TripAdvisor Traveler Rating

My daughter and her 3 friends stayed at the Grand Bahia luxury for 10 days. I retuned her to the hotel 1 night the Security at the main entrance asked to see her wristband. She showed security her black wristband and gave the guard her room no.However the security guard had a very strange attitude towards me. I said to the guard all we want to do is drop her off at the main entrance and then leave. I explained that we are staying at an all inclusive hotel in Ochi Rius . He then called me a Racist !!!! I understand security has to be tight at the main gates, however when you show security a Bahia wrist band and give them your name and room number.What more can you give them. If you have a problem at the main gate ! security will not put you through to the front desk or to a manager they appear to dictate policy and to me they need to require some soft skills when dealing with fee paying guests. SECURITY should not be about aggression or arrogance or rudeness.

I traveled to the resort from June 17th June 25th, with my wife, kids, mother and sister. We all had an amazing time. I have notice some reviews stating a bunch of negative things. But we did not encounter any of those things they talked about. One thing I would say is that every person's experience is a personal one. And some folks are just SALT. The beach was amazing, and yes there were rocks at the entry, but once you pass the rocks, you can go out to about 50 yards and the water would still be at your shoulders. The food was delicious at the buffet and at the specialty restaurants. We are at the knife, French and Japanese restaurant. The french and the knife was a solid A+, the hibachi was a b for me. The room was very spacious for 4 people, 2 kids and 2 adults. We had a king size bed with 2 double beds. The fridge was always stocked with drinks. We were never able to finish the drinks. Fresh towels were provided every day. And when we ran low from hitting the pool multiple times a day, we called room service and we were able to get the additional towels. The first room I got was a bit on the warm side. The second room was a little better, but It was still not as cold as I would have liked. Our view was looking over the pool and looking right into the ocean. I spent long night on the balcony looking at the stars and listening to the ocean waves. One night I sat on the balcony drinking a red strip beer while the rain gently fell and cool my body, mind and soul. Simply put, the trip was awesome and amazing.

Unacceptable! Disgusting! Some staff rude and unprofessional. They don’t appear to be treated well. Roaches, AC problems, too much touching, men aggressive, ladies rude. Backed up toilet with no rooms to transfer to. Shower in standing water due to back up. TV’s don’t work. DO NOT BOOK! Horrible Travesty!

This property seemed really promising during check in, but that soon faded when we needed customer service. For some reason they couldn’t supply fresh towels to us daily. We had to beg them for hours to get them and have our rooms cleaned. The food at Yam and then Round building restaurants were good and the staff was nice, but they couldn’t figure out the housekeeping piece which is critical to enjoying your stay. Also, the checkout process needs improvement. It took too long to checkout and was too hot in the lobby to stand there with luggage waiting to checkout. Overall, fix the lack of towels and the housekeeping issue to be competitive with your peers.

Absolutely terrible !! It smells of sewage, it’s overrun with roaches. No one cares. The service is awful. We had to ask for basic items. Towels, facecloths, soap, toilet paper pillows and blankets. We had to ask daily for towels and facecloths. The food was at best a 4/10. Not impressed at all. I’m Jamaican and it was embarrassing. I could never suggest this place to anyone. 0/0