TripAdvisor Traveler Rating

Great place for a stay on the west side, feels like home. Beach is right there, beach is not packed, they have pool, gym, restaurant, coffee shop, a store, all you might need

My wife and I travelled to Maui frequently. During our recent morning walk along the beach at Kaanapali, we strolled to the Royal Lahaina resort and found the restaurant tucked inside at the end of the lobby. We looked at the menu and decided to come back for some dishes later. When we came back for dinner , we were greeted by the manager named Ford. He toke the time to greet us and gave us the history of the resort and told us the charitable efforts of the owner to accommodate local residents who were displaced by the fire in Lahaina plus the American Red Cross volunteers that helped with the recovery work. We were shown the layout of the restaurant, located right by the beach with breath taking sunset views. My wife had the beet salad, and I had the mixed plate with pulled pork, fish, and Teriyaki chicken. Plus rice and macaroni salad. All nicely done. Will go back again.

My family had a wonderful time during our stay. We spent 2 nights in the hotel, and four nights in the beach bungalow. The hotel room was dated, and in need of some TLC. Despite this, it was suitable for our needs. Our favorite experience was sitting on the balcony at sunset, having drinks while and listening to the luau. The bungalow was absolutely stunning. The grounds of the resort were inviting and safe. The beach was beautiful, and we could easily hear the whale mating calls simply by dipping our heads in the water. A personal beach high light was renting a kayak from the hotel, and experiencing the whales up close. A note of caution about the ocean. While my family and I swam in the ocean almost every day of our stay, there were times when the surf became too rough. When the waves became too intense for our liking, we simply relocated to the main pool for swimming and cocktails. The most memorable part of our stay was the staff. We found the staff to be attentive and helpful. I recall one specific conversation I had with a staff member who exuded an absolute passion for hospitality. After nearly 20 years in the service industry, I have come to appreciate how difficult it is to please todays customers. Consequently, I have a real appreciation for individuals who care deeply and sincerely about the art of service.

Well, this is a late review because I’m a procrastinator but, I tell ya, every week since our trip I have said to myself: I got to write that review!! We loved the Royal Lahaina!! So central to everything, sadly, the island has been through so much trauma since we were there. The views are incredible. The beach is right there and there are 2 pools to sit with your family and drink and chill! We especially wanted to say thank you to Ford, who made us feel so cared for!! He was the highlight of our trip and the reason why I remembered to write this review

As a senior who lost her home and most of her business in the Lahaina fire, I was moved to the Royale Lahaina by the Red Cross. This is my 8th move since the fire, but I have actually stayed here the longest as I continue to strive to find a more permanent housing solution. From what I hear, the Royal Lahaina opened its doors to fire survivors immediately after the fire, long before they had a contract or knew that they would be compensated for housing. That says a lot about the character of the people at the very top level of management, and this same ideal continues down to every employee that I have meet and interacted with here. When I first checked in and the staff at the front desk could see that I had an injured knee, they put me in a room close to the elevator and suggested a shower chair, which made all the difference in my comfort level. The maintenance guys have made regular stops to replace A/C filters, check plumbing, and ask if anything needed attention, so I know that they are on top of the general upkeep. Currently, they are working on the exterior of the building, but as I 'talk story' with some of the crew, they tell me how blessed they are that management keeps finding them 'things do do' so that they can keep their employment during these uncertain times. And then there is Chiiko, this little Japanese lady who has a desk in the lobby. She picks flowers and makes wonderful leis for the weddings, furnishes cute little flower vases for the dining tables, but more importantly she has a keen eye and notices the guests that are struggling from this recent tragedy. In such a quiet, nondescript way, she has been a shoulder to cry on, a caring hand, doing whatever she can to make your stay as pleasant as possible. Most would not know that Chiiko also has lost her housing in the fire, as many employees here have. Yet, it is as if they have put their personal troubles aside so that they can be available to help others. It is this overall essence of Aloha that Chiiko and the other employees here at the Royale Lahaina have that bring me hope. They recognizing that we truly are one ohana, and that it will be possible to rebuild our entire town, so long that we all remember what is truly important.