TripAdvisor Traveler Rating

It might be listed as a 4* but I would argue it is not too far off of a 5* in a lot of ways. The food was good and sometimes excellent (the mashed potatoes, pastas and most veggie options were particularly good). The food variety was fantastic day to day at the buffet considering the size of the resort. And the snack bar was quite good as well. The drinks were fantastic! Though I would say that pricing the Level upgrade at almost $100 extra a day was a bit steep based on what you got. I was 100% fine skipping that and never felt like I missed out. The beach was pretty nice and it was very large relative to the other nearby resorts. Right down the beach beside the break wall was an excellent little snorkeling spot. There was a lot of activities on the beach that are great for families. They had paddle boards, kayaks, snorkeling gear all for free and if you wanted you could rent Jet Skis as well. The rooms were decent. I found mine to be very clean, the bed very comfortable and the air conditioning worked great. My parents found their bed to be terrible so maybe it varies room to room? The staff though? Absolutely wonderful. They must be some of the best staff at any resort I have ever seen in any country. I don't remember a place were I felt more welcomed by so many friendly people. From the cleaners, to the servers, to the service desk workers, 100% of them were great. Hell even the doctors were easy to deal with (I had a prior issue that flared up mid trip). They went and brought their own laptop into the room so I could watch netflix while waiting for treatment. You can't beat that

The setting is beautiful. Rooms are spacious and have what you need. The best part about the entire place is the staff. Everyone is so kind and helpful. Our concierge Gerardo did a wonderful job making sure we had the best stay. We booked a Levels room and enjoyed the A La Carte breakfast and private beach area with Bali beds.

Wonderful resort with excellent customer service and atmosphere. The staff were amazing, the food was great, and the amenities were fabulous. Probably the best hotel experince that I have had with respect to the hotel management making sure that our experience was the best it could be. The beach out front is lovely, and a short walk down the beach to Playa Azul provides some excellent snorkeling. Food options were great, especially with the buffet. Consierge made it easy to book and participate in many activities.

The staff was super friendly and hard working! We were glad to have special services for our race-bike mechanic, early breakfast and transportation. The resort was quiet and clean. We liked that there were separate family and adult areas. The beach was nice and the food was tasty! We also enjoyed the specialty restaurants.

I’ll never forget Luis, the lobby bartender. Remembered me and my family’s drinks all week. Nice guy. Hands down one of the best.