(Cardiff, United Kingdom)
Sep 30, 2023
We really enjoyed our 2 weeks here. On the whole, it's a good hotel. However, there were a few things letting it down, none spoilt our holiday though. The rooms were a bit tired, and we were moved twice due to a water leak through the ceiling and a terrible smell in the next, but the final room all good.
Pools especially children's pool, plenty of loungers everywhere. Fresh towels whenever you needed them,
Beach, clean and a gentle slope so safe for children
Buffet restaurants - food was excellent, I loved the seafood night with lobster, shrimp etc.
Cleanliness was good in all areas
Staff were generally good, friendly and efficient
Entertainment was generally good, throughout the day and evening shows.
Not so good
The hotel was a bit tired, however they are currently working on refurbishment of a few blocks. The air conditioning didn't work in a number of areas (sports bar, couple of restaurants) and only had fans to cool, fine in bedrooms though
A la carte restaurants were poor, apart from Brazilian. Very, very limited vegetarian options and courses took forever to come out.
Shops and additional services like taxi's, trips were excessive.
None of the above stopped us having a great holiday. All in all a good hotel.
Stay @ Bahia Luxury Jamaica Sept 24.
(Bristol, United Kingdom)
Sep 30, 2023
Stayed in the luxury side, air- con and wi-fi excellent.The downside was the food which was repetitive and could have been better. All staff were amazing and hotel clean just some areas need a spruce up - before this could get a higher star rating would go back @ some point for sure.
5 Stars - Just Plan Your Food Right!
Sep 29, 2023
Our honeymoon stay at Bahia Principe was near perfect - entertainment is spot-on, excursions are pretty easy to book and were super memorable, and service was good overall.
For food: The lunch buffet is not great - the breakfast buffet is better. We loaded up on breakfast and didn't eat much else until supper. Room service food is not good. When you arrive, book all the restaurants you want to go to for supper right away, on the lobby computers. All the restaurants are good - you can't really go wrong. They also stock your fridge with snacks and drinks, which is a nice touch.
Keeping these things in mind for food, with the rest of the experience, this is 5 stars. The 3.5 stars average rating shouldn't deter you... it's a bit low for what the experience is actually like. We would come here again.
Go elsewhere. Not worth the money and the disrespectful staff.
Sep 28, 2023
Entertainment crew work tirelessly to ensure the place is enjoyable. Big up Kevin, Orlando and others.
There are promotions so you can get a bottle of rum as long as you give the hotel 5 stars. That is because they know they fall well below. The hotel food is disgusting. All inclusive does not mean all inclusive. We attended the knife restaurant and were told we could not order 2 mains. Why when it all inclusive?
The serving staff Cedella was disrespectful this I reported to Ariel I hope he takes it to HR like he said. Even other staff around said she was out of order.
The room there was live electrics hanging from the wall. Picture included.
I have visited this hotel more than with family. After this experience I will not be returning.
I suggest if you are thinking of going to this hotel go somewhere. It is 2 star at best.
I hope the hotel makes improvements based on my review. But it is too late for me and my family.
Family reunion 2023
(London, United Kingdom)
Sep 24, 2023
Bahia Principle Grand Jamaica
Dear sir/ Madam,
I recently staid at your hotel resort in St. Ann Jamaica and I have to say that i was less than impressed with the service & care
Firstly on arrival I was told that my reservation has been cancelled, inspite of the fact that I had paid for my stay there
The fact that I had no where to stay was of no consequence to the member of staff, who simply shrugged their shoulder & told me that there was nothing that they could do, after some time of deliberating I then again approached another member of staff (with a member of my family who was staying there for our family reunion}
This time I was told that if there was any member of our family who had a double room I could pay and stay with them, however this was not possible
In the process I was then offered a room in the luxury side of the hotel for which I had to pay additional price
In general I found little or no management as the staff seems to lack autonomy and every request needed to be sent to head office for a responce
The dining room staff in general were seemingly unprofessional, however I give 100% rating for the staffs who entertained us in the Japanese dining room,
They could not have been any more charming, entertaining & professional
The food was wonderful, my commendations to them
On leaving the hotel I left my jacket in the wardrobe, on realising this several days later I contacted the hotel and was told that it had not been handed in
I asked if someone could go to the room and check if it was still there
They did not seem particularly interested to help, saying they would get the chamber maid to look and I was to call back in half an hour time
I waited a little more than half an hour before calling back
I was told that the maid has not gone to the room as yet, I then said that I was leaving the area so could they do so as a matter of urgency, again I was asked to call back in half an hour time
I said... ok I will make my way to the hotel then, to which I sensed some hesitation as if nothing would be done by then
however I made my way to the security post at the entrance to the complex
The security guard contacted the reception explaining that I had come to retrieve my jacket, again... no one had found it
I then informed them that I was less than satisfied and that I would be writing to head office and I left
I was about 5 minutes away from the hotel when I got a call to say that they had found my jacket and they asked if I could come back for it, which I did
On arriving back at the security gate I was told to go to reception, on arriving at the luxury reception I was directed to lost & found
When I arrived there my jacket had still not arrived there
I was told that a member of staff was bringing it, I am surprised to see my jacket arriving wrapped up in a bag.... !!
So where was it all this time... ??
SWIMMING POOL HEALTH ISSUE
This happened to a member of my family
Friends and I decided to spend some time by the swimming pool one day.
We were in the water for about 5 minutes when another guest called to me from section he was in and told us get out of the water as someone had been sick in it!!!!
I looked around in horror thinking that we had missed a warning sign however I was applauded to that find that there were NO signs!!!!! There were NO Pool maintenance agents around either. After a while a security guard walked past and I asked her about it and why the pool had not been adequately sign posted to warn guests not the use the pool… she checked with maintenance and reported that the issue would be investigated and resolved within a couple of hours and that the 1 cone either side of pool was the warning. I am sorry but ONE cone either side if the pool was totally inadequate especially when guests were there with their children!!!!
I had to stop at least 3 family groups from allowing their children to go into the water while I was there. In that time there was still no sign of the pool being cleaned… The very least that should have been done was that a row of cones should have been placed on either of the affected section of the swimming pool so that it would have been obvious to everyone that there was an issue and that section of the pool was not to be used.
The almost nonexistence of concern for the Serious Health issue certainly not what I expected from this hotel and was totally unacceptable.
yours truly dissatisfied customer