Meliá Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

4965 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

DayPass from Virgin Voyage Cruise

Scott G (Delray Beach, Florida) on Sep 14, 2023

We did a DayPass from resorts for a day. It was perfect. The checkin was 5 minutes. They gave us wrist bands. The resort wasn’t busy at all. The service was excellent. We spent most of the day at the pool but also enjoyed the beach. We rented Jetskis on the beach and they had options for other equipment. The beach was powered sand. Water was a bit brown close in but the beach was clean. The pool was great. Swim up bar. Enrique the bartender made our day. He was so knowledgeable and friendly. He spoke several languages and just made our entire experience perfect. Enrique said he had been there for 17 years. He was very attentive to all there as was the rest of the staff. Bathrooms were clean. The resort was clean. It wes getting some face lifts in certain areas which it needs. Food was good. Personally I would skip the burger and snack bar and go to the food. It was good. Nothing too special but good and the service was again top notch. Very friendly people. We felt safe we felt appreciated and we enjoyed a great time. We were on a Virgin voyage cruise which comes into punta langosta port. This is the most north port and Melia is the most north resort about 10 minutes cab from the port and 10 dollars for up to 4 people. It was twenty for 6. Cabs each way were easy. Definitely worth the price of admission. Smaller facility but cozy and comfortable and great service. I can see how some say not enough chairs. At the pool they could use more as I can see if it’s busy there are not enough chairs and they had room for more. Thank you to the staff for doing a wonderful job and Thank you to Enrique for making it special. Hope to see you again in December.

TripAdvisor users rated this property 5 out of 5

Amazing anniversary celebration

lisarV8124QF on Sep 09, 2023

We just returned from a wonderful week at Meliá for our anniversary .The staff went out of their way to make our week special. Jorge went way beyond our expectations and made sure we had everything we needed from restaurant reservations to our cabanas. He even had champagne in our room and rose petals on our bed for our anniversary! Diego provided excellent service pool side and beach front tending to our every need with cold drinks and towels. Willian … the bartender.. he makes a mean margarita and provided amazing service. The entertainment staff Leonardo and David provided lots of fun entertainment. Victor provided excellent service in the dining room. I could go on and on about how great the staff is at this resort. Everyone went out of their way and many I didn’t mentioned but everyone was amazing. The Fish House and the staff and chef Claudia we highly recommended everything was delicious. The resort is clean and well maintained. Location is perfect. The views are breathtaking. This was our second visit and we are already planning the next! Thank you Melia and the entire staff for our an awesome time.

TripAdvisor users rated this property 3 out of 5

45th Anniversary Trip

dlwoelk58 (Overland Park, Kansas) on Aug 30, 2023

Melia is a nice smaller resort with few amenities, but sitting on the beach was just what we wanted. The check-in process was very easy, but once arriving to our room we had no A/C. The staff got maintenance to come right away to address the problem. After sitting in a hot room for about an hour I went and asked to be moved to another room. They offered us another room only to find out the A/C wasn't working. So, back to our hot room until they could get another room cleaned for us. About two and a half hours later we moved into a nice cool room. We had a one bedroom which was very spacious. My only compliant is in the TV living room area there was a small couch with no other seating. So no lounging on the couch for either of us. The beach area was kept very clean and plenty of chairs with umbrellas. The pool bar was only steps away, so easy to get whatever you wanted to drink. The daily buffet had lots of choices, but main dishes were usually cold. We did enjoy getting a hot egg omelet each morning. There are three restaurants on the property, but you have to make reservations. You have to make reservations at a desk in the main lobby, but coming in on Saturday afternoon we were told everything for the next two days were booked. They also told us they can only make reservations for two days in advanced. So, my husband sat at the desk the next morning 30 minutes before it opened to make sure we could get some. The lady told him we could only get into two of the restaurants and because we were there a week we could go three different evenings. Not sure what all that was about. Probably because of our RCI status??? We visited with our RCI rep Gabriel (which was so helpful) and he was able to help us with the reservations. We didn't go off the resort for any tours, but they do have someone in the check-in area that will help with that. Overall, we were happy with the resort.

TripAdvisor users rated this property 5 out of 5

Relaxing peaceful kind gente

T. R on Aug 29, 2023

Adrian was our server. Danny was El Capitan. Great food selections and supremo servicio! Melia is beautiful property, bonita playa with great service y personas who have been serving for many many years.

TripAdvisor users rated this property 5 out of 5

Great place to stay

Quest50510323631 on Aug 26, 2023

Great place to stay. The room was large and very clean. The staff was very friendly. Hector and Santiago went out of their way to help us. So very nice. Lourdes was very nice and her massage was worth every penny! I would stay here again.

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