Meliá Cozumel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

5761 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Tortuga Rum you don't have to be drunk to appreciate it.

Mathias R (Peoria, Illinois) on Feb 09, 2025

I wouldn't even know where to begin but by saying "YOU GOTTA SEE IT FOR YOUR SELF" I don't think there was any down time from the moment we arrived. Ventanas Al Mar is above and beyond in everything they do and there's access to the beach without saying access to the beach requires a 45 minute van ride. I felt catered to and pampered and that wasn't even my goal when I arrived but they made sure it happened and I loved it.

TripAdvisor users rated this property 5 out of 5

Great Stay at the Melia Cozumel.

345kurth (Burlington, Canada) on Feb 08, 2025

Excellent customer service. Very friendly staff everywhere. Very clean premises. Recommend upgrading to the Level section. Nice big rooms with a great view of the ocean. Seperate beach area with Bali beds and loungers worth it. Beach bar and food service was excellent especially Diego went out of his way to provide best service ever. Special mention to Felipe from the lounge bar who mixed excellent drinks. Buffet staff was very friendly, attentive and provided fast service. The beach is beautiful with nice white sand, no rocks at all. Unfortunately the sea weed was excessive this time because of mother nature. Definitely would recommend this Resort.

TripAdvisor users rated this property 5 out of 5

Fantastic choice

Ian E (Whitby, Canada) on Feb 07, 2025

Best tacos!! Jorge, chef Willy and Justo provide great service and food. And very accommodating to allergy! Thank you all! Wish I'd gone first day... instead of our last. I'd likely have booked 2 or 3 visits. Sirloin, beef and chicken were our tacos and they were amazing!

TripAdvisor users rated this property 4 out of 5

A wonderful vacation

MomOfMx3 (Guelph) on Feb 06, 2025

What a great vacation! About a 10 or so minute drive from the Airport. No plane noise heard at resort. The staff here are beyond fantastic. Everyone from the grounds crews, bellhops, housekeeping and waiters to the bartenders, entertainment and front desk staff go above and beyond to be accommodating, friendly and welcoming. We had severe food allergies in our group, and cannot say enough about how folks helped us navigate the buffet and dinners. (Make sure you find an upper management person who can understand exactly what your needs are. The wait staff tries really hard to help, but in the case of Allergies, you want a head chef/manager who knows the food, and speaks your language fluently). Special shout out to Jorge in the restaurants for helping us navigate food several nights. What a kind man! The hotel itself is a bit older, but there is evident effort by staff to keep it clean, fresh and bright. Seriously, SO clean and tidy everywhere! Pool is not heated, so it was a bit chilly for my taste, but spotlessly clean. Santiago at the pool bar makes fantastic drinks! The beach has the softest white sand you can imagine! Just loved it. Beach chairs were abundant, never an issue to find one anytime of time of day. Unfortunately the shore right in front of the resort was very murky and churned up. The not-so-perfect water is the only reason this is not a 5 star review! However, by walking less than 2 minutes down the beach, just past the concrete pier, the water is CRYSTAL clear! (We swam and snorkelled there, and saw SO many fish, baby manta, small barracuda and more!). There was some seaweed come on the beach overnight, but this hotel does a PHENOMENAL job of raking and removing, and keeping the beach as beautiful as possible! Axel and Emily on the Rec team were so fun to work with and made volleyball (water or beach!) An absolute blast! Axel knew our names and made a point of using them, which was nice! Would I come back? Absolutely Would I recommend? Absolutely Would I ever pay to "level up"? No, not worth it, as far as we could tell! My last thought - order a Mimosa at the buffet. Best Mimosas I've EVER tasted!

TripAdvisor users rated this property 5 out of 5

Would return

Tush (Lindsay, Canada) on Feb 05, 2025

We travel a lot and Melia Cozumel has become one of our new favourite resorts. We found it to be exactly what we enjoy, a smaller, friendly, guest oriented resort. Beautiful spaces, lovely clean rooms and great service. There were so many wonderful staff members, a few of our favourites were Diego and Ian at the Level beach area, Felipe who makes the best margaritas in the level lobby bar and Maximilian who looked after our every needs in the buffet. Every staff member we encountered seemed genuinely happy to help us in any way and although we always tip well we never felt that service was contingent on that tip. If nothing else, the staff would bring us back to this resort.

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