TripAdvisor Traveler Rating

First time at a all exclusive resort and to Mexico! The resort its self was super nice and clean, no complaints. The thing that stood out the most was the staff, the service was absolutely over the top! The activities that are available to take part in through out the day are a definite plus! EDDY and VALERIA were two of my favorites, they made our volleyball game extra fun! And at night time the piano bar staffed by CARLOS and Salvador was probably the best bar service I have ever had.. Thank you to all the staff for there hard work, it made staying at the Majestic very memorable!

I had a great time. I spent 5 days their. The butler was was great help. My butler name was Renee he kept me informed on all the daily entertainment and kept checking on my mother and I every few hours. My mom turned 81 and they made sure she had the best experience as promised.

If you are looking for a place to just drink and eat bad food this is ur place. Far from everything, horrible service, just a horrible experience overall. I will be writing a full article about our experience which will be published and feel free to reach out to me directly to discuss. They just don’t care about their guests period. I’m on my honeymoon and wanted to leave today given our experience and they flat out didn’t want to discuss nor give my wife the time of day. Then we had dinner at Kabuki tonight at 930pm with Walter as our waiter and Elias as the chef(both whitenesses) a beetle crawled out from under my chicken on my plate!! Flat out disgusting, room service took about two hours last night, we had a swim up room and the balcony was wet so we asked for several towels and we couldn’t get more than two. Not even enough to swim then shower with!!! By far the worst honeymoon experience I think anyone could have. Save yourself and go stay at a normal hotel. If you aren’t looking just to get drunk for cheap do not stay here!!! It will balance out anyways and you will have a way better experience. We are leaving days early and going to the JW in Cancun tomorrow. In this busy life we rarely get time to disconnect. Make the right decision and use your hard working money for a hotel that values their clients.

Beautiful resort. Perfect for couples who want a laid back relaxing experience. A wedding would be lovely. Service is exceptional. Food is varied and many dishes in restaurants are excellent. Buffets are good too. Lots of beach seating. We are partial to palapas over beds because they provide the most shade. In cooler season the beds would be great. We got the suite with jacuzzi and bed upstairs. This wasn’t used much because it’s still very sunny and hot but during cooler season would be really useful. There are lots of bars. Again staff is very attentive and helpful. We have been to Cancun multiple times and we keep coming back because the service is exceptional.

We had a great time, the food was great, the wait staff at all the restaurants was amazing, and Latin night “Cuban music” was fabulous! I would come back here in a heartbeat. This was our 7th visit to Cancun celebrating our 35th wedding anniversary where we originally honeymooned and can’t wait to come back.