TripAdvisor Traveler Rating

This was our first trip to Mexico and to Meliá Cozumel. We selected this resort because of the number of positive reviews it had received on Trip Advisor. From the time we arrived, we were treated so well. The details of thenall-inclusive package were explained clearly, and although we didn't elect to upgrade to The Level, our room was a premium one-bedroom ocean view room on the 12th floor with a jacuzzi on the terrace. The staff were wonderful and everyday we saw staff members working to keep the resort clean and lovely. We had most of our meals at the Mosaico buffet, where breakfast was our favorite meal, followed by l7nch. Dinner was hit or miss, with meals following on a different international cuisine each evening. We also had dinner at The Fish House and Molé, 2 restaurants on site. While the meal at The Fish House was OK, we really enjoyed our meal at Molé. They even gave us a free bottle of champagne to celebrate our anniversary. The fact that there are 2 separare pools, one for adults and one for families, is a plus. We particularly enjoyed the pool bar in the adult pool. We had a power outtage in our room and on the morning we were leaving, the rooms safe wouldn't open, but each of these issues was resolved promptly and to our satisfaction. Taxis are plentiful and the bellman called one over anytime we traveled off site. We were able to get downtown by taxi for about 200 pesos ($10 USD, not including tip) one way. Meliá Cozumel is on a quieter side of Cozumel, which made it the perfect place for us, as we're in our late 60's and wanted a more serene locale. We would love to go back!

You've got to take a Level room with sea view and you will be happy each morning! Small property with a few restaurants. Very convenient for a spa retreat. There were few offers for 90min massages which were ideal. Also there is a gym which is quite convenient. IG LeSteveDuJour

The atmosphere was very safe, relaxing, over all great experience. This resort is very kid friendly and adult friendly. Great place for a peaceful get away

We’ve gone to this same resort twice, and both times have been perfect. Very, very nice while still being casual and welcoming. The beach is great, the pool is fun, and the food is delicious. But the truly special aspect that sets it apart is the staff. Not only are they all great at their job, but they’re effortlessly friendly and welcoming. They were all wonderful, but I want to single out our concierge, Santiago Flores. He tended to our every need and really made us feel at home. I can’t recommend Meliá at Cozumel highly enough!

Everyone was very friendly especially in the buffet dining room. Special mention for Ana Braga super nice lady very attentive made our stay extra special. Bed was very comfortable. Room very clean however, I think the resort could use some TLC