TripAdvisor Traveler Rating

We just checked into our room at the Golden Nugget in Las Vegas. The carpets all up and down the hallways are staying. The room has very low lighting where it is difficult to see to get ready and the plumbing does not work in the bathroom. We have already had to have maintenance to the room because the sink won’t drain and the bathtub is full of brakes in the fiberglass. The sheets are cheap and the pillows are flat.

What a dreasful experience- arrived at midnight and booked room not available, got a so called upgrade to a dirty and smelly room, room lock defective and waited an hour for someone to show up- never again !!

I recently spent 4 days at the Golden Nugget Las Vegas, attracted by its iconic downtown location on Fremont Street and classic Vegas vibe. Although it was closed the famous shark tank pool is still a unique highlight. On the positive side, the casino gaming experience was excellent—the tables were fun, and the dealers were consistently friendly and engaging, contributing to an enjoyable playing atmosphere. However, several serious issues significantly detracted from my stay. My non-smoking room was plagued by the strong aroma of cigarette smoke permeating through the vents or walls, making it uncomfortable to sleep at night. The air filtration system clearly needs upgrades to properly maintain non-smoking standards. The most unacceptable incident occurred on my third night. Despite a clearly displayed “Do Not Disturb” sign on the door handle and no housekeeping requested during my stay, two security personnel arrived unannounced and pounded aggressively on my door—like police attempting to force entry. This was alarming and intrusive. I later learned this was supposedly a “welfare check” due to not using housekeeping services, but ignoring a visible “Do Not Disturb” sign and using such heavy-handed tactics is completely unjustified and points to a severe lack of training in guest privacy and basic customer service. I might have overlooked this as a policy misstep, but the front desk and security management’s response was dismissive and unprofessional. When I reported it at the front desk, I was redirected to the security desk on the casino floor. The security representative (GNLU) took my details, but supervisor Mike Allen refused to meet with me and instructed that I file a complaint online. I couldn’t find any complaint form on the website, so I returned to the front desk to speak with the hotel manager—only to be denied and sent back to security in a frustrating loop. The front desk manager confirmed this runaround was all they could offer, showing no empathy, apology, or effort to resolve the issue on-site. Overall, while the casino delivered fun gaming moments, the security overreach, inadequate handling of complaints, and persistent smoke in a non-smoking room made for a disappointing experience. Management needs to prioritize better staff training, guest privacy, accountability, and ventilation improvements. I won’t be returning and can’t recommend it based on this stay.

Room was dirty. Stayed in the Rush Tower. The "bath soap" container was empty and stayed empty entire trip. Old worn out towels. Floor was dirty. Won't return.

Stayed in the Gold Tower Deluxe room, paid extra to be closer to Fremont street and it said rooms had been renovated! Wrong, the room was dark, looked old and dirty. Here is a picture of the tub in the bathroom! I thought this was dirty but this was stained as I tried to clean! Quick shower and out of there and also kept my slippers on as carpet also looked dirty. Casino looks good and pool looks nice but won’t ever stay there again!