Royal Lahaina Resort & Bungalows reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

6306 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Home away from home!

kileyf980 (Chicago, Illinois) on Feb 19, 2024

Well, this is a late review because I’m a procrastinator but, I tell ya, every week since our trip I have said to myself: I got to write that review!! We loved the Royal Lahaina!! So central to everything, sadly, the island has been through so much trauma since we were there. The views are incredible. The beach is right there and there are 2 pools to sit with your family and drink and chill! We especially wanted to say thank you to Ford, who made us feel so cared for!! He was the highlight of our trip and the reason why I remembered to write this review

TripAdvisor users rated this property 5 out of 5

The importance of 'Aloha.'

B4UDive (Lahaina, Hawaii) on Feb 05, 2024

As a senior who lost her home and most of her business in the Lahaina fire, I was moved to the Royale Lahaina by the Red Cross. This is my 8th move since the fire, but I have actually stayed here the longest as I continue to strive to find a more permanent housing solution. From what I hear, the Royal Lahaina opened its doors to fire survivors immediately after the fire, long before they had a contract or knew that they would be compensated for housing. That says a lot about the character of the people at the very top level of management, and this same ideal continues down to every employee that I have meet and interacted with here. When I first checked in and the staff at the front desk could see that I had an injured knee, they put me in a room close to the elevator and suggested a shower chair, which made all the difference in my comfort level. The maintenance guys have made regular stops to replace A/C filters, check plumbing, and ask if anything needed attention, so I know that they are on top of the general upkeep. Currently, they are working on the exterior of the building, but as I 'talk story' with some of the crew, they tell me how blessed they are that management keeps finding them 'things do do' so that they can keep their employment during these uncertain times. And then there is Chiiko, this little Japanese lady who has a desk in the lobby. She picks flowers and makes wonderful leis for the weddings, furnishes cute little flower vases for the dining tables, but more importantly she has a keen eye and notices the guests that are struggling from this recent tragedy. In such a quiet, nondescript way, she has been a shoulder to cry on, a caring hand, doing whatever she can to make your stay as pleasant as possible. Most would not know that Chiiko also has lost her housing in the fire, as many employees here have. Yet, it is as if they have put their personal troubles aside so that they can be available to help others. It is this overall essence of Aloha that Chiiko and the other employees here at the Royale Lahaina have that bring me hope. They recognizing that we truly are one ohana, and that it will be possible to rebuild our entire town, so long that we all remember what is truly important.

TripAdvisor users rated this property 1 out of 5

No aloha

sanford2024 on Jan 11, 2024

Old, noisy, intermittent wifi, long walk to parking. Staff that doesn't care about kupuna or locals. They are remodeling while charging $500 a day for the wildfire survivors to stay here.. Don't go to Lahaina, it's a mess.

TripAdvisor users rated this property 5 out of 5

Great service and they treat you like family

napoka87 on Jan 07, 2024

Royal Lahaina resort is a great place to stay. The staff is always friendly and helpful. The restaurant and lu?au is amazing. The beach is right there and if you don't want to go in the ocean, they have 2 swimming pools and fitness center.

TripAdvisor users rated this property 5 out of 5

I consider this hotel, the most Hawaiian hotel with lots of respect and aloha .

Limerle K (Lahaina, Hawaii) on Jan 01, 2024

Everyone here treated me with respect and aloha, they were very helpful when needed and always greeted me with a smile. Front desk., Bell desk, housekeeping, restaurant, The security, the scoop, the store, and maintenance and landscaping, I thank you all and well appreciated. all of you had made me feel comfortable., BIG MAHALO to the Royal Lahaina Ohana.

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