TripAdvisor Traveler Rating

Nice overall property with long, wide, accessible, and walkable beach. Enough to do if your focus is to just relax and not expect too much luxury accommodations. The rooms could use some maintenance and updates. No loud activities or staff trying to pull you into activities. The music played on the property is nice and relaxing. The food could use some improvement in choice, substance, and temperature- cold!. You won't starve, but after a few days, it's much of the same. Limited choice of three faux fancy restaurants that had a limited menu choice, which required reservations but were not busy ?? Lots of beach and pool lounges. No problem finding chairs on the beach. Overall, it was a good time considering the cost. Not what I would consider a high-end resort but acceptable if you are on a budget.

We stayed here Jan 7-14. It was a lovely stay, we enjoyed the meals, the beach and the very friendly and helpful staff. We’re glad that we booked The Level, as it meant we could use all the facilities on the resort and the ability to book a spot on the beach or by the pool made the whole trip so much more relaxing. Also of note, the towels provided were huge, unlike many hotel towels, which I really appreciated. Robes, not so much.

Diego was the over the top attentive at the beach every day we were here! Always smiling & laughing. Served us even when we weren’t at our chairs or day bed! Adrian & his team at the Fish House is not to miss!! Amazing service every time we sat down to eat-breakfast & dinner. The food was top notch for an all inclusive resort. Very nice all inclusive! Brought sunshine even when it rained.

We are so grateful to visit this wonderful property, it is our first time here. Every time we visit a Melia property it is fantastic! Our check in process was so smooth with Erik. We would also like to thank our concierges Oscar and Gerardo for facilitating our wonderful dining experiences and making our stay so comfortable. Thank you to Diego for our cabanas and poolside amenities. Each morning we are very fortunate to visit the Fish ?? House for breakfast. Adrian and Martin have delivered the most excellent service every day. They have made our experience so memorable and we are so very grateful. The head chef, José is so talented and each dish we have selected is absolutely fantastic. We were also treated to local cuisine courtesy of our amazing hosts. Enchiladas and chilaquiles! Mimosas and beautiful coffees are available. We highly recommend visiting the Fish House and the Melia property! Every restaurant is amazing! You will love it.

We stayed at the Melia after a last-minute flight cancellation on New Year's Eve 2025. All that was left was an expensive "Level" room. We found out it came with an outdoor hot tub, which we were excited to use after a long day waiting at the airport and sitting on the tarmac. We were disappointed to find the hot tub in an unusable condition upon arrival. The jets and tub itself were filthy. Also, there were no slippers or robes in the room. Level rooms are supposed to get a special Level check-in experience as well. After standing in the regular check-in line for about 45 minutes, we were told to go to the Level check-in space, where we would receive an enhanced check-in experience. It would have been nice to go directly to the Level check-in vs. standing in line at the regular check-in first. It was a very "basic" hotel experience at a very high price. After contacting the hotel, they offered no compensation or reimbursement.