Overview
Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
547
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Lit make-up mirror
- Smoke-free
- Direct semi private pool access
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Oceanfront or Direct Caribbean sea views
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Coffee maker
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Access to the Hyatt club lounge
- Private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Hyatt Ziva Club lounge access and private check-in
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Hyatt Club Level is a luxury experience with added value.
- Private check-in and check-out in an exclusive area
- Personalized concierge services
- Best suite views in the exclusive Hyatt Club Tower
- Bottle of domestic sparkling wine
- VIP in-room refreshment center with liquor
- Exclusive Club Level lounge featuring premium drinks, appetizers and continental breakfast (7 a.m. until 10 p.m.)
- Complimentary domestic and international calls (USA, CAN & MEX)
- 10% discount on spa and salon services
- State-of-the-art espresso machine
- Personalized Butler & Concierge Services
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
- 1 king bed, or 2 queen beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Oceanfront
- Turquoize tower
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Concierge service
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
Turquoize Adults Only Tower includes
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in/out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Amenities
Bastille's (Adults only 18+)
Rooftop Pool at Dusk
El Mercado
24 Horas
Infinity pools
Rooftop pool
Kids Club pool
Tres Cerveza's
Punta Vista
Chevy's
Lobby
Aerial view
Club pool
Gazebo
The Moongate
Spa
Main pool
Hyatt Ziva Cancun Aerial View
Saasil
Reception
Fitness centre
Lorenzo's
Swim-Up bar
Dips & Sips
Juana Margarita
North facing beach
Aerial
Casa Café
Tradewinds
Spa
Punta Vista Bar
Pasteles
Location
Reviews
TripAdvisor Traveler Rating
Beautiful Resort
Allison P on Jan 09, 2026
My best friend and I just stayed at the Hyatt Ziva Cancún last week and we loved our stay! It was both of our first experience at an all inclusive resort so we didn’t know what to expect. We are two young women traveling and felt very safe and comfortable at all times. From the minute we walked into the resort we felt welcomed and were greeted by kind and enthusiastic staff. My friend has a severe coconut allergy and we were constantly reassured that any food and drink items served would be coconut free! The resort is very clean, beautiful and has lots of space to walk around and explore! There are multiple large pools with a swim-up bar, pool volleyball, and two hot tubs. One side of the resort has a smaller private beach with a shorter shoreline and you are able to rent cabanas for a very private beach area and an area with lots of chairs where anyone can access. On the other side of the resort is a LARGE beach area that people from other resorts in the area have access to. We enjoyed the large beach for the late morning/early afternoon one of the days. It wasn’t terribly busy and we had no issues finding a spot to lay in the sand without feeling crowded. The water is bright blue and crystal clear with white sand! The next day we rented a beach cabana and had an awesome server named Delfino! He was very attentive and kind! We chatted for a bit and it was nice connecting with him. Delfino was one of the many resort employees that always had a positive attitude and were extremely helpful. In the beach cabana area, there are about 4 cabanas side by side with privacy drapes/wooden slitted wall to enclose your cabana. They provided as many lounger chairs as needed which you can lay right on the shoreline! This area was very peaceful and relaxing because it’s just you and the few others who rented the cabanas, with your own little beach area! With the cabana we were provided lunch, a 5 minute face and neck massage (it was amazing), a snack and endless drinks! We were able to easily schedule a boat excursion at the resort and had the best time. We did the afternoon boat ride to Isla Mujeres and caught the most beautiful sunset at the island! The food at the resort was 7/10. I kind of expected that though for an All-Inclusive. On the other hand the breakfast buffet was very good! There was a HUGE variety of food with an intercontinental set up. The fresh juice bar had many juices that were delicious. Danny was our server each morning and was awesome! The best restaurant is right on the beach and called Habaneros. The fish tacos were so good and branched out to try the tuna tostada and loved it! My one “problem” with the resort is the dolphin inclosure but that’s because it makes me sad that they live there. They do seem to be cared for well though. Overall we loved our stay at Hyatt Ziva Cancún and would come back!
Poor Communication Spoils a Premium Experience
Navigate20254227346 on Jan 07, 2026
You might wonder why I am giving one star while everything else is five starts , let me explain As a Google Local Guide (Top 1%) who spends 200+ nights a year in high-end hotels and resorts globally, I have a very clear set of expectations for luxury service. Hyatt’s core value is to "care for people so they can be their best," yet my stay began with a stressful confrontation. Despite receiving 10+ pre-arrival emails—all of which I read—the resort failed to mention a mandatory dress code for dining. After a 4-hour flight and international travel, I was denied entry to a restaurant because I was not wearing a collared shirt (which I do not pack for a "relaxing" holiday). Unfortunately, my experience here started with a significant and avoidable frustration. I am a frequent guest at Michelin-starred restaurants and, in my professional life, I wear suits or collared shirts year-round. When I go on holiday, I look forward to relaxing. Despite receiving a high volume of pre-arrival emails from the resort—all of which I read—nowhere was it mentioned that certain restaurants required a collared shirt. After a 4-hour flight and the stress of international travel, being told I couldn't eat at a facility I’ve paid for because of a "hidden" dress code is unacceptable. The Issue: • Lack of Transparency: If a resort sends 10+ marketing and logistics emails, the dress code should be clearly stated in at least one of them. • Service Failure: At a $1,200 per night reality, the burden of "knowing the rules" should not be on the guest; it is the resort’s responsibility to inform. I travel the world and understand the "collared shirt" standard in fine dining, but in a resort environment, communication is key to a premium experience. To be blindsided by this upon arrival is poor management. I hope the leadership team reviews their automated guest communications to ensure future travelers aren't met with this unnecessary stress.
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