TripAdvisor Traveler Rating

Amazing place! Could just use a few tweaks. Food is okay, but nothing mind blowing. They asked the occasion of every dinner, but one of the dinners was my birthday and they did nothing for it. That was a little disappointing.

This hotel was perfect for a family vacation (and wedding). Our room was great and very clean. The spa was wonderful and the treatments were fabulous. The staff members were so lovely and accommodating. A few special staff members were Alejander at the Nespresso Cafe, Ava by the pool, and Adan the Concierge. The quality of the food could be improved, but overall it was a great visit to Cancun.

Lovely hotel, all the staff so friendly. Would definitely stay here again in the future. Only thing that lets it down was how many things was only for the reserve customers only. No drink menus, so was unsure on what drinks they actually done. But the overall service was outstanding.

This is our first stay at Paradisus Cancun but have also stayed at the Paradisus Punta Cana. You are greeted at the front door with a cool towel and cold fruit drink. Staff is incredibly helpful as they help with bags and checkin process. Bracelets are your room key and gate to the resort. The food was amazing. Restaurants require reservations that you can make downstairs by the buffet. Sometimes we could make them for future days and sometimes not. Not sure what the actual rules were. Buffet is really good. Beds were comfortable. AC in the room went down to 68 at the lowest. Open common areas are not climate controlled. So in the afternoons it is quite hot and humid in there-especially the elevators. Most restaurants are climate controlled. Public restrooms have washcloths to dry hands AquaWorld is literally across the street. The front door men will drive you down to the gate in a golf cart. We had no issues with mosquitos Umbrellas with chairs at the beach were perfect A lot of seaweed on the beach. Each evening there is some kind of show. Sometimes out by the pool. Lighting wasn’t great but it’s entertainment. Also most afternoons some kind of inflatable or activity by the pool. Would definitely stay again.

Had an amazing time thanks to Carolina and Erick, our concierge! They made my friend and I stay very easy and pleasurable. I was literally able to turn my brain off thanks to them. The hotel architecture is beautiful. You really feel like you’re in your own world. My only criticism is when I ordered nachos through room service it was terrible. Chips tasted stale and the food cold.