All inclusive

Hyatt Ziva Cancun

Cancun 5.0

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Overview

Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

547

Rooms

Hotel Room
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Hotel Room
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Resort View
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Resort view
  • No more than 4 guests in the room
Resort View
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Swim Up
712 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Swim Up
712 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean View
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Ocean View
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean Front
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Ocean Front
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Club Ocean Front
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Oceanfront or Direct Caribbean sea views
  • No more than 4 guests in the room
Club Ocean Front
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Hyatt Club Level is a luxury experience with added value.

  • Private check-in and check-out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Tower
  • Bottle of domestic sparkling wine
  • VIP in-room refreshment center with liquor
  • Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
  • Complimentary domestic and international calls (USA, CAN & MEX)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine
  • Personalized Butler & Concierge Services

Club Ocean Front Corner Suite
1087 square feet
  • 1 king bed
  • Oceanfront
  • No more than 4 guests in the room
Club Ocean Front Corner Suite
1087 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Hyatt Club Level is a luxury experience with added value.

  • Private check-in and check-out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Tower
  • Bottle of domestic sparkling wine
  • VIP in-room refreshment center with liquor
  • Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
  • Complimentary domestic and international calls (USA, CAN & MEX)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine
  • Personalized Butler & Concierge Services

Turquoize Ocean Front Master
695 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Turquoize Ocean Front Master
695 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Turquoize Adults Only Tower includes

  • VIP check-in and reception area.
  • Exclusive adult only dining.
  • Rooftop infinity pool.

Turquoize Sky Ocean Front Master
695 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Turquoize Sky Ocean Front Master
695 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Turquoize Adults Only Tower includes

  • VIP check-in and reception area.
  • Exclusive adult only dining.
  • Rooftop infinity pool.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

KidZ Club

Open from: 9:00 a.m. to 4:00 p.m.
Age range: 4 to 12

@moods (teenager club)

The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12
Type Amenities
Saasil Bar
Tres Cervezas Bar, Sports bar Open air, Food options available
Punta Vista (Adult only 18+) Bar, Pool bar Open air
Dips & Sips Bar, Pool bar Open air
Bar del Mar Bar, Pool bar Open air
Juana Margarita Bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
Bastille's (Adults only 18+) À la carte French Dinner Dress code
El Mercado Buffet International Breakfast, Dinner, Lunch Dress code
The Moongate À la carte Asian Dinner Dress code
Tradewinds À la carte Grill/steak house Breakfast, Dinner Dress code
Lorenzo's À la carte Italian Dinner, Lunch Dress code
Chevy's À la carte American Lunch Dress code
Casa Café Café Coffee and Pastries Snacks Dress code, This venue may be closed or have reduced days of service during low season
Healthy Juana's Smoothies Snack bar Smoothies Breakfast
Habaneros À la carte Lunch
  • Rooms: 547
  • Floors: 18
  • Property view .
  • Built in: 2015
  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Blvd Kukulcan km 9.5
Hotelier Zone
Cancun, Mexico
52-998-848-7000
1-800-760-09-44
20 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Jetted pools: 3
  • Kids pools: 2
  • Cabanas available ($)
  • Waterpark: Included

Water sports

  • Non-motorized watersports: on site
  • Snorkeling: on site
  • Watersports centre: on site ($)

Other sports

  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Yoga classes
  • Basketball court
  • Culinary classes and tastings
  • 24 hour front desk
  • ATM
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Blvd Kukulcan km 9.5, Hotelier Zone, Cancun, Mexico
20 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

Horrible

X8634QQsoniag (Long Beach, California) on Jul 04, 2022

Please cancel your trip here if you have one. Worst experience ever. Where do I begin the first night our group had an issue. It was over some 16 kids running around wild in one of the bars. One pack of 3 boys under years old kept holding up a pool table. No kids should be allowed to do this. That is why they kids club it was late at night a we'll I asked the kids if I could please have the poles so our teenage boys can play. Well their parents came out the wood work from all over the bar. I agreed with with the Dad and I apologized for asking the boys for the poles. He said our boys could play after the kids finished playing what kind of game can 3 and 4 years have.Never the less we waited. Well 4 mores squared off to protect whatever stupid thing the kids where playing. After an hour of our boys patiently waiting we got up very upset as they set it that way. I got up and told one of the Mom's thats why we pay up to deal with this. The lady goes towards me but I have my kids there and would not put up with that. I told the Dad how unfair after we agreed to give us a fair change to wait for a game. Not to say that tainted the rest of our stay they have a family of 50 in the resort. They teamed up against us and harassed us the whole time. Took film of us and constantly singled us out to other people. Besides that you have to pay up to 150 for a cabana to have a place to sit. People go around at 7am putting towels down so nothing available after breakfast. They charge for coconut, pineapples. They sucked us into a surf and turf that was so awful we did not eat it. I was attacked by an iguana no joke and the dumb staff tried to say I was feeding it. NO where in my mind would I think of that.

TripAdvisor users rated this property 5 out of 5

Best place if all you want to do is get spoiled.

Jonathan N on Jul 04, 2022

Spent Thanksgiving Weekend here with my wife and three kids ages 1, 8 and 10. Have been here 5 years ago under the Dream brand and loved it.Now they took it to a next level by renovating the main pool and adding another pool area on the other side of the property. Both of these pools are huge and beautifully done. No matter where you are walking there is ocean view. Hotel was completely sold out but you felt no pressure by the pool restaurants etc. In other words it never seemed crowded. The staff except for a hiccup with 1 individual ( I will keep them out as not to ruin it for everyone else). Carlos who was our assigned butler was amazing. He made my experience that much better constantly making sure all our needs were taken care of. Drinks were flowing non stop food options were plentiful and location of the resort is the best in Cancun.

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