TripAdvisor Traveler Rating

Hilton team Tommy, Nicko, Adrian, Miguel best guys for bike experience! We had best time ! Beautiful place to visit ! Ocean view good accommodations very clean Great for families a lot of deferent activities Viva Mexico!!

I HAD A GREAT TIME .I WILL DEFINITELY WILL BE BACK .I CELEBRATED MY BIRTHDAY HERE MY ROOM WAS EVERYTHING IT WAS AMAZING ,THE STAFF WAS AMAZING.MIKEL WAS VERY GOOD AT CHECKING ON US AND MAKING SURE WE HAD EVERYTHING WE NEEDED HE WELCOME US AND MADE US FEEL VERY COMFORTABLE.

Upon arrival the Hilton staff made Us feel special with a great treatment from the valet , front dest and room service staff. The hotel was a little bit crowded for our taste but I guess that comes with the high prime season. Food and drinks were well made with good temperature and flavor. Special thank you to Alexis C. From the room service staff with a great customer service and always make our experience better. It's an all around great Hotel, located only 15 minutes from the airport. We would definitely go back there in the future.

Stayed at the Hilton Cancun All Inclusive the second week of September for a week. The hotel is new and clean, loved that is not too big and everything is easily accessible with two small kids. The very best part of the hotel is the staff, they truly made our stay memorable and therefore would like to recognize them individually: -First and foremost, I would like to thank Chef Charlie, he was extremely kind and helpful and made our stay very special. It was the first time we took my 3 year old on a holiday and she is severely allergic to milk and egg. We were extremely nervous as we couldn’t pack her food from Canada and worried that she wouldn’t have enough safe toddler friendly choices to eat. From day one, Chef Charlie made sure my daughter had special food for every meal and snack, he personally cooked for her to make sure there was no cross-contamination and everything was safe for her. He asked her what she wanted to eat and made pasta, waffles, pancakes, etc specially for her. From the buffet he took the time to show us what was also safe. Charlie went above and beyond by baking a cake for her when she said she wanted cake for breakfast, it was a 3 year old’s dream! He made sure she had fruit for snack time and almond milk to drink in the room. He went above and beyond by also making purées for my 9 month old, something we will never forget, as well as making dishes for me as I’m allergic to shrimp and couldn’t have some of the dishes from the buffet I craved. Truly Charlie made our stay extremely special and we can’t thank him enough. -Catalina from concierge was extremely helpful when we first arrived. Travelling with two small kids for the first time we forget a number of things and Catalina made sure we had everything we needed for our stay. She also made sure all the kitchen staff were aware of our daughter’s severe food allergies and she took it extremely seriously which we truly appreciate. -Everyone at restaurant Vela were amazing, specially given my 3 year old severe food allergies, they all made sure we had what we needed and we are extremely thankful to all (Fatima, Leo, Dafne, Edwin, Erick, Dustin, Dulce and Vanessa - who even kindly watched my baby for a minute while I got food for my daughter) -Our housekeeper Rosy made sure we had everything we needed and out room was spotless every day. -Sandy from the lunch place Maxal provided an amazing service. -All the girls from the Kids Club made sure our daughter had an amazing and safe time, thanks to all (Ale, Vale, Caro, Ruby, Arge, Dani, Paty, Nath, Pao, Angy, Ash and Vane)

Stayed here with family for 7 nights. The hotel is very contemporary and clean. Rooms are big. The food was amazing. Service was great, especially at the buffet, Miguel was very friendly and took great care of us. The pool was very clean and well kept. The MJ show was a great performance. Kids had a fanastic time here. Will come again.