TripAdvisor Traveler Rating

This resort is a must see, must go, and for me a must return. I travelled with my family for a wedding and my son’s 2nd birthday. This property did not disappoint. The staff were sooo friendly and accommodating. I do need to meet room Diana from the kids club was absolutely incredible. She was helpful and so nice to my son. So welcoming and a joy and perfect for children. My son was able to enjoy the kids club every morning. As well as Londres, who helped me with a special piñata we brought. We also got to see Diana the day we left who gave my son a special piñata gift full of little snacks and a tshirt to remember his stay. Your children will be in great hands with the kids club team. The food options are la cartes and buffets were amazing and I’m still dreaming about the flavors breakfast buffet refried beans and empanadas. Mar house was perfect for lunch with a view. The hamburger and hot dog stand on the beach was incredible. But my absolute favorite was the Mexican a la carte. The server we had was so great, helpful, and if you’re lucky enough to be celebrating a birthday a surprise you won’t forget. I cannot wait until til I come back to this resort.

Came with a large group. My 1st room was on the family side and faced construction with constant banging. Changed to and upgraded to Rm 2 which smelled of mildew. I was charged for an upgrade, although other members in my group was upgraded for free. Changed to Rm 3 which was much smaller than Rm 2, yet I was not refunded anything. Butler service is a joke. They need to revisit what butler service is. There was a swim up bar at the family pool and no swim up for adults only pool. Some of the employees were rude dismissive and could care less about any issues. Especially some at the front desk, one of which told us we could write what we want for a review. She did not seem to care less. There were mildew issues throughout the resort and that includes the pool/beach furniture. The floors were constantly slippery due to moisture. That includes the floors in the room. Parts of the resort looks more rundown than it 5 years. There were no attempts made to clean up the seaweed on the beach. The food was meh, except the Japanese restaurant, which was pretty good, and most of the buffet food was good. The steak restaurant was not too bad. The resort served imitation ketchup. Just no! I could go on, but I do not think they could care less.

The place was beautiful with an amazing beach. The staff were super friendly. There were plenty of options for food. We were there for our Anniversary and they made it special. Stay in the Club if you can. Use your Butler. Val was ours and she was great. Rayli (Ray Ray) was the waiter at the VIP infinity pool, and he was great. Karina lead activities at the VIP pool and was great I rate all my hotels on-Would I go back- and yes I would.

Oli is amazing and a great entertainer. He is super cool and really made our time at the resort one of a kind. Give him kudos! He’s the best! He stretched in amazing ways at Zumba Isai was the best pool runner as well and was amazing with the drinks and so attentive. Friendly and welcoming. He came with drinks every 10 min. This is our second time here and we will be back every year.

This was the most elegant, relaxing and beautiful vacation! The staff went above and beyond to make our vacation magical. Felix, Jenni and Indira were the best bartenders!!! We went with a couple who had been to this resort previously and we will be back too!!!