TripAdvisor Traveler Rating

We enjoyed our stay at Melia Cozumel, this is a smaller resort but still big enough that it felt luxurious. I eat plant based food so I was looking for a resort with decent plant based food options. Melia advertised that they offer plant based food, which they do, but it was a bit over stated. There are 2 restaurants, and the buffet. The restaurants were great, and had good plant based options. However, upon arrival we learned that the restaurants are only available by reservation, and of course they were quite booked up. They also only allow a certain number of reservations, depending on how many nights you are staying. We were staying 7 nights so we got 2 restaurant reservations, and otherwise we ate at the buffet...which was, okay. The food was fresh and decent, but the plant based options were quite limited at the buffet, depending on the day. They also have a 2-tier system, essentially general guests and the "Level". The Level is sold as a premium experience, in reality it seemed to just be a different building on the resort with a few additional restaurants, and they had access to certain areas of the beach where us commoners did not. They could also reserve cabanas, whereas we could not. The beach was pretty nice and the room was clean and as expected. Overall we had a nice experience, and especially for the cost we thought it was good value.

The place is fabulous, the beach is always clean, and the staff provides exceptional service. The food was very good especially at the fish restaurant. A particular shout out to Gerardo who personally took care of us everyday. Friendly, efficient, punctual, he always provided the necessary information and unexpected touches that made our stay memorable. Many thanks to the entire team that makes this place what it is.

Everything was fantastic — from the first impression at the lobby to the very last minute at the resort. The design of the entire property is beautiful. I requested an ocean-view room, and they gave me a room literally on the beach with a gorgeous view. It was spotless. The food was great. But most importantly, the people who work there are amazing — every single one of them.

I would like to thank circie from the level beach area. She really made our stay enjoyable. She was very informative and helpful. Good recommendations. Ivan was very helpful and kind and so was the guy in charge of the snorkeling equipment and jet skis. All in all it was a very pleasant stay!

The location is great - the beach is kids friendly, it’s sand, the water is usually calm. Some shows are very good. Landscape is clean and trimmed. The staff from top to bottom are very friendly and doing everything possible to make our vacation memorable. Coffee in the buffet is very good. They even entertain kids in the pool once a day - it was very nice! Thank you, Everyone! But the food itself is horrible. The options are chicken, chicken and tilapia. Dear taco chief, a tortilla, mashed meat and onion cubs are not tacos yet! Sorry, it cannot be called a Mexican food. And what is on your shelves for lasagna is also offensive for Italian cousin., and I can go on and on and on. We were told that we could stop by at Level lobby 24/7 for snack. My husband did it twice to pick up an apple - they stopped serving apples there. It is very small resort, and if it weren’t wrongly advertised, it would be judged according to expectations. This place is designed perfectly for very small parties up to 6 people. It is not mentioned anywhere in the description, therefore, our family gathering of 20 adults and four children didn’t come out the way we expected, and the way of larger resorts would deliver easily. This resort is unable to accommodate dinner reservations for groups larger than 6–8 people. Before booking our family reunion, we researched this property thoroughly, and at no point was it mentioned that the resort is too small or that the restaurants do not have the capacity or staffing to handle larger groups. Having dinner together is an important part of our vacation: spending time as a family is the main reason we are here. In addition, the buffet quality has been unexpectedly low. One family member ended up eating breakfast cereal for dinner because the dish labeled “lasagna” was not edible, and the pizza looked more decorative than consumable. There were no green salads (there were whole leaves of lettuce offered on the second night - it’s still not a salad yet), no gluten-free options, and the cheese selection was extremely limited. We left one day earlier - they asked us to provide our reason to leave the place earlier. It’s laughable even to ask for it, we were reporting our reasons to Alfonzo every day during the first half of our vacation, then we gave up.