Paradisus Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

19625 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

2024 Spring Break with Family

Edixon M on Apr 06, 2024

Excellent place to visit with your friends, family, or significant other(s) Restaurants are really good and the Buffet is always a safe bet for breakfast, lunch, 2nd lunch, snack, 2nd snack, 3rd snack and dinner. Awesome entertainment throughout the stay. Also, very prepared with all amenities including a Family Doc at the property. My daughter got sick and the doc was quick with her diagnosis and assertive when it came to give her a shot, sure enough in just one day my little princess was on her feet dancing and playing around.

TripAdvisor users rated this property 5 out of 5

Eric and Ian great bar staff

Wesley C (Buntingford, United Kingdom) on Apr 06, 2024

Eric and Ian are the best bar staff. They are polite and attentive and great knowledge about the drinks and customer service. We visited the Ginga bar every night and they always make fantastic drinks for all the family alcoholic and non alcoholic.

TripAdvisor users rated this property 5 out of 5


Brayan P on Apr 06, 2024

Great service by Omar ! He made sure we were taken care of and felt great the whole time. He suggested the best plates and made sure we always had something at hand. Would definitely come back to lemon fish to be served by Omar! He made this experience very special.

TripAdvisor users rated this property 5 out of 5

Paradisus Resort

Natalie C on Apr 06, 2024

Amazing resort! Rooms are beautiful, staff is awesome, so friendly and make you feel welcome! The Reserve is a definite yes…we weren’t sold on it before we came but extremely happy that we did it! Moises, at the bar is incredible! He is such a positive, friendly, happy guy who only wants you to have a great time! He loves his job and has the best office around!! The bartenders, Edwardo and others were so great too! The huts…you only get 2 days worth with your stay at the reserve but the pool lady made it so we had them every day! So friendly and kind!! The restaurants…Lemon Fish - sushi was amazing! Flora - the pumpkin soup and salmon was to die for and Anabel was such a sweet server! Sante - everything was amazing! Our concierge, George, was so sweet and helpful!! Would definitely return!!!

TripAdvisor users rated this property 5 out of 5

A very family friendly experience

FRANK M on Apr 06, 2024

Service from Rodrigo and Didier at the pool were awesome! They were attentive, kind, and accommodating to our large group. Jesus at Capello and Esteban and Wilbert at Agua Marina made us laugh and paid atttention to our family's dietary needs. The kids loved Alfredo's bird calls and he anticipated our every need. The staff has been fantastic!

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