All inclusive

Haven Riviera Cancun Resort & Spa

Cancun 5.0

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Overview

Located between Cancun and Riviera Maya and only 10 mins from Cancun International Airport, Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Situated on a pristine and uncrowned stretch of beach, Haven Riviera Cancun specializes in couples, romance, spa and wellness, social groups, meetings and incentives

Added value

Effective July 1, 2021, All guests of Haven Riviera Cancun receive complimentary green fees at El Tinto Golf Course Cancun Country Club.  Rounds of golf are non-transferable.  Use of a golf cart is mandatory and not included.  Transportation to the course is not included an available at an additional cost, Equipment rental is not included an available at an additional cost if required.  Other restrictions may apply, please see hotel concierge for full details.

Guests staying in the Serenity Club suites for a minimum of 3 nights will receive one complimentary green fee including golf cart rental.  If staying 4-7 nights, guests will receive two complimentary green fees including golf cart rental.  Guests staying eight nights or longer will receive three complimentary green fees including golf cart rental.  

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

333

Rooms

Junior Suite Garden View
452 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 3 guests in the room
Junior Suite Garden View
452 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station

Junior Suite Partial Ocean View
524 square feet
  • 1 king bed
  • Partial ocean view
  • No more than 2 guests in the room
Junior Suite Partial Ocean View
524 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station

Junior Suite Swim-Out Partial Ocean View
524 square feet
  • 1 king bed
  • Partial ocean view
  • No more than 2 guests in the room
Junior Suite Swim-Out Partial Ocean View
524 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station

Romance Junior Suite Partial Ocean View
524 square feet
  • 1 king bed
  • No more than 2 guests in the room
Romance Junior Suite Partial Ocean View
524 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station
Additional details

Romance Suites offer the following inclusions;

  • Sparkling bottle of wine and strawberries dipped in chocolate.
  • Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
  • Romantic breakfast for two delivered once per stay.
  • Semiprivate dinner in restaurant of guests choosing.

Serenity Club Junior Suite Ocean Front
452 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Serenity Club Junior Suite Ocean Front
452 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station
Additional details

Exclusive Amenities for Serenity Club Categories:

  • Stunning ocean front location and views
  • Exclusive Check-in area
  • Exclusive Lounge area
  • Butler service 7:00am – 11:00pm (two per building)
  • Premium aromatherapy menu (six aromas to choose from)
  • Daily restocked personalized premium mini bar
  • Nespresso machine with premium capsules menu (six capsules to choose from)
  • Premium pillow menu (four pillows to choose from)
  • Sleep well kit
  • Your daily digital local newspaper
  • GM’s daily good night courtesy
  • Weekly GMs event by invitation only
  • Daily al fresco a la carte breakfast option at Vistas
  • 10% discount on non-included F&B items, Spa treatments, room upgrades, early check in and late check out*  
  • Haven signature toiletries
  • Complimentary access to the water journey experience and dynamic pool circuit* of MySenses Spa 
  • *Restrictions do apply

Serenity Club Junior Suite Swim Out Oceanfront
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Serenity Club Junior Suite Swim Out Oceanfront
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station
Additional details

Exclusive Amenities for Serenity Club Categories:

  • Stunning ocean front location and views
  • Exclusive Check-in area
  • Exclusive Lounge area
  • Butler service 7:00am – 11:00pm (two per building)
  • Premium aromatherapy menu (six aromas to choose from)
  • Daily restocked personalized premium mini bar
  • Nespresso machine with premium capsules menu (six capsules to choose from)
  • Premium pillow menu (four pillows to choose from)
  • Sleep well kit
  • Your daily digital local newspaper
  • GM’s daily good night courtesy
  • Weekly GMs event by invitation only
  • Daily al fresco a la carte breakfast option at Vistas
  • 10% discount on non-included F&B items, Spa treatments, room upgrades, early check in and late check out*  
  • Haven signature toiletries
  • Complimentary access to the water journey experience and dynamic pool circuit* of MySenses Spa 
  • *Restrictions do apply

Serenity Club Romantic Junior Suite Swim Out Oceanfront
  • 1 king bed
  • Oceanfront
  • No more than 2 guests in the room
Serenity Club Romantic Junior Suite Swim Out Oceanfront
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station
Additional details

Romance Suites offer the following inclusions;

  • Sparkling bottle of wine and strawberries dipped in chocolate.
  • Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
  • Romantic breakfast for two delivered once per stay.
  • Semiprivate dinner in restaurant of guests choosing.

Exclusive Amenities for Serenity Club Categories:

  • Stunning ocean front location and views
  • Exclusive Check-in area
  • Exclusive Lounge area
  • Butler service 7:00am – 11:00pm (two per building)
  • Premium aromatherapy menu (six aromas to choose from)
  • Daily restocked personalized premium mini bar
  • Nespresso machine with premium capsules menu (six capsules to choose from)
  • Premium pillow menu (four pillows to choose from)
  • Sleep well kit
  • Your daily digital local newspaper
  • GM’s daily good night courtesy
  • Weekly GMs event by invitation only
  • Daily al fresco a la carte breakfast option at Vistas
  • 10% discount on non-included F&B items, Spa treatments, room upgrades, early check in and late check out*  
  • Haven signature toiletries
  • Complimentary access to the water journey experience and dynamic pool circuit* of MySenses Spa 
  • *Restrictions do apply

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities
Moons Nightclub
Limes Bar, Sports bar Food options available
Havens Lounge Bar
Vistas Bar, Swim-up bar
Docks Bar, Pool bar, Swim-up bar
Mistral Bar, Beach bar
Serenity Lounge Bar, Lounge Food options available
  • Check-in at front desk
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
Mocaccino Café American Snacks
Flavours Buffet International Breakfast, Dinner, Lunch
Satsu À la carte Asian Dinner Dress code, Reservations required
Agua Bendita À la carte Mexican, Steak house Dinner Dress code, Reservations required
Olios À la carte Mediterranean Dinner Dress code, Reservations required
Vora Mar À la carte, Buffet Seafood Dinner, Lunch Dress code, This restaurant provides both buffet and à la carte dining
Vistas À la carte, Snack bar International Breakfast, Lunch, Snacks
Mistral Snack bar International Lunch, Snacks
  • Rooms: 333
  • Built in: 2018
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Water circuit available ($)
  • Yoga
Carretera Federal # 307, Chetumal - Puerto Juárez, km 335
Cancún – Benito Juárez, Quintana Roo, Mexico 77569
+52 998 889 9600
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 3

Water sports

  • Non-motorized watersports: on site ($)

Other sports

  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Multilingual staff
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Carretera Federal # 307, Chetumal - Puerto Juárez, km 335, Cancún – Benito Juárez, Quintana Roo, 77569, Mexico
Carretera Federal # 307, Chetumal - Puerto Juárez, km 335

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Good all inclusive resort

georgepaico on Jul 02, 2022

Great hotel, super clean and high end hotel. Staff is amazing, drinks were good, food was great at most restaurants. Highly recommended for couples or friends to relax. If you plan on leaving the hotel definitely rent a car because taxis are super expensive more then London or NYC, cost $80 just to get to the hotel which was 15 minutes away. That’s the only downside. Bring lots of $5-$10 bills cause everything is free and these employees work hard so please tip the employees!

TripAdvisor users rated this property 5 out of 5

Birthday Stay

Davidbenglishjr (McDonough, Georgia) on Jul 01, 2022

Great time at this location. Staff was very polite, professional and friendly. Facilities was well kept. Suite was clean twice a day with turn down service. Our stay was a wonderful experience and relaxing. Would not hesitate to stay again.

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