I visited Meliá Cozumel earlier this month for my birthday with a friend, and we both had an AMAZING time! Carlos at the front desk made the experience so much better when he looked at my passport and realized it was my birthday. We upgraded our room and were surprised to see a happy birthday banner on the door and balloons on the bed. He also sent up some cake later, which I thought was so sweet! Tony was amazing in showing us all of the features of the room as well! All the staff members here are so nice, and because it’s a smaller resort, they make your experience more personable and make the effort in getting to know who you are and where you’re from. It was such a pleasure meeting Jesus, Moises, Manuel, Resbel, Mr.Gonzalez, and everyone else who was around to make the experience so much more enjoyable! I’d recommend this resort for anyone looking to relax with good views and decent food. We had such an amazing time!
Jun 15, 2022
Service was great and drinks were cold. The food at the buffet was okay; I always found something to eat. However, if you reserved a spot at the ala carte restaurants, the food was very good. We booked the Romantic Dinner on the Beach and the food was delicious! Well worth the extra $ and our server, Jesus, was great.
Our vacations are not “made” by the room so much as the people. I want to give a thumbs up to Antonio and Jesus, at the buffet, and Gerardo and Cesar, at the beach / pool, for great service.
Our check in was smooth as our room was in the Level. The room was near the top of the building, providing a great view of the beach and pool. Checkout was a bit confusing and fortunately Brenda listened when I told her the numbers were wrong and we should owe more.
We enjoyed two couples’ massages at the YHI spa. Those were wonderful! The spa is a smaller scale than other larger Melia brand hotels / resorts. But the price of the service more than made up for it!
Only a couple of issues to mention: Bluetooth speakers should not be blasted at the pool. The Travel Agents were given top priority over the paying guests. The shower in our room was not watertight; water trickled out the bathroom door.
Yes, there was seaweed. While efforts were being made to clean the beach, it was near futile. THEN, the seaweed stopped, the beach was quickly cleaned and life was good.
We typically vacation at Melia brand resorts as we feel there is a level of service and quality that is maintained. While this hotel is a bit dated, it is a great place to get away from it all and relax.
Jun 14, 2022
Meliá Cozumel resort was amazing! From the moment we stepped foot on the resort, the staff’s customer service was A1! They even upgraded us to the highest floor (at a small fee), with the best ocean-view & also overlooking the resort. They made sure to decorate our room and provide cake to my friend who was celebrating a birthday! I highly recommend this resort if you want a smaller, family-friendly feel! I want to give a personal, special shout-out to the following staff members (in no particular order):
(Franklin Park, Illinois)
Jun 11, 2022
Would not recommend this hotel ! The workers are amazing and that’s about the only positive I have . The send you a questionnaire to fill out before you go to ask if you will be celebrating anything and I put yes and say anniversary, well that didn’t really matter bc they had no recollection of it and then when we mentioned it they sent us a happy birthday card to the room with balloons . The rooms are so hot and sticky the beds feel like they are wet when you’re trying to sleep . They only have AC in the Buffett restaurant any place else in the resort there is no AC . The bars at the resort do not open til 11am and then the pool bar closes at 6pm . There is also no night life what so ever here . The floors are very slippery around the pool area so you have to be very careful. The food is ok , kinda the same stuff everyday just cooked a little different . Would not go back .
Will definitely plan to go back again. Our family loved it.
Jun 09, 2022
Maria, Suzie, David, Rodgers and Jesus made our stay wonderful. our kids enjoyed all the crafts, games, and mini disco led by Maria and Suzie. They wanna go back for more. David and Rogers in sports kept my husband going and I loved the Zumba/dance lessons. Jesus was always welcoming at the restaurant. He made all efforts to make sure our needs were catered for. Housekeeping we appreciate you so much. Our room was always cleaned and well stocked.