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Overview
Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
547
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Lit make-up mirror
- Smoke-free
- Direct semi private pool access
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Access to the Hyatt club lounge
- Private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Hyatt Ziva Club lounge access and private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- VIP check-in and reception area.
- Exclusive adult only dining.
- Rooftop infinity pool.
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- VIP check-in and reception area.
- Exclusive adult only dining.
- Rooftop infinity pool.
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
KidZ Club
@moods (teenager club)
Age ranges
- Children ages: 3 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Saasil | Bar | |
| Tres Cervezas | Bar, Sports bar | Open air, Food options available |
| Punta Vista (Adult only 18+) | Bar, Pool bar | Open air |
| Dips & Sips | Bar, Pool bar | Open air |
| Bar del Mar | Bar, Pool bar | Open air |
| Juana Margarita | Bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Internet
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Bastille's (Adults only 18+) | À la carte | French | Dinner | Dress code |
| El Mercado | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| The Moongate | À la carte | Asian | Dinner | Dress code |
| Tradewinds | À la carte | Grill/steak house | Breakfast, Dinner | Dress code |
| Lorenzo's | À la carte | Italian | Dinner, Lunch | Dress code |
| Chevy's | À la carte | American | Lunch | Dress code |
| Casa Café | Café | Coffee and Pastries | Snacks | Dress code, This venue may be closed or have reduced days of service during low season |
| Healthy Juana's Smoothies | Snack bar | Smoothies | Breakfast | |
| Habaneros | À la carte | Lunch |
Facilities
- Rooms: 547
- Floors: 18
- Property view .
- Built in: 2015
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Jetted pools: 3
- Kids pools: 2
- Cabanas available ($)
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
- Watersports centre: on site ($)
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Yoga classes
- Basketball court
- Culinary classes and tastings
Shops and services
- 24 hour front desk
- ATM
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
Bastille's (Adults only 18+)
Rooftop Pool at Dusk
El Mercado
24 Horas
Infinity pools
Rooftop pool
Kids Club pool
Tres Cerveza's
Punta Vista
Chevy's
Lobby
Aerial view
Club pool
Gazebo
The Moongate
Spa
Main pool
Hyatt Ziva Cancun Aerial View
Saasil
Reception
Fitness centre
Lorenzo's
Swim-Up bar
Dips & Sips
Juana Margarita
North facing beach
Pasteles
Casa Café
Tradewinds
Location
Reviews
Horrible
X8634QQsoniag (Long Beach, California) on Jul 04, 2022
Please cancel your trip here if you have one. Worst experience ever. Where do I begin the first night our group had an issue. It was over some 16 kids running around wild in one of the bars. One pack of 3 boys under years old kept holding up a pool table. No kids should be allowed to do this. That is why they kids club it was late at night a we'll I asked the kids if I could please have the poles so our teenage boys can play. Well their parents came out the wood work from all over the bar. I agreed with with the Dad and I apologized for asking the boys for the poles. He said our boys could play after the kids finished playing what kind of game can 3 and 4 years have.Never the less we waited. Well 4 mores squared off to protect whatever stupid thing the kids where playing. After an hour of our boys patiently waiting we got up very upset as they set it that way. I got up and told one of the Mom's thats why we pay up to deal with this. The lady goes towards me but I have my kids there and would not put up with that. I told the Dad how unfair after we agreed to give us a fair change to wait for a game. Not to say that tainted the rest of our stay they have a family of 50 in the resort. They teamed up against us and harassed us the whole time. Took film of us and constantly singled us out to other people. Besides that you have to pay up to 150 for a cabana to have a place to sit. People go around at 7am putting towels down so nothing available after breakfast. They charge for coconut, pineapples. They sucked us into a surf and turf that was so awful we did not eat it. I was attacked by an iguana no joke and the dumb staff tried to say I was feeding it. NO where in my mind would I think of that.
Best place if all you want to do is get spoiled.
Jonathan N on Jul 04, 2022
Spent Thanksgiving Weekend here with my wife and three kids ages 1, 8 and 10. Have been here 5 years ago under the Dream brand and loved it.Now they took it to a next level by renovating the main pool and adding another pool area on the other side of the property. Both of these pools are huge and beautifully done. No matter where you are walking there is ocean view. Hotel was completely sold out but you felt no pressure by the pool restaurants etc. In other words it never seemed crowded. The staff except for a hiccup with 1 individual ( I will keep them out as not to ruin it for everyone else). Carlos who was our assigned butler was amazing. He made my experience that much better constantly making sure all our needs were taken care of. Drinks were flowing non stop food options were plentiful and location of the resort is the best in Cancun.
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