Bahia Principe Grand Jamaica reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 3.5
  • Value 4.0

15033 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

The staff make the experience

Candyland43 (MD) on Apr 06, 2024

People always reports the negative things, but I am going to take this moment to recognize the staffers that were simply the kindest, friendliest people. These people never made me or my family feel like “they were working for a tip.” They were simply lovely souls to be around. The way that they treated my senior citizen mom with such care and respect to the way that I witnessed a specific employee handle a completely inappropriate disrespectful guest. The experience that I had with these wonderful employees would ensure a return visit if I can be guaranteed to have the same customer service. So without further delay, below are a list of the employees that I have encountered that were super awesome. I hope that their management sees this review and rewards them as they deserve to be honored for their excellent service. The only 2 people missing from this list were the 2 gentlemen that served us at the adults only steak house. I didnt think to record the names of the staff until after that dinner. I wish I could describe them, but the server and gentle who served the meat were soooo funny and personable. Also, the quiet mild manner bartender at the Privildge club was such a sweet heart. I don’t know his name either, but I’m sure mgmt knows who I am referring to. So, my list is as follows: -Dean Bernard - main family buffet server -Conroy Brown - the sommelier at The Knife steak house -Omar Bailey- porter -Craig- life guard -Steven Morris- Priviledge club bar at the outside pool Thank you thank you thank thank you to all of you. You all have made our stay so wonderful and relaxing. The McDonnough family appreciates you.

TripAdvisor users rated this property 5 out of 5

Excellent Resort

marnieo393 on Apr 06, 2024

Everything was excellent: the food, the staff, and the room. From the moment you arrive, you’re greeted with warm smiles and impeccable service. The staff goes above and beyond to ensure your every need is met. The food is variable and delicious. My only recommendation is the pool needs some attention. The cleanses. Overall excellent resort. Great for family.

TripAdvisor users rated this property 1 out of 5

I would stay away

MayankA191 (Detroit, Michigan) on Apr 04, 2024

Poorly maintained property. Very bad staff attitude, sewage smell in the room and cockroaches in the room. Average kids club play area. Public bathrooms were 3 clean on a scale of 5. Extremely cheap liquor is served. Drinks are watered down. Only if you tip you get relatively better service at the bars.

TripAdvisor users rated this property 1 out of 5

Unreasonable experience

Damion E on Apr 04, 2024

Staying at Grand Bahi turned out to be a disappointing experience, despite my initial optimism due to its proximity to my hometown. The series of setbacks and the lackluster service left a sour taste in my mouth, overshadowing any convenience the location might have offered. Upon arrival, my hopes were quickly dashed when I encountered Tarry at the front desk. Despite being positioned as the luxury side of the hotel, the service I received did not reflect this. The advertised rate of $235 per night for a person in a room seemed reasonable, but the reality of my stay proved otherwise. After booking a room, the first red flag appeared when I was informed that I had to wait until 3:30 PM before being able to check in. This delay was unexpected and inconvenient, especially after a long journey to reach the hotel. The frustration only escalated when it became apparent that the hotel was short on rooms, leading to the awkward situation of having to share a room with another guest. The lack of proper accommodation arrangements was a major disappointment, as the promise of two rooms had not been fulfilled. This oversight not only inconvenienced me but also reflected poorly on the hotel's organizational capabilities and attention to detail. In conclusion, my stay at Grand Bahi was far from enjoyable. The combination of delayed check-in, room shortage, and unmet expectations regarding the quality of service left me feeling dissatisfied and let down. Despite its proximity to my hometown, I would hesitate to recommend this hotel to others based on my unfortunate experience. Grand Bahi fell short of delivering a truly luxurious and seamless stay, leaving much to be desired in terms of customer satisfaction and overall experience.

TripAdvisor users rated this property 5 out of 5

First vacation with our kids!

LiPa1983 (Halifax, Canada) on Apr 03, 2024

I was a bit hesitant after I booked and read some of the reviews, but our family loved every minute of our stay. I just wanted to also add that I have been to probably 12 all-inclusive resorts across the Caribbean, but never with kids, some adults only and some family resorts but always over 4*. The resort is large. But that was easy to tell before booking. We actually loved the size as we explored all over and got a lot of steps in each day without even realizing. It's not like the walk isn't scenic and beautiful. We also chose not to use the elevators and were on the 6th floor which was a bit of a hike but not even my 4 year old complained and the view from the 6th floor was well worth it; we upgraded to Oceanview and I have no regrets about that! Just a few tips to share: -My husband found really nice snorkeling close to the beach close to the kids water park (just to the right). -The Carbonara at the Italian Restaurant is top notch and the steak from the knife was also enjoyed thoroughly. -We didn't attend many shows but really enjoyed the music outside at 7pm. -There is a quieter pool that's not adults only, but closer to the adults only section. We spent a lot of time there. -MoBay Lounge at the airport (especially for departure) is worth every cent Vacation is certainly what you make of it so don't sweat the small stuff.

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