Majestic Elegance Costa Mujeres reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

5934 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

SPECTACULAR!

tina g on Jul 06, 2024

Absolutely amazing experience even DURING a hurricane. We couldn’t keep my daughter Olive away from kids club. She was obsessed and the ladies there (Diana and Gina) were just spectacular! They truly love the kids and their job! This is our second trip here and definitely won’t be our last! Thank you!

TripAdvisor users rated this property 1 out of 5

Never book here

Mirta C on Jul 06, 2024

This hotel refused to give credit or a refund on a week stay for 19 of us. We did not want to chance being there during the incoming hurricane- Beryl. However their management refused to work with us, and we lost over $16,000. Their reasoning was that the Mexican government had not declared the warning for Beryl, even though every news station was covering the path and showing it would hit, and it did. I had seen several posts of how this hotel just kept people’s money during a the threat of a hurricane. I would never recommend booking here EVER!

TripAdvisor users rated this property 5 out of 5

Family and friends

Terri W on Jul 05, 2024

The rooms were spacious, very clean. The beds were comfortable. The maid service was excellent. They constantly came and cleaned our rooms and turned our beds down at night while we were out to dinner. They had entertainment every night. The food was great. We will go back when we get a chance. The bartenders and staff were great!! We made some great friendships! At the beach we met Johnson, Abraham, and Cauich. The piano bar we made friends with Geovanti and Emmanuel.

TripAdvisor users rated this property 5 out of 5

Wonderful!

Ava L (Overland Park, Kansas) on Jul 03, 2024

Our stay at Majestic Elegance Costa Mujeres was absolutely amazing! We were welcomed with warm smiles and a refreshing drink from the moment we arrived, setting the stage for an unforgettable vacation. The rooms are spacious, beautifully designed, and spotless, with the swim-up suite providing luxurious direct access to the pool. The dining options are exceptional. The resort's amenities, including pristine pools, the exclusive Elegance Club section, and a serene spa, are top-notch. The service throughout our stay was exceptional. Majestic Elegance Costa Mujeres is a paradise offering luxury, comfort, and outstanding service, leaving us rejuvenated and planning our return. Special Shout-Outs: To our favorite server around the pool and beach area, Rayli, you are awesome! He always ensured we had everything we needed and went out of his way. The best bartenders, Oscar and Juan, always made us the best drinks of the night. They greeted us with smiles and made us feel special. The entertainment staff, Jaime and Jesus, did an amazing job providing entertainment full of dancing, pool games, and good times. You all are exceptional people—thank you for everything!!

TripAdvisor users rated this property 5 out of 5

Exceptional Experience for Mexico Destination Wedding

Willie S on Jul 03, 2024

This was a great trip to celebrate my oldest daughter's destination wedding. Our butler, Isacc, was the best of all; he was attentive & made sure that we were aware of activities and dining experiences at the resort. A server, Ivan, who was older was the best in every location we saw him (welcome dinner in main buffet & at the wedding reception). Others who were noteworthy were Jose Garcia & Cauich, who were our bar butlers. Ana, photographer & Leo, videographer made sure to catch the best photos! We would definitely go again!! Nicely done, staff!!

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