TripAdvisor Traveler Rating

Noise: Ride-on lawnmowers outside your window on Sunday mornings. Not what you expect at a resort charging these prices. Pools: Small and basic. Nothing resort-worthy. Beach: Decent, but the beach next door is better. Billing: Charged full price for a room we never occupied. Hotel refused to refund despite proof we were physically at another property during the disputed dates. Their own front desk confirmed our arrival the day before and said nothing. We had to pay twice for the same stay. Luau: $500+ for the most crowded, least scenic, least impressive luau we have attended in Hawaii. No good photo spot. Show was average. We have done three luaus here - this was last place on every measure. Front desk: Rude, unhelpful, and uninterested in resolving problems. We watched multiple guests disputing incorrect breakfast charges while we were there. Save your money. Better options exist on this beach.

I stayed in a bungalow. Body wash was missing upon arrival. Termite nests were at the corners of the bathroom ceiling and floor. Ants, termites, and roaches showed up every day. Small flies and mosquitoes swarmed in whenever I open the door. No tables, desks, or chairs were in the room. Body wash was diluted with water instead of being replaced during my room cleaning service on the third day of my stay.

We booked our Maui vacation through Costco Travel, and stayed at the beautiful Royal Lahaina Resort & Bungalows. From the moment we arrived, the experience was outstanding. We were greeted at check-in by Stacey, who was absolutely incredible. She fully understood every detail of the vacation package we booked and took the time to explain the ins and outs of the resort, along with recommendations for activities and restaurants both on and off the property. She was truly a treasure and made us feel welcomed immediately. Like many Maui resorts, the room key was a wearable bracelet. Honestly, the perfect touch for a beach and snorkeling vacation. We could head out with nothing but the bracelet and enjoy the resort worry-free. It made everything simple and convenient. Every employee we encountered during our stay was kind, friendly, and genuinely helpful. From Rose, our breakfast hostess each morning who remembered us and greeted us warmly, to the staff throughout the resort, everyone made us feel valued and at home. When it came time to check out, Stacey once again made the experience memorable. She asked about our stay, made sure everything had gone well, and even gave us additional recommendations for things to do during our last few hours before heading to the airport. That level of personal service really stood out. The Royal Lahaina helped make our Maui vacation unforgettable, and it’s absolutely a place we would return to again. We’re already looking forward to the next visit

The Royal Lahania was a very peaceful and beautiful place to stay. We had beautiful views from our balcony room in the tower. There were always plenty of loungers in the pool areas with a variety of seating areas to relax in. It is only a short walk up the beach to Airport beach where there is a wonderful reef for snorkeling and swimming with turtles. There are also two nice golf courses right next to the resort. Whaler's Village is a short 3 minute drive where there are several nice shops and restaurants.

I had a very disappointing experience at this hotel. From the beginning, the staff’s attitude was unprofessional and, at times, outright rude. Whenever I asked for assistance or clarification, I was often met with dismissive or sarcastic responses—along the lines of “I already told you at check-in, why are you asking again?” This kind of behavior is unacceptable in any hospitality setting. One particularly frustrating incident happened when I requested a takeaway breakfast. The woman in the dining area responded in an extremely rude and mocking tone, simply saying it wasn’t possible and brushing me off with “talk to my manager, I don’t want to deal with it.” It felt like I was being ridiculed rather than helped. To make matters worse, the cleanliness of the room was absolutely appalling. It was clearly not properly cleaned, and the overall condition was unacceptable (see attached photos). On top of that, the bathroom door was defective and would not close properly, which made the stay even more uncomfortable (see attached video). Overall, this was a very unpleasant stay, and I would not recommend this hotel to anyone expecting basic courtesy and cleanliness.