This place is amazing first off! But you are only as strong as your weakest link. The manger is absolutely impossible to get in touch with and when you do she won't help. The bar staff is the strongest link in this place. I travel 6 times a year and I have never meet such nice bartenders. Grant and Jonathan are amazing! And I only say my overall rating is terrible, because of the female manger!!!!!!!!!!!!!!!!!!!!
(Fort Lauderdale, Florida)
Jun 27, 2022
We had a wonderful stay! Our room was clean and the views were amazing! The staff was very friendly and helpful, especially the girl that checked us in.The location of the hotel could not be better , the beach is beautiful and not crowded . Restaurant was convenient and delicious especially for days we were too tired from snorkeling and swimming to venture to the super cute town of Lahaina nearby. Will definitely be back .
See my June 9 review
Jun 25, 2022
Just updating here as I can’t get anyone to get back to me regarding a detailed bill. I have asked for that to be emailed to me 4 times now and nobody has even responded. Makes me wonder if they have a detailed bill at all? No idea why I was charged what I was charged. Royal Lahaina are you will to get back to me??
Jun 20, 2022
Older hotel, no USB plugins, no microwave, pay extra for beach chairs and umbrella (picture of pool on website is NOT accurate) diners overlook the pool so they can watch you swim or sunbathe, small workout room. $30.00 a day to park your car.
The beach was nice and the cleaning staff was wonderful. The room was clean and great shower pressure. I am trying to find more positive attributes…….
It’s just fine, nothing special
Jun 17, 2022
While there’s nothing particularly wrong with this place, it really failed to wow us either.
First, you pay a daily parking fee PLUS a resort fee. It’s all just fees to disguise the cost. I wouldn’t mind the parking fee but when there’s a luau going on it’s impossible to find a spot. They should have exclusive parking for guests at that rate or a paid section so those who don’t mind a good hike to their car can do that.
We checked in and asked about an upgrade. In all our travels and stays if there’s an upgraded room available it’s given. This hotel however offered us the upgrade by asking us to pay the difference. The room was vacant, you have the choice of wowing a guest who could then share their experience and draw in more guests. Instead, make a quick buck.
Finally we get our room. It was an oceanfront and very nice. One thing we noted however is that there are no mirrors accessible for shaving or doing makeup. The vanity sink is separate from the bathroom and faces the open space. If you need to shave or put on makeup you’re awkwardly facing to the side or standing at a full length mirror. This is an easy fix they could address. Also, the door to the adjoining room is a hollow door. We could hear everything clear as day going on next door. Others mentioned it in reviews and I can confirm it was a nuisance!
The staff were very friendly. The food and drinks were fine. Honestly nothing worth writing about. This place is all about location and for that it’s worth while.
When checkout time came we asked for a late checkout. So instead of 11 we got to stay all the way until noon. Not only was that the only time extension allowed, but the hotel staff were literally standing by our door at about 11:45 until we left. It was uncomfortable and tacky.
Oh, there is ZERO shade at the pools. They could put up sun sails or something but instead you’re offered umbrellas, beach cabanas and private cabanas all for pay.
For what guests pay here they could and should make some of the minor upgrades I suggest. Still it wasn’t a bad experience, just set your expectations low and it’s a fine enough place to crash in Maui.