Overview
Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
547
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Lit make-up mirror
- Smoke-free
- Direct semi private pool access
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Access to the Hyatt club lounge
- Private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Hyatt Ziva Club lounge access and private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
- 1 king bed, or 2 queen beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Amenities
Bastille's (Adults only 18+)
Rooftop Pool at Dusk
El Mercado
24 Horas
Infinity pools
Rooftop pool
Kids Club pool
Tres Cerveza's
Punta Vista
Chevy's
Lobby
Aerial view
Club pool
Gazebo
The Moongate
Spa
Main pool
Hyatt Ziva Cancun Aerial View
Saasil
Reception
Fitness centre
Lorenzo's
Swim-Up bar
Dips & Sips
Juana Margarita
North facing beach
Aerial
Casa Café
Tradewinds
Spa
Punta Vista Bar
Pasteles
Location
Reviews
TripAdvisor Traveler Rating
Great Resort and Good Customer Service
Adrienne T on Dec 20, 2025
We love the Hyatt Ziva Resorts. We have visited three thus far and they have not disappointed us yet. The staff is professional and friendly. We have recommended resorts to others and they love it. It nice resort if you want to relax and just have a nice time with family and friends. The food is good as well.
Beautiful grounds lacks other areas
64neemap (Chicago, Illinois) on Dec 20, 2025
Food was ok, service was underwhelming some restaurants were slow when we ate there. Room and grounds were beautiful. Many vegetarian options
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