Hyatt Ziva Cancun
Cancun 5.0
Overview
Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
547
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/2hyatt-ziva-cancun-featuring-turquoize_resort-view-2-doubles.jpg)
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/8hyatt-ziva-cancun-featuring-turquoize_swim-up.jpg)
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Lit make-up mirror
- Smoke-free
- Direct semi private pool access
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
![Ocean view](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/hyatt-ziva-cancun-ocean-view-double-room.jpg)
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/4hyatt-ziva-cancun-featuring-turquoize_ocean-front-king.jpg)
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/5hyatt-ziva-cancun-featuring-turquoize_club-ocean-front-2-doubles.jpg)
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Access to the Hyatt club lounge
- Private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
![Club Ocean Front Corner Suite](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/hyatt-ziva-cancun-club-ocean-front-corner-suite-bedroom.jpg)
- 1 king bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Hyatt Ziva Club lounge access and private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
![Turquoize Ocean Front Master](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/4hyatt-ziva-cancun-featuring-turquoize_ocean-front-king.jpg)
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
![Turquoize Sky Ocean Front Master](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/4hyatt-ziva-cancun-featuring-turquoize_ocean-front-king.jpg)
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/2hyatt-ziva-cancun-featuring-turquoize_resort-view-2-doubles.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/8hyatt-ziva-cancun-featuring-turquoize_swim-up.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/9hyatt-ziva-cancun-featuring-turquoize_swim-up-terrace.jpg)
![Ocean view Ocean view](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/hyatt-ziva-cancun-ocean-view-double-room.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/4hyatt-ziva-cancun-featuring-turquoize_ocean-front-king.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/5hyatt-ziva-cancun-featuring-turquoize_club-ocean-front-2-doubles.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/6hyatt-ziva-cancun-featuring-turquoize_club-ocean-front-balcony.jpg)
![Club Ocean Front Corner Suite Club Ocean Front Corner Suite](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/hyatt-ziva-cancun-club-ocean-front-corner-suite-bedroom.jpg)
![Club Ocean Front Corner Suite terrace Club Ocean Front Corner Suite terrace](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/hyatt-ziva-cancun-club-ocean-front-corner-suite-balcony.jpg)
![Club Ocean Front Corner Suite living room Club Ocean Front Corner Suite living room](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/hyatt-ziva-cancun-club-ocean-front-corner-suite-living-area.jpg)
![Turquoize Ocean Front Master Turquoize Ocean Front Master](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/4hyatt-ziva-cancun-featuring-turquoize_ocean-front-king.jpg)
![Turquoize Sky Ocean Front Master Turquoize Sky Ocean Front Master](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/rooms/4hyatt-ziva-cancun-featuring-turquoize_ocean-front-king.jpg)
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
KidZ Club
@moods (teenager club)
- Children ages: 3 to 12
Type | Amenities | |
---|---|---|
Saasil | Bar | |
Tres Cervezas | Bar, Sports bar | Food options available, Open air |
Punta Vista (Adult only 18+) | Bar, Pool bar | Open air |
Dips & Sips | Bar, Pool bar | Open air |
Bar del Mar | Bar, Pool bar | Open air |
Juana Margarita | Bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Bastille's (Adults only 18+) | À la carte | French | Dinner | Dress code |
El Mercado | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
The Moongate | À la carte | Asian | Dinner | Dress code |
Tradewinds | À la carte | Grill/steak house | Breakfast, Dinner | Dress code |
Lorenzo's | À la carte | Italian | Dinner, Lunch | Dress code |
Chevy's | À la carte | American | Lunch | Dress code |
Casa Café | Café | Coffee and Pastries | Snacks | Dress code, This venue may be closed or have reduced days of service during low season |
Healthy Juana's Smoothies | Snack bar | Smoothies | Breakfast | |
Habaneros | À la carte | Lunch |
- Rooms: 547
- Floors: 18
- Property view .
- Built in: 2015
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Jetted pools: 3
- Kids pools: 2
- Cabanas available ($)
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
- Watersports centre: on site ($)
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Yoga classes
- Basketball court
- Culinary classes and tastings
- 24 hour front desk
- ATM
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
![Hyatt Ziva Cancun Logo](/content/dam/westjet/images/hotels/logos/cunhz2-logo.jpg)
![Bastille's (Adults only 18+)](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/5hyatt-ziva-cancun-featuring-turquoize_bastilles-adults-only-18.jpg)
Bastille's (Adults only 18+)
![Rooftop Pool at Dusk](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/1hyatt-ziva-cancun_rooftop-pool-at-dusk.jpg)
Rooftop Pool at Dusk
![El Mercado](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/z15hyatt-ziva-cancun-featuring-turquoize_el-mercado.jpg)
El Mercado
![24 Horas](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/2hyatt-ziva-cancun-featuring-turquoize_24-horas.jpg)
24 Horas
![Infinity pools](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/4hyatt-ziva-cancun-featuring-turquoize_infinity-pools.jpg)
Infinity pools
![Rooftop pool](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/7hyatt-ziva-cancun-featuring-turquoize_rooftop-pool.jpg)
Rooftop pool
![Kids Club pool](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/8hyatt-ziva-cancun-featuring-turquoize_kidz-club-pool.jpg)
Kids Club pool
![Tres Cerveza's](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/w12hyatt-ziva-cancun-featuring-turquoize_tres-cervezas.jpg)
Tres Cerveza's
![Punta Vista](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/u10hyatt-ziva-cancun-featuring-turquoize_punta-vista.jpg)
Punta Vista
![Chevy's](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/3hyatt-ziva-cancun-featuring-turquoize_chevys.jpg)
Chevy's
![Lobby](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/9hyatt-ziva-cancun-featuring-turquoize_lobby.jpg)
Lobby
![Aerial view](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/2hyatt-ziva-cancun-featuring-turquoize_aerial-view.jpg)
Aerial view
![Club pool](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/5hyatt-ziva-cancun-featuring-turquoize_club-pool.jpg)
Club pool
![Gazebo](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/w10hyatt-ziva-cancun-featuring-turquoize_gazebo.jpg)
Gazebo
![The Moongate](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/7hyatt-ziva-cancun-featuring-turquoize_the-moongate.jpg)
The Moongate
![Spa](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/z13hyatt-ziva-cancun-featuring-turquoize_spa.jpg)
Spa
![Main pool](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/6hyatt-ziva-cancun-featuring-turquoize_main-pool.jpg)
Main pool
![Hyatt Ziva Cancun Aerial View](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/1hyatt-ziva-cancun_hyatt-ziva-cancun-aerial-view.jpg)
Hyatt Ziva Cancun Aerial View
![Saasil](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/v11hyatt-ziva-cancun-featuring-turquoize_saasil.jpg)
Saasil
![Reception](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/y12hyatt-ziva-cancun-featuring-turquoize_reception.jpg)
Reception
![Fitness centre](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/x13hyatt-ziva-cancun-featuring-turquoize_fitness-centre.jpg)
Fitness centre
![Lorenzo's](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/6hyatt-ziva-cancun-featuring-turquoize_lorenzos.jpg)
Lorenzo's
![Swim-Up bar](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/cunhz2-sips-and-dips-swimup-bar.jpg)
Swim-Up bar
![Dips & Sips](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/cunhz2-sips-and-dips-aerial.jpg)
Dips & Sips
![Juana Margarita](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/4hyatt-ziva-cancun-featuring-turquoize_juana-margarita.jpg)
Juana Margarita
![North facing beach](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/3hyatt-ziva-cancun-featuring-turquoize_north-facing-beach.jpg)
North facing beach
![Aerial](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/cunhz2-aerial-shot.jpg)
Aerial
![Casa Café](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/8hyatt-ziva-cancun-featuring-turquoize_casa-caf.jpg)
Casa Café
![Tradewinds](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/9hyatt-ziva-cancun-featuring-turquoize_tradewinds.jpg)
Tradewinds
![Spa](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/cunhz2-spa-room.jpg)
Spa
![Punta Vista Bar](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/main/cunhz2-turquoize-tower-puntavistabar.jpg)
Punta Vista Bar
![Pasteles](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/services/y14hyatt-ziva-cancun-featuring-turquoize_pasteles.jpg)
Pasteles
Location
![20 km from CUN airport 20 km from CUN airport](/content/dam/westjet/images/hotels/cun/cunhz2-hyatt-ziva-cancun/cunhz2-overview-hero.jpg)
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 5.0
-
Location 5.0
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Incredible stay - possibly our best vacation ever
T4490VYjoannec (Chelmsford, United Kingdom) on Jul 21, 2024
Well we definitely struck gold at Ziva! I will try not to repeat what others have said but give a short summary. Overall hotel grounds, pool and beach - outstanding. Immaculately maintained and beautiful. So easy on the eye. I loved the fact there are now many loungers and palapas on the beach - which I believe is a recent change. 10/10 Staff - the best we have ever met. It’s clear that the staff are happy in their jobs and without exception spoke well of the managers and working conditions. This is reflected in fantastic service everywhere. Of particular note in our stay were Eddie and Yodrian (entertainment team), Esperanza, Alexis and Pablo (beach waiters), Noel (Chevys), Antonio (Tradewinds) Marco (La Bastille), Danny (buffet) Benjamin (luggage) and Marissa (club). Each of these people went over and above in some way to enhance our stay. However it’s important not to forget the unseen workers without whom the hotel would not run so smoothly nor be so clean. 10/10 Cabanas - we had pier cabana which was the highlight of our stay. We felt like royalty. It’s quite pricey but if you are going I strongly urge you consider it - amazing and worth every penny . We also had cabana 18 on the beach. We enjoyed this but for me it wasn’t shaded enough - the sun came through the slats and I ended up hanging towels over it. Loved the service and amenities of it though. 10/10 for pier 8/10 for cabana 18 Rooms - we chose club. For our family this was perfect. We loved the air conditioned reception and the drinks fridge. The room itself if I am completely honest lacked the wow factor of the rest of the hotel but it was pleasant and functional. We did look at a turquoise room during our stay which 100% has the wow factor. I would book this for a couples stay but for our family (even with kids aged 23 and 20), club was perfect. Club room 9/10 based on overall package. Restaurants - we loved the variety and the options. High quality food. Occasional longer wait times. Loved the daytime food options round the pool and the coffee shop. Overall 10:10 Entertainment- daytime great variety 10/10 nighttime we would have preferred an indoor air conditioned area 8/10 Fitness - my daughter attended the gym, Pilates and yoga scored 10/10 Excursions - separate reviews on here for Chichén Itzá with the amazing Travicons and Whale sharks with underwater Mexico. Also did snorkelling and jet skis with Epic Water sports. 10/10 Hygiene - I just wanted to mention the high standards held here. I was anxious one of us at least would get sick. I need not have worried. Not one of us got sick and we ate and drank everything. Overall verdict - loved by all of us. Incredible vacation which ticked all the boxes. If you are visiting you will have an amazing time. Hyatt Ziva - thank you to each and every one of you for making our holiday so memorable: Simply the best.
Mixed feelings
fcmommi on Jul 20, 2024
This facility is ok but it’s not worth the money the food is not great, the service is very slow, and the liquor is watered down. The one thing that i can say that is positive the people that work there are very nice and truly helpful, at least they try. The question to ask would i go back there? NO I would not!
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