(New York City, New York)
Jan 29, 2023
Hotel was great. The resort was beautiful . The service was amazing. The food was not the best unfortunately… however, the staff, drinks, and the beauty of the hotel made up for it. Pool staff was great- the guys walking around servicing drinks. Entertainment staff was good too especially Kennia. You will have a nice Time whether you want to relax or party.
Go ahead and book it!!!
Jan 29, 2023
We stayed Jan 14-21 as a couple in our early 50s, but still up for some good fun!
We flew with Sunwing and crossed our fingers. Both flights were good, our luggage arrived. As we were arriving in the morning and our room wouldn't be ready until 3 pm, we opted to just take the Sunwing bus to the resort as we'd have to wait anyway, and that was fine, an hour or so trip. We were escorted to the Club check-in, got our bracelets - which serve as your room key! Loved that! Changed into something less warm and wandered the resort until our room was ready.
Michelle was our butler, and she was terrific! She set up our 2 reserved dinners and checked in with us almost every day (we didn't expect more, we're not needing catered to) She also brought us our room bottle of spirits the 1st day.
Our 4th day, she gifted us with a few bottles of liquor and a lovely note!
We requested a plunge pool in the 4000 with an ocean view - we got a plunge pool in the 1000, overlooking the vacant lot next door. At first we were disappointed, but I tend to think things happen for a reason so we took it without mention as we were there to enjoy time away together. It turns out it was very windy, and our side of the building was sheltered so our balcony was great, as for the roof pool, the water was very chilly, we actually only got in a few times for a short period as it didn't get much sun, maybe a few hours midday. I'm not sure I'd spend the money on that kind of room in the future...
The beach was beautiful, but also windy enough every day that you didn't stay long as you were sandblasted, but probably the time of year.
The pools were awesome, as were all the bars. And I have to say, the food was terrific as it was so plentiful for options you had to be able to find something somewhere, so many choices. All the servers were fabulous, and if you don't know what to try, ask them, they are usually spot on!
A few people to mention that made our trip so much more fun -
Victor at the Club pool towel station always found us a bed no matter what time of day and took the time to chat with us every day, we truly enjoyed his company!
Also Kennia with the Animation team, she spent some time 'trying' to teach us Spanish and that was a hoot! She's a sweetheart!
Our maid was Jazmin, and she did a terrific job each and every day, so nice to come home to a tidied room at the end of the day!
Our bar fridge was stocked every day without fail.
The entertainment is good, after all, it's what you make of it. You're there to have fun so you pick and choose your time spent.
Our last day we made sure to find Michelle, our butler, to give her a small gift and tip, she asked if we would like a romantic tub set up for the evening and I'm so glad we said yes! Essential oils and rose petals was such a nice end to our trip! Beautiful! Thank you Michelle!!!
Would we recommend this resort - oh yeah!
Will we go back - I wish I were there now!
The only things I would have done differently is to take our own ground coffee and filters for the room coffeemaker, as we enjoy starting our day on the balcony with a cup. And taking along more cold meds, as I caught a nasty cold on our 5th day, but I was in paradise so it made it easier to take, lol.
If you need anything at all, ask. Even if you have to ask twice, the people who work here are wonderful and really try to accommodate to make your holiday special.
Tip these employees well, they really do deserve it!
The hardest part to take was having the key bracelet cut off the morning we left :(
Lisa & Bill
Baby Moon at Majestic Elegance
Jan 29, 2023
Majestic Elegance Resort is truly a 5-star experience. From the moment you arrive, you are greeted with impeccable service and breathtaking surroundings. The rooms are spacious and luxurious. The Food is delicious, with a variety of dining options to choose from. French and Japanese (only two needing reservations in advance) along with Steak, Italian and I believe a Seafood (did not try) that you can walk in. The staff is friendly and attentive, always making sure that guests have a wonderful stay.
Special shout outs to the following that made our trip memorable:
Allen at Reception - Helped us ensure our stay was perfect
Eddie (Adults only section Entertainment) - Extremely personable, kind and always had a smile on his face
Luis at Breakfast Buffet (Server) - Impeccable service! 5*
Mateo at the French Restaurant (Server) - Once again, impeccable service and noticed the small details to ensure we had the best experience possible
Diego and Julien at the Lobby Bar - Made delicious cocktails (make note to try the espresso martinis) and provided fabulous service
Jaime (Adults only section Server) - Extremely attentive, always made sure we had a beverage in hand!
Please note when booking, there are two sections of the hotel. Family and Adults only - you need a special bracelet to access the amenities of the Adults Only section.
We are loyal to Secrets Playa Mujeres (down the road) but decided to try Majestic out for something different. We were extremely impressed, and looking forward to returning with our little one for our next vacation. :)
Great Trip at Majestic Elegance Costa Mujeres for our Anniversary
Jan 29, 2023
The resort is very nice & very clean. The Jr. Suite in club elegance room was also very nice with jacuzzi tub on the balcony. I liked the fact that the sun beds around the pool were first come first serve & did not cost extra. It was also great that you could get beach towels without a card or having to give your room number. The staff was very accommodating. The entertainment staff of Anna, Coca, Saul & Abby were very good among others. The food was good & there was a wide variety to choose from. The massage and spa was also very good. Yemet was also helpful at the spa. Overall a very nice stay.
Elegance is right
(River Edge, New Jersey)
Jan 28, 2023
This was our first time in Mexico, and this amazing place makes me want to come back in a week, even though we just got back yesterday. My wife and I went here just to get away from it all hang out by the pool hang out by the beach, eat drink and relax and man this place Delivered. this place is Elegance times 100
will come back soon.