All inclusive

Hyatt Ziva Cancun

Cancun 5.0

Overview

Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

547

Rooms

Resort View
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Resort view
  • No more than 4 guests in the room
Resort View
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Swim Up
712 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Swim Up
712 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean View
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Ocean View
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean Front
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Ocean Front
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Club Ocean Front
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Oceanfront or Direct Caribbean sea views
  • No more than 4 guests in the room
Club Ocean Front
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Hyatt Club Level is a luxury experience with added value.

  • Private check-in and check-out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Tower
  • Bottle of domestic sparkling wine
  • VIP in-room refreshment center with liquor
  • Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
  • Complimentary domestic and international calls (USA, CAN & MEX)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine
  • Personalized Butler & Concierge Services

Club Ocean Front Corner Suite
1087 square feet
  • 1 king bed
  • Oceanfront
  • No more than 4 guests in the room
Club Ocean Front Corner Suite
1087 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Hyatt Club Level is a luxury experience with added value.

  • Private check-in and check-out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Tower
  • Bottle of domestic sparkling wine
  • VIP in-room refreshment center with liquor
  • Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
  • Complimentary domestic and international calls (USA, CAN & MEX)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine
  • Personalized Butler & Concierge Services

Turquoize Ocean Front Master
695 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Turquoize Ocean Front Master
695 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Turquoize Adults Only Tower includes

  • Adults-only beachfront suites featuring balconies with private hot tubs
  • VIP check-in/out and reception area
  • Butler and concierge services
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar 

Turquoize Sky Ocean Front Master
695 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Turquoize Sky Ocean Front Master
695 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Turquoize Adults Only Tower includes

  • Adults-only beachfront suites featuring balconies with private hot tubs
  • VIP check-in/out and reception area
  • Butler and concierge services
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar 

Amenities

Location

Address
Blvd Kukulcan km 9.5, Hotelier Zone, Cancun, Mexico
20 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Younger kid friendly all-inclusive resort

Explore561849 (Euless, Texas) on Sep 30, 2023

Very family-friendly all-inclusive resort and we had great time here with our kid. But beware that the manager at Playa is emotional and turned cold shoulder to us when we didn’t purchase membership with them. Overall the resort is our top choice for our toddler.

TripAdvisor users rated this property 4 out of 5

Overall good with some considerations

DayTrip46987792090 (Miami, Florida) on Sep 28, 2023

Overall the hotel was good and clean, the property was very well maintained. The beach is amazing and the pool is very good. About food I have seen more variety in other hotels, the buffet is a little small, thus limited options, I would expect more Mexican food options, the food quality was very good though. The WIFI at the hotel was horrible in any zone, I work remote and it was frustrating. As an all inclusive I would expect all to be included, they charge you to rent main pool and beach cabanas and they only tell you once you are there, also some restaurants charge you extra for a bottle of wine, there was a restaurant that charge extra money to eat there. They don’t provide drinks service until 10am, which is a limitation specially being an only adult resort. In the pool area they don’t allow you to smoke a cigar even if it is open space, they say is a smoke free area, but they allow people to vape, so is not really smoke free. The room keys are cards which is not very convenient, other hotels provide bracelets that work as key, in this one you have to pay if you want a bracelet. Te spa was very good! The hotel employees and service was great!

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