, with diggers operating up and down all day, every day. Unfortunately, this did take away from the Caribbean beach experience ??. Overall, this is still a very positive review, and if the construction work wasn’t ongoing, I would happily return.

Location: very close to the airport, which I loved as we had small children who travelled with us and they were cranky. Atmosphere: This is definitely a family resort. We were there for the American Thanksgiving and the place was busy, but there was still lots of space to move around Rooms: very clean and spacious enough for our needs. We were overlooking a forest, which was not bad, but the buses that pick up the employees were quite noisy at times. Value: great! The resort was also very clean. Buffet was really good and the a la cartes were amazing as well. Service: Superb! we had an issue at the pool that was resolved by the Manager. He was very professional We went to the gym every day. One of the Gym Instructors, Javier was amazing. His workouts were great. If you travel with young children, the entertainment value is worth it alone. I would definitely return to Hilton Cancun again!!

You have to visit this amazing resort. Location is incredibly convenient, just 15 minutes from the Cancún airport. A mix of family-friendly and adult-minded atmospheres makes for a pleasing experience for all. The rooms are spacious and nicely updated with large shower and a minibar that is filled daily. A nice level of ambient noise during the day that quiets down to a peaceful calm after sunset. The housekeeping and maintenance staff are highly attentive to any needs and the rooms are kept to the highest standard of cleanliness. We have to shout out Elizabeth B from housekeeping, who did an amazing job with our room and made us feel at home. The service here is some of the best we have experienced on any vacation. Spend just a few minutes getting to know the staff in the restaurants and suddenly they’re treating you like family. We have to give a special shout-out to Alejandra at Maxal for making our last two nights at dinner truly amazing. She went out of her way to give us some of the best meals we’ve ever had (even outside of a resort) with her combination of recommendations to make for an unforgettable experience. We were so impressed and pleased by her level of care and service that we couldn’t think of a better way to spend our last night. Once again, thank you to Alejandra for making our trip so special. We should also mention - Belkys (from Vela), Ignacio (from Maxal), Edmundo (from Maxal), Elvis (from Auma), Marcos (from the poolside bar). And of course, we can’t forget Guadalupe (from La Luce) for his amazing service and going above and beyond in welcoming us to La Luce and making some of our favorite nights here.