Overview
Haven Riviera Cancun is a luxury adults-only, all-suite, all-inclusive beachfront resort, located just 15 kms south of Cancun Airport. With personalized mini-bars and aromatherapy, swim-out suites, around the clock concierge, room service, and a full-service spa; offering personalized services and luxurious amenities that create a wonderfully unique experience of peace and wellness. An oceanfront sanctuary of luxury and sophistication awaits for you at Haven Riviera Cancun.
All guests of Haven Riviera Cancun receive unlimited complimentary green fees at El Tinto Golf Course Cancun Country Club.
Guests staying in Serenity Club will also receive one complimentary golf cart rental for stays of 3 nights, two carts for guests staying 4-7 nights and three carts for eight nights or longer.
Reservations can be made with the golf concierge upon arrival. Rounds of golf are non-transferable. Use of a golf cart is mandatory and not included. Transportation to the course (10 mins) is available at an additional cost. Equipment rental is not included an available at an additional cost if required.
Other restrictions may apply.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
435
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- Guests staying a minimum of 7 nights will receive one round of golf per person per stay.
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- Partial ocean view
- No more than 3 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- Guests staying a minimum of 7 nights will receive one round of golf per person per stay
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- Climate control
- Patio
- Personalized mini-bar menu
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Butler service
- Ceiling fan
- Personalized mini-bar menu
- Pillow menu
- Seating area
- Upgraded amenities
- Whirlpool bath on private balcony
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Butler service
- Ceiling fan
- Climate control
- Patio
- Personalized mini-bar menu
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Pillow menu
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- 2 queen beds
- Partial ocean view
- Serenity section
- Minimum 2 adults, maximum 4 adults
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Serenity section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Serenity section
- Maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
Amenities
Overview
Aerial View
Lobby
Main Pool
Main Pool
Circular Pool
Circular Pool
Serenity Club Pool
Vistas Pool Bar
Mocaccino
Limes
Flavours
Olios
Satsu
Tahani
My Senses Spa
My Senses Spa
Bridal Suite
Convention Centre
Convention Centre
Temazcal Experience
Gym
Location
Reviews
TripAdvisor Traveler Rating
Wonderful stay
Brad S (Lafayette, Indiana) on May 10, 2025
Wonderful week spent in a serenity ocean front swim up. The room is great, bed and linens are very comfy, and the view from the swim out ledge is the best of any hotel we’ve stayed at. The only negative for our particular room was being directly across from the elevator and ice machine. The noise through the door was pretty rough at times. Our butler Adrian was great and helped us get settled in on arrival day and addressed various things we needed throughout the week. The highlight of service for us was Paulo who kept the drinks flowing directly to our swim out pool all week. Not sure if he always serves for building 4 but if he does, put in a request for that building!
Beautiful adult only is paradise except for beach
pickymom66 (New York City, New York) on May 10, 2025
We stayed at the resort for a destination wedding, but we really enjoyed our vacation. The property is pretty and you can enjoy a quiet experience at the Serenity or circle pools, or have a party all day at the main pool. We liked that you could choose and there are plenty of chairs and umbrellas at all three pools. If you are a beach person, this might not be the resort for you. I am not sure if this is year round, but there is so much seaweed that the beach is covered even though the hotel has equipment and staff out there all day trying to clean it. Almost no one went in the water or sat in the beach chairs while we were at thr resort. Negatives: food is just ok. Unlike most all inclusives, the buffet blows away the other restsurants for food quality. Even at dinner. There is more fresh prepared food here including fish and steak in the evening vs any other restaurant. Only negative is its a buffet vs table service. We loved staying at the Serenity level because we had access to every pool and restaurant. Our favorite sit down restaurant was above the circle pool. The biggest issue and complaint is the lack of towels and dirty bathrooms at the circle pool. Never cleaned and toilet always overflowing in womens bathroom. The resort is spotless except for these bathrooms. The lack of towels at the circle pool is constant. The pool concierge is around once a day. The towel problem was escalated, but it still occurred all four days of our stay and it happens multiple times a day. no towels at all. There is not enough or any staff at the pool except for drink service from 10 to 5. The staff at the resort is great and goes above and beyond. Gabby was our butler and she was wonderful.
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