All inclusive

Hyatt Ziva Cancun

Cancun 5.0

Overview

Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

547

Rooms

Resort View
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Resort view
  • No more than 4 guests in the room
Resort View
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Swim Up
712 square feet
  • 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Swim Up
712 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean View
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Ocean View
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean Front
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Ocean Front
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Club Ocean Front
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Oceanfront or Direct Caribbean sea views
  • No more than 4 guests in the room
Club Ocean Front
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Hyatt Club Level is a luxury experience with added value.

  • Private check-in and check-out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Tower
  • Bottle of domestic sparkling wine
  • VIP in-room refreshment center with liquor
  • Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
  • Complimentary domestic and international calls (USA, CAN & MEX)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine
  • Personalized Butler & Concierge Services

Club Ocean Front Corner Suite
1087 square feet
  • 1 king bed
  • Oceanfront
  • No more than 4 guests in the room
Club Ocean Front Corner Suite
1087 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Hyatt Club Level is a luxury experience with added value.

  • Private check-in and check-out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Tower
  • Bottle of domestic sparkling wine
  • VIP in-room refreshment center with liquor
  • Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
  • Complimentary domestic and international calls (USA, CAN & MEX)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine
  • Personalized Butler & Concierge Services

Turquoize Ocean Front Master
695 square feet
  • 1 king bed
  • Oceanfront
  • No more than 3 guests in the room
Turquoize Ocean Front Master
695 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Turquoize Adults Only Tower includes

  • Adults-only beachfront suites featuring balconies with private hot tubs
  • VIP check-in/out and reception area
  • Butler and concierge services
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar 

Turquoize Sky Ocean Front Master
695 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Turquoize Sky Ocean Front Master
695 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Turquoize Adults Only Tower includes

  • Adults-only beachfront suites featuring balconies with private hot tubs
  • VIP check-in/out and reception area
  • Butler and concierge services
  • Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar 

Amenities


Location

Address
Blvd Kukulcan km 9.5, Hotelier Zone, Cancun, Mexico
20 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

Worst place done ever visit

Pravin K (Chennai District, India) on Feb 15, 2025

Wort place to visit had been it any hyatt i would have visited but this is terrible chef is bad at their restaurant food was pathetic amience was good we stayed for few days but food was worst and water nothing else were veg and were served chicken and the worst part when i complained chef got upset and i overheared him saying wat a waste for food why do they even come here

TripAdvisor users rated this property 3 out of 5

Service good. Food blah. It’s ok.

Whatsadylan on Feb 15, 2025

The pool service was outstanding, and the staff really made the place feel welcoming and enjoyable. However, the food was quite underwhelming—comparable to what you might find on a basic cruise. While the room unfortunately had roaches, the overall cleanliness of the property didn’t seem to be an issue. It wasn’t dirty per se, but the pest problem was definitely off-putting.

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