TripAdvisor Traveler Rating

Amazing service amazing people and great place to stay. We loved it

Santos and Enrique were great in the lobby bar and the servers were amazing

Our bartender Santos was absolutely amazing. No matter how busy he was he managed to keep everyone happy all with a smile on his face. Thank you Santos.

Had an amazing time at Meliá Cozumel. Felt very safe the entire time and the staff were phenomenal. My favourite bartender Santos made the trip well worth it, he’s very sweet and attentive. The concierge at the front of the hotel was also super helpful and friendly. Would definitely stay here again. I wouldn’t even mind coming back here solo as it’s safe, secluded, and the other guests are nothing but friendly and welcoming.

This hotel was very comfortable and located on a beautiful beach - great snorkeling off the beach a short walk past the pier! Fantastic and welcoming service staff. Ivan (at the towel shack on the beach) in particular was also very helpful arranging for a small boat snorkel and knowledgeable about when and where to go to maximize time snorkeling at the best locations. We had a room on the 11th floor with a balcony hot tub…this was lovely and had a gorgeous view - except that the balcony above is recessed and they have a direct view. Would be better if a solid roof was installed, or an awning, for a bit more privacy. Was very uncomfortable to use the hot tub when they were out on their balcony too. The food at the buffet was not great but if you have dietary concerns, ask to speak with the executive chef as they are very accommodating and willing to arrange for meals that are cooked especially for you to avoid contamination. Unfortunately when we were there the North winds blew in a huge amount of sargassum that took several days for their maintenance staff to clear from the beach by hand since using tractors pulls away too much of the gorgeous sand. Luck of the draw…the weather was also cold so we just went in to town for various meals and spent one afternoon learning to cook traditional food with La Taxqueria! Overall the location staff and service are great at the Melia but if you are a foodie you will be disappointed. Fortunately there are a number of great restaurants a short taxi ride away.