Paradisus Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

20314 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Blue Agave

JisooS22 on Nov 02, 2024

Service and food at Blue Agave is excellent! Especially Bernice, Paola and Xochiit did an excellent job taking care of us. We didn't know what to order but they gave us the family spread that included little bit of everything. We couldn't be more happier with our experience.

TripAdvisor users rated this property 5 out of 5

Paradisus Paradise

859stever (Long Island, New York) on Nov 01, 2024

The shining stars at the Paradisus Cancun are the people that work there. Yvonne and Alberto at Malva Dinner were exceptional and one of the reasons we keep going back. Ignacio at Malva breakfast is another fabulous employee. Always request him at breakfast. If you are spending time at the main pool, Jose and Balthazar rock it. What a great time. The food and amenities are very good but it's the staff that brings it home.

TripAdvisor users rated this property 4 out of 5

Sweet purple goodbye

Eunice L on Nov 01, 2024

We mainly revisit because of Oscar, Luis(bartender), Gabby, Julio, Luis and everyone at the Reserve section. They were amazing at welcoming us and being family. The Reserve was formally the Royal Service. It’s great but still not quite the same wow factor. The value is not the same. Restaurants are good. They brought the good cooks back at Malta! Fanny and Shade at Flora were very sweet. Food was good too! Would have like to see the purple towels again and the purple lights at the top of the pyramids. Missed the beach bags in the room too. Lights weren’t working properly in the headboard but, a little birdie told me they are planning on remodeling the resort. Looking forward to seeing a new Paradisus with the former purple wonders again.

TripAdvisor users rated this property 5 out of 5

Dinner at Cielo

25vanessam on Oct 31, 2024

One of the waiters at the restaurant Cielo ,named Melvin, was very sweet, helpful ,super friendly and accomodating ensuring that our food was correct and exactly what we ordered. Overall ambiance was lovely ,clean a relaxing enjoyable experience. We highly recommend this place.

TripAdvisor users rated this property 3 out of 5

Excitement turned into disappointment :(

M9688YZjessicap (Orlando, Florida) on Oct 31, 2024

We came to this resort for our honeymoon and wanted to come back for our 10 year anniversary. We booked what appeared to be a beautiful premium ocean view suite in the adults only Reserve. Upon checking in we got to our room - went down under sea level and the room had no view, the top of the balcony wall was actually ground level. We requested a new room and were refused even though we were told that the hotel was not full. So extremely disappointing. Otherwise everything was amazing but the was so incredibly disappointing and our hopes of returning for each anniversary will likely be a different resort now.

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