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Overview
Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
547
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Lit make-up mirror
- Smoke-free
- Direct semi private pool access
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Access to the Hyatt club lounge
- Private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Hyatt Ziva Club lounge access and private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- VIP check-in and reception area.
- Exclusive adult only dining.
- Rooftop infinity pool.
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- VIP check-in and reception area.
- Exclusive adult only dining.
- Rooftop infinity pool.
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
KidZ Club
@moods (teenager club)
- Children ages: 3 to 12
| Type | Amenities | |
|---|---|---|
| Saasil | Bar | |
| Tres Cervezas | Bar, Sports bar | Food options available, Open air |
| Punta Vista (Adult only 18+) | Bar, Pool bar | Open air |
| Dips & Sips | Bar, Pool bar | Open air |
| Bar del Mar | Bar, Pool bar | Open air |
| Juana Margarita | Bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- Business centre
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Bastille's (Adults only 18+) | À la carte | French | Dinner | Dress code |
| El Mercado | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| The Moongate | À la carte | Asian | Dinner | Dress code |
| Tradewinds | À la carte | Grill/steak house | Breakfast, Dinner | Dress code |
| Lorenzo's | À la carte | Italian | Dinner, Lunch | Dress code |
| Chevy's | À la carte | American | Lunch | Dress code |
| Casa Café | Café | Coffee and Pastries | Snacks | Dress code, This venue may be closed or have reduced days of service during low season |
| Healthy Juana's Smoothies | Snack bar | Smoothies | Breakfast | |
| Habaneros | À la carte | Lunch |
- Rooms: 547
- Floors: 18
- Property view .
- Built in: 2015
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Jetted pools: 3
- Kids pools: 2
- Cabanas available ($)
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
- Watersports centre: on site ($)
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Yoga classes
- Basketball court
- Culinary classes and tastings
- 24 hour front desk
- ATM
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
Bastille's (Adults only 18+)
Rooftop Pool at Dusk
El Mercado
24 Horas
Infinity pools
Rooftop pool
Kids Club pool
Tres Cerveza's
Punta Vista
Chevy's
Lobby
Aerial view
Club pool
Gazebo
The Moongate
Spa
Main pool
Hyatt Ziva Cancun Aerial View
Saasil
Reception
Fitness centre
Lorenzo's
Swim-Up bar
Dips & Sips
Juana Margarita
North facing beach
Aerial
Casa Café
Tradewinds
Spa
Punta Vista Bar
Pasteles
Location
Reviews
Excellent resort
hassaan213 on Feb 03, 2023
Excellent place for vacation visit. The resort is well maintained, kids friendly, multiple restaurants with abundant food options. Well maintained beech, multiple kids activities Finally resort is just the right size, not too small, neither too big that you need a golf cart to move around.
Just book a cabana!
rmodriscoll (Nepean, Canada) on Feb 03, 2023
I would like to share our most recent experience at this property. We have been vacationing there since 2019. Our most recent stay was for two weeks from January 19, 2023 to February 2, 2023. Pros: 1-nice property with excellent beaches 2-great service from the service staff, when they’re not trying to upsell you on food and drink. 3-rooms were clean and mostly well-maintained 4-good security precautions, felt safe Cons: 1-proliferation of fee for use cabanas (US$119 per day). Are usually placed in areas where they block the view for the rest of the hotel guests. Less umbrellas than my last visit for the guests who choose not to rent a cabana. Drink service is also very slow for the rest of the vacationers. 2-previously paying the upgrade fee and staying at the adult Turquoize tower gave you a first come first serve cabana plus access to the water circuit in the spa. This is no longer included and is an upgrade on top of your upgrade for the turquoise tower. 3-standard practises is to leave your credit card for incidentals when you check in. The understanding is you will go over the bill on check out and pay for whatever you used. On this trip, our card was charged ahead of time with items we did not purchase. This triggered a red flag from our credit card company. The card was cancelled for our protection. This left us without a credit card for the remainder of the trip. Management was less than empathetic……how about zero. Therefore I had to take a cash advance from the ATM at the hotel to cover the remainder of the bill. The transaction fee was $63 Canadian. I was also charged double the upgrade fee for a different room category. The conversation regarding pricing was recorded. Our $2095.88 Canadian upgrade for four nights should have had inclusions which I had discussed with the desk person prior to my purchase. Not only were they not included. Hyatt also refused to cancel the upgrade and return our money when requested by us. We were told we could stay in the room we were currently assigned and still pay the upgrade fee or move to the upgraded room without the upgrades we were promised with the room. I am also a Hyatt member, we were given no discount, and no points for our purchase. 4-high pressure tactics by serving staff pushing guests to purchase upgraded drinks and meal packages. I remember one meal at habaneros where I was interrupted at least four times during my 40 minute meal with offers of upgrades for food and drink. 5-diaper clad children in the pools and hot tubs, do I need to say more? My conclusion is if you choose to stay at this property, book the cheapest room in either the family or adult towers. I would then rent a cabana and get the exceptional service with that upgrade. The room category we were in was the third most expensive of the rooms at the resort. People who stayed in the cheapest rooms and paid for a cabana had way more service than we did.
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