TripAdvisor Traveler Rating

Me and my fam went to this “luxury” beach resort that opened in 2019, figuring it’d be super nice since it was barely used during Covid. Man, were we wrong! This place was a hot mess and nothing like the fancy vibe they hyped up. Right off the bat, the hotel looked old and beat-up, like it’s been around for decades, not a few years. The materials were cheap as heck—no marble or anything classy, just stuff that already looked worn out. The whole design was a bummer too. It’s a beach resort, but barely faces the ocean? What a waste! The staff was okay, I guess, but you could tell most were temps. When something went wrong (and it did, a lot), they just played the blame game instead of fixing things. Super annoying. And don’t get me started on the dress code for the restaurants—way too strict for a beach vibe! Like, chill, we’re on vacation! The food? Meh, below average. Nothing special, and def not worth the price. Plus, the resort is in the middle of nowhere. Cell service was so bad we were basically cut off from the world. Not great for a family trip when you’re trying to keep kids entertained or even just check emails. Overall, this place was a huge letdown. It’s like they had a shot to make something awesome and totally blew it. Save your cash and skip this one—trust me, you won’t miss out

Lets start the review off with Victor .. barback at Shoothe.. he's the “GO TO” man for your drink. Great conversationalist .. our room was right by his swim bar in building 4.. so if you are coming stop by and check him out

Excellent week! Great entertainment! Cowboy, Eduardo and Dominic from the entertainment team were very fun! The white party and Mexican wrestling nights were super fun! Love the MJ show!! The food at every restaurant was delicious and drinks were amazing! Ronaldo at the infinity bar was great! Beautiful resort! Awesome hydrotherapy session! We will definitely be back!

Awesome experience! Staff is incredible, food was great, fun for everyone!! Wrestling, Michael Jackson, queen were all fun. Dancing and singing at night.

Dominick is the best entertainment! So much fun aqua aerobics and aqua Zumba! Stoped to check in with us too! Just the friendliest ever!