All inclusive

Hyatt Ziva Cancun

Cancun 5.0

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Overview

Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

547

Rooms

Resort View
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Resort view
  • No more than 4 guests in the room
Resort View
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Swim Up
712 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Swim Up
712 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean View
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Ocean View
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean Front
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Ocean Front
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV

Club Ocean Front
483 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Oceanfront or Direct Caribbean sea views
  • No more than 4 guests in the room
Club Ocean Front
483 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Hyatt Club Level is a luxury experience with added value.

  • Private check-in and check-out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Tower
  • Bottle of domestic sparkling wine
  • VIP in-room refreshment center with liquor
  • Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
  • Complimentary domestic and international calls (USA, CAN & MEX)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine
  • Personalized Butler & Concierge Services

Club Ocean Front Corner Suite
1087 square feet
  • 1 king bed
  • Oceanfront
  • No more than 4 guests in the room
Club Ocean Front Corner Suite
1087 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Hyatt Club Level is a luxury experience with added value.

  • Private check-in and check-out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Tower
  • Bottle of domestic sparkling wine
  • VIP in-room refreshment center with liquor
  • Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
  • Complimentary domestic and international calls (USA, CAN & MEX)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine
  • Personalized Butler & Concierge Services

Turquoize Ocean Front Master
695 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Turquoize Ocean Front Master
695 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Turquoize Adults Only Tower includes

  • VIP check-in and reception area.
  • Exclusive adult only dining.
  • Rooftop infinity pool.

Turquoize Sky Ocean Front Master
695 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Turquoize Sky Ocean Front Master
695 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Turquoize Adults Only Tower includes

  • VIP check-in and reception area.
  • Exclusive adult only dining.
  • Rooftop infinity pool.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

KidZ Club

Open from: 9:00 a.m. to 4:00 p.m.
Age range: 4 to 12

@moods (teenager club)

The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12

Type Amenities
Saasil Bar
Tres Cervezas Bar, Sports bar Food options available, Open air
Punta Vista (Adult only 18+) Bar, Pool bar Open air
Dips & Sips Bar, Pool bar Open air
Bar del Mar Bar, Pool bar Open air
Juana Margarita Bar

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • Business centre

Type of restaurant Type of cuisine Open for Additional Information
Bastille's (Adults only 18+) À la carte French Dinner Dress code
El Mercado Buffet International Breakfast, Dinner, Lunch Dress code
The Moongate À la carte Asian Dinner Dress code
Tradewinds À la carte Grill/steak house Breakfast, Dinner Dress code
Lorenzo's À la carte Italian Dinner, Lunch Dress code
Chevy's À la carte American Lunch Dress code
Casa Café Café Coffee and Pastries Snacks Dress code, This venue may be closed or have reduced days of service during low season
Healthy Juana's Smoothies Snack bar Smoothies Breakfast
Habaneros À la carte Lunch

  • Rooms: 547
  • Floors: 18
  • Property view .
  • Built in: 2015

  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics

Blvd Kukulcan km 9.5
Hotelier Zone
Cancun, Mexico
52-998-848-7000
1-800-760-09-44
20 km from CUN
  • Beach front

  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Jetted pools: 3
  • Kids pools: 2
  • Cabanas available ($)
  • Waterpark: Included

Water sports

  • Non-motorized watersports: on site
  • Snorkeling: on site
  • Watersports centre: on site ($)

Other sports

  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Yoga classes
  • Basketball court
  • Culinary classes and tastings

  • 24 hour front desk
  • ATM
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Blvd Kukulcan km 9.5, Hotelier Zone, Cancun, Mexico
20 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Excellent resort

hassaan213 on Feb 03, 2023

Excellent place for vacation visit. The resort is well maintained, kids friendly, multiple restaurants with abundant food options. Well maintained beech, multiple kids activities Finally resort is just the right size, not too small, neither too big that you need a golf cart to move around.

TripAdvisor users rated this property 1 out of 5

Just book a cabana!

rmodriscoll (Nepean, Canada) on Feb 03, 2023

I would like to share our most recent experience at this property. We have been vacationing there since 2019. Our most recent stay was for two weeks from January 19, 2023 to February 2, 2023. Pros: 1-nice property with excellent beaches 2-great service from the service staff, when they’re not trying to upsell you on food and drink. 3-rooms were clean and mostly well-maintained 4-good security precautions, felt safe Cons: 1-proliferation of fee for use cabanas (US$119 per day). Are usually placed in areas where they block the view for the rest of the hotel guests. Less umbrellas than my last visit for the guests who choose not to rent a cabana. Drink service is also very slow for the rest of the vacationers. 2-previously paying the upgrade fee and staying at the adult Turquoize tower gave you a first come first serve cabana plus access to the water circuit in the spa. This is no longer included and is an upgrade on top of your upgrade for the turquoise tower. 3-standard practises is to leave your credit card for incidentals when you check in. The understanding is you will go over the bill on check out and pay for whatever you used. On this trip, our card was charged ahead of time with items we did not purchase. This triggered a red flag from our credit card company. The card was cancelled for our protection. This left us without a credit card for the remainder of the trip. Management was less than empathetic……how about zero. Therefore I had to take a cash advance from the ATM at the hotel to cover the remainder of the bill. The transaction fee was $63 Canadian. I was also charged double the upgrade fee for a different room category. The conversation regarding pricing was recorded. Our $2095.88 Canadian upgrade for four nights should have had inclusions which I had discussed with the desk person prior to my purchase. Not only were they not included. Hyatt also refused to cancel the upgrade and return our money when requested by us. We were told we could stay in the room we were currently assigned and still pay the upgrade fee or move to the upgraded room without the upgrades we were promised with the room. I am also a Hyatt member, we were given no discount, and no points for our purchase. 4-high pressure tactics by serving staff pushing guests to purchase upgraded drinks and meal packages. I remember one meal at habaneros where I was interrupted at least four times during my 40 minute meal with offers of upgrades for food and drink. 5-diaper clad children in the pools and hot tubs, do I need to say more? My conclusion is if you choose to stay at this property, book the cheapest room in either the family or adult towers. I would then rent a cabana and get the exceptional service with that upgrade. The room category we were in was the third most expensive of the rooms at the resort. People who stayed in the cheapest rooms and paid for a cabana had way more service than we did.

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