Overview
Haven Riviera Cancun is a luxury adults-only, all-suite, all-inclusive beachfront resort, located just 15 kms south of Cancun Airport. With personalized mini-bars and aromatherapy, swim-out suites, around the clock concierge, room service, and a full-service spa; offering personalized services and luxurious amenities that create a wonderfully unique experience of peace and wellness. An oceanfront sanctuary of luxury and sophistication awaits for you at Haven Riviera Cancun.
All guests of Haven Riviera Cancun receive unlimited complimentary green fees at El Tinto Golf Course Cancun Country Club.
Guests staying in Serenity Club will also receive one complimentary golf cart rental for stays of 3 nights, two carts for guests staying 4-7 nights and three carts for eight nights or longer.
Reservations can be made with the golf concierge upon arrival. Rounds of golf are non-transferable. Use of a golf cart is mandatory and not included. Transportation to the course (10 mins) is available at an additional cost. Equipment rental is not included an available at an additional cost if required.
Other restrictions may apply.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
435
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- Guests staying a minimum of 7 nights will receive one round of golf per person per stay.
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- Partial ocean view
- No more than 3 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- Guests staying a minimum of 7 nights will receive one round of golf per person per stay
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- Climate control
- Patio
- Personalized mini-bar menu
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Butler service
- Ceiling fan
- Personalized mini-bar menu
- Pillow menu
- Seating area
- Upgraded amenities
- Whirlpool bath on private balcony
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Butler service
- Ceiling fan
- Climate control
- Patio
- Personalized mini-bar menu
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Pillow menu
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed
- Partial ocean view
- Serenity section
- Minimum 2 adults, maximum 4 adults
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Serenity section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Serenity section
- Maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
Amenities
Overview
Aerial View
Lobby
Main Pool
Main Pool
Circular Pool
Circular Pool
Serenity Club Pool
Vistas Pool Bar
Mocaccino
Limes
Flavours
Olios
Satsu
Tahani
My Senses Spa
My Senses Spa
Bridal Suite
Convention Centre
Convention Centre
Temazcal Experience
Gym
Location
Reviews
TripAdvisor Traveler Rating
Loved our Swim Up!
mrossetti (Hartford, Connecticut) on Dec 06, 2025
We decided to come to Have because of all the helpful reviews, and they were correct. What stands out is customer service. Absolutely everyone goes out of their way to make your experience a good one. The staff, from the grounds crew to the wait staff, are on their toes. They all work so hard, and it does not go unnoticed that they give their all. I will give a shout-out to our waiter, Tall Luis, at Flavors. He is a gem and should be promoted! Our pool waiter, Carlos, should be promoted also. He was friendly, attentive, and walked that small space by the pool with ease! Our butler Candido did an excellent job and stayed connected with us even on his day off! Now that’s dedication. We loved our swim-up suite. Room 5005. It got sun most of the day and had a lovely view of the ocean. It is probably one of the nicer swim-ups we have had. Great sitting area, and the pool was clean and refreshing. You even got floaties! It was the best! We did the Serenity package, and it was worth the extra amount. The food was OK. I will say that some of the specialty restaurants seem, at times, to try too hard. But that's their job. The buffet, which at many resorts wouldn't be the best, seems to offer fresh, appealing-looking food here. It was this way for breakfast and lunch; we never had dinner. The beverages were fine, and I wish they had more exciting non-alcoholic options. But that time will come, I am sure. The buildings are starting to look a bit old, but that happens. But as far as constant cleaning, it happens all day, all the time. A should end with our lovely room attendant, Lore. We didn't speak each other’s language, but we found ways to connect. She had a bright smile every day, and we appreciated her efforts. We met a lot of friendly people – shout out to Kelly and Mark from Kansas City! And the wedding party on the last night – they were a hoot! That’s right, I said hoot! Overall, it’s a lovely place, and we would go back.
Wow, great stay
Pioneer47987986432 (Calgary, Canada) on Dec 06, 2025
This hotel is amazing. We had a great time. We highly recommend it. The people go above and beyond. The food was delicious. The Serenity club was worth all the little extras. We had so.e stand out people to mention. Karen & Luis C in the breakfast restaurant. Santiago & Artura in the buffet. Luis and Sahel the pool concierge were fantastic.
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