Majestic Elegance Costa Mujeres reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

5504 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Mediocre, there are better resorts.

Ken_California_714 (Cypress, CA) on Mar 02, 2024

We have stayed at many resorts in the Cancun area and this is not the best. The food in every restaurant including the nicer restaurants that require reservations was not good. I know you’re thinking “It’s an all inclusive, what do you expect?” But see my first point, we have stayed at many resorts and we were super disappointed in the food at this one. Now onto the positives. First, the staff at the infinity pool were all amazing (Isai is the best, give him a raise. Gio was amazing engaging everyone. Jesus Leal behind the bar was attentive and quick with the drinks). The rooms are clean and nice, and the resort is generally well kept. The entertainment was ok, typical resort entertainment (sometimes good, sometimes cheesy). Easy to fine daybeds, cabanas, space on the beach. Most resorts have an ice cream shop, it surprised me this one didn’t. Overall enjoyed our trip but there are better resorts.

TripAdvisor users rated this property 5 out of 5

Elite Vacation Experience

Road44520211058 on Mar 02, 2024

I really enjoyed my experience at Majestic Elegance! The food and drinks were great from every restaurant and bar we tried, the establishment was very clean, and all of the evening shows were a lot of fun! All of the staff were very nice and helpful. Gerado & Victor were super friendly, informative about resort activities, and gave us some good laughs, definitely making our experience more fun! I will for sure be planning another trip here in the future!!

TripAdvisor users rated this property 5 out of 5

Great time- awesome resort!

Dan T on Mar 02, 2024

Wonderful time! The shows were all top notch- shoutout to Gerardo (entertainment)! Jaime at the Mexican restaurant is the best! Beach is amazing- Salvador is the man! We had our son’s destination wedding and had a wonderful week. The staff is amazing!

TripAdvisor users rated this property 5 out of 5

Great Pool Experience

Jill S on Mar 02, 2024

We are here for a wedding! Gio at the pool was amazing! We did a class w her and it was great. The food here was great as well! Overall, we also had a in room attendant issac who was great he helped us with all the things we needed! Everything was well appreciated! Thank you.

TripAdvisor users rated this property 4 out of 5

Great pools and great service.

572heidiy on Mar 02, 2024

We had a great time here with friends and family. I would like to point out 3 people who made the stay excellent: Gio, Isaí, and Jesus Leal all working at the adult pool. Isaí treated us like VIP every day and Gio was so fun as the Zumba instructor and game leader. We have stayed at many all inclusive resorts and this was THE BEST for availability of chairs and cabanas on the beach and at the pool. You can move around all day and always find a spot to leave your things or relax. The resort was very clean. The restaurants had no wait most of the time. 2 restaurants require reservations. The only thing is the food at most restaurants was underwhelming. We don’t have big expectations but there were times when I really expected more. It wasn’t a total waste though, usually something in the course of the meal made up for it. My tip for getting great service: try to speak in Spanish, make conversation with the staff and leave tips wherever you go. The staff was so good to us because we treat them like people! So sad to see others be so demanding and rude.

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