TripAdvisor Traveler Rating

The casino and pool and restaurants were beautiful! However, our room was just not what I’ve come to expect from the Golden Nugget! The bathroom tub was awful, it sloped toward the middle! Very awkward to stand in for a shower! My friend and I both fell the first time we used it! No daily cleaning of rooms, no glass glasses, no refridgerator, not even a soap dish for the bar of soap! The drain in the tub was rusty, the handle was so loose it was hard to regulate the water. Very disappointing! And a $200 resort fee for each person, well I’m really not sure what that was supposed to cover! Every day we were there the box office was closed!

Front desk was 50/50, I dealt with 4 different front desk employees 2 were absolutely amazing the other 2 need to seek a profession that does not include dealing with the public. Stayed in the old Carson tower nothing exceptional and definitely dated/worn however the room was clean. My only complaint was the gigantic dogs they allowed to stay at the hotel that literally barked all night long. I called the front desk after 2 straight hours of barking. Not sure what they could have done if the dog owner just locked the dogs in the room alone. Otherwise an average stay, I would definitely return if the price was right.

Horrible, Horrible, Horrible. I've never been so frustrated in my life. I was on a trip with my sisters for a girls get away. We've been going to Vegas for over 40 years and knew what we wanted on this trip. At the time of booking we called ahead to see which tower was close to the Casino so not a lot of extra walking. We booked 2 Gold Tower Deluxe rooms with double beds in each. We arrived early so checked with the front desk to confirm our reservation and see when we could check in. The gentleman behind the desk stated if we wanted to check in early he could give us a good deal. Usually there is a $50 early check in fee, but if we moved to a different tower he would wave the fee, but the other tower is $50 a night per room more. He also said the reservation was for a king bed in each room, not double beds. We stated we did not want to move and did not want a king bed. He said there were no 2 bed rooms available in the gold tower and that no rooms were ready in that tower until 3:00. We checked back at noon to see if there were any rooms ready for early check in and he said no. Don't come back until 3:00. We come back at 2:30 and the lobby is packed with people checking in. We get a different person this time but she's just as rude. We ask for our 2 rooms in the gold tower with the 2 double beds and she states there are no 2 bedroom rooms in that tower at all and she didn't have any rooms ready yet. We questioned the 3:00 check in policy since the other man was adamant no one checked in before 3:00 without early check in and she stated management can change that if they want. By that time we hear two or three other front desk clerks trying to move people to the other tower for only a $50 a night upgrade. We are so frustrated and angry by then that we threaten to write a bad review and ask for a free meal or anything for our inconvenience. The woman says let me check. She comes back and says she was able to secure two rooms in the Gold tower with two beds each but they will be $30 per room more each night. We take it just to get out of that lobby. The worst customer service. I will never go back.

I was in town for business and cannot wait to come back for pleasure visit. Everything from the time I got there from the time I left it was a pleasure. The room extremely comfortable I slept like a baby. I cannot thank you enough for a comfortable and pleasurable stay. I am already looking at bringing my 70 year old mom with me in August.

The spa tower was a great experience at the Golden Nugget! Old school and classy! I want to see the other rooms in the tower!