TripAdvisor Traveler Rating

Amazing food, best tacos ever. Service goes above and beyond. Jorge is super knowledgeable about Mexican traditions. The tacos from different regions are excellent. Definitely we recommend to visit. Weather was amazing too. Great setup

Amazing experience. Food was great. Waiter asked don’t know what if we wanted desert. I asked the waiter for a Brandy Alexander which was not on the menu. He went and made the best Brandy Alexander!!! Amazing!! He was awesome! The best!! Highly recommended!

Food was great, service was great, couldn’t have been better. Jorge was absolutely amazing as well as there sat of the staff. We were treated like family from the begining and the service was personalized the entire night. We’ll be back in a few months and look forward to it.

We have been visiting with Melia in Cozumel since 1994. There are so many reasons we keep returning. As you arrive someone is there to greet you, help you with your luggage and get you to your check in. The check in process has always been fast and professional. It is at the registration that you will receive your wrist band / room key along with additional useful information about the resort and entertainment schedules. When we got to our room, the luggage was delivered. The room was very clean, well stocked and fresh. The bathroom was also clean, fresh and had large towels all folded and neatly stored. The room had enough storage for all of our travel belongings and had a safe that you can use your own combination for opening and closing. The grounds are always well kept groomed as well as the beach area. We did notice a small crew came in at night to repair some of the thatching on a pool side cabana. They were very quiet so they wouldn't bother any guests and used flash lights to do their work. The buffet restaurant is well staffed and someone will seat you as you enter as well as take your beverage order. The Melia presents their food offerings in such a way that they are always fresh and do not sit out in the open for a very long time. Each and every day there was fish, chicken, beef and pastas available along with vegetables. In the breakfast line you can order your eggs in any style you wish. If you are a fruit and salad person they have a section where you will find both fresh fruits and greens. In the buffet there is a section for breads as well as pastries. Along with the buffet the is a Bistro a Mexican Restaurant a Taco Restaurant and the Fish House. We also noted that the guests were dressed nicely for the evening reservations at the restaurants. We also noted that someone wearing a tank top and bathing suit was not allowed into the Fish House. There is some form of nightly entertainment and the schedule is posted. We did get to see a magic show and a very good rock band. They also had single musicians performing. The sign of a good operation is how long the employees remain with a company. We have seen Franciso, Maximiliano, Arcangle, Sandra, Antonio, Ian, Diego and Abril there at the Melia for many years and want to thank them for their hospitality. We would like to thank Alfonso, Sandi O and Edwin G for all of their outstanding care and professionalism.

Had a wonderful week at the Melia. The staff are wonderful and care to make our experience the best it could be. We are a family with two teens and we have had the best time. We did stretching/yoga in the morning with Iris and April. They were attentive and it was wonderful to have this on offer to be outside and active. We had a great meal at the Fish House and the staff: Aurora, Erick, Teotoro, Fredy, Christian, Adrian and Agostian all made the evening so special with their close attention and care. The food was delicious. Everywhere we went, the staff, either at the buffet, the bar-( Willian), cleaning staff (Lorena) and activity staff(April) make this hotel a very special place to spend a week. The care that we saw to ensure that young children felt welcomed warmed the heart! The physical space a huge expanse of beachfront along with daily activities reminded us that we are glad we chose Melia in Cozumel.