The room service was great it is alot of walking so prepare yourself the resort is huge!! Neville the bartender was the best he always remembered what I drank was very smiley and happy. He was helpful when it came to the restaurants and places that I should see. I would definitely recommend this resort. Some of the staff were overly flirty which would get annoying but easy to ignore. Definitely recommend the inside bar ask for Neville he makes the best expresso martinis!!
Reserved Rooms Given Away -Terrible Service
Jun 30, 2022
When my 3 sisters and I arrived at 4 pm, we were told that the 2 rooms we had reserved 3 months prior were "given away" and that they did not honor reservations, and rooms were given "based on availability." They did not agree that a reservation should mean that the specific rooms that we RESERVED were the ones that we would be given. It took 2 hours and lots of fussing with a "manager" to get us 2 rooms, which were not suitable in any way. We were given rooms that each had a king bed, meaning that the four of us could sleep together in 2 beds. Really? Two of us ended up sleeping on a cot for 4 nights, while the other 2 slept in the beds. While in the lobby, we met a family of 3 adults, who had the same thing happen to them that same day. They were told to leave the luggage at the desk, so they could go and eat while the resort tried to find a room. When they returned, the man's wallet, credit cards and money had been stolen - while in the care of staff. As the butler took us to our rooms, he shared that this happens all the time, resulting in very angry guests. This is not what we expected of a "luxury" resort - even the Motel 6 honors reservations!
Worst event experience and very unhelpful event planner at hotel
Jun 29, 2022
Hosted a 60th birthday celebration for my mother with over 80 guests at this hotel. They will nickel and dime you for everything. Linens used for the event were stained and had holes. The special chairs that were an extra charge were missing rhinestones, had holes and were very dirty. The DJ showed up an hour after the party started. The hotel said the event started at 6:30pm he arrived at 7:30pm and the bartender wouldn’t open the bar until 7pm even though the charges for the event started at 6:30pm. Now for the hotel itself, children are only allowed in one restaurant in the whole hotel. There are many gaps during the day when there isn’t a restaurant open, for example breakfast ends at 10:30 but lunch doesn’t start until 1pm in several restaurants. The Grande side hotel does not do pool service or food at the pool. You have to go to the bar for a drink or hike across the hotel to get a snack. If you are an early riser most restaurants don’t open until 8 am, only one opens at 7am. Also good luck trying to get a reservation at a non buffet restaurant as they say they are booked even though the restaurant is empty. The food is also not good.
Special holiday in Jamaica
Jun 29, 2022
We arrived at this hotel on 20th June (and, as I write this, we are still here...!) Our first impression of this hotel was 'Wow' ! Amazing reception hall, very grand entrance. However, on arrival at our room we were very disappointed to find that there were no towels, not one!! We were desperate for a shower after our 10 hour flight and long waiting time at Montego Bay Airport, so this was beyond annoying!! I phoned housekeeping and towels were quickly brought to us but a little frustrating! The room itself is very comfortable, American Colonial style, but could now do with a bit of updating. However, very clean and very comfortable king size bed! We are still enjoying our holiday and cannot complain about food choices or quantities and you can always find something to eat in the many restaurants on the complex. Staff are generally very helpful and will go out of their way to help you. I will take away mostly happy memories of this once in a lifetime holiday.
Jun 29, 2022
My family and I stayed at this resort the first week of June 2022. I was starting to get nervous about going to this location after reading reviews on here but I am glad I ignored them. Check in was smooth and painless. The women at the front desk were very pleasant and very nice to my children. We were given our rooms keys, got our luggage and the room was ready right away. Our room was spotless (the whole week) and they had made up two smaller beds for my children that were perfect. Our balcony was facing the kids club and the stairs to the Bahia Village. This side can be very loud as you can hear the nightly shows and the disco but we were ok with that because our kids sleep through anything. People were complaining about the elevator but the one for our block was not a problem. The food was never an issue. There is always something for even the pickiest eaters (my father in law) we left all meals full. We did not take advantage of the a la cartes so I cannot comment on those. The main pool was great. Lots of chairs. Not always in the shade as people do save them from EARLY and never come back. Not cool. There are two areas to access the beach for us we liked the one on the far left of the resort across from the kids water park. Sand was softer and less rocks. Water was beautiful. I found all the staff here treated us so well and no request was ever a bother. The sports bar was lovely. It was a nice break from some humid evenings. I wish the nightly entertainment at the main outdoor lobby bar lasted a little longer. It was so quite too early leaving us a little bored. The free wi-fi throughout the resort was spot on never had an issue. Use the bahia app it gives you alot of information about whats going on that day around the resort. Book your a la cartes through it as well. If I had to complain about anything it would be the at the kids water park my daughter got a very bad cut coming down a slide from what looked like a screw sticking out. Within an hour 3 other kids had cuts as well. When we told the life guard and the security guard sitting around the water park they gave out Band-Aids but they should have closed the slide to prevent further injuries. The only time I was ever annoyed during our 7 days was when other guests felt that they didn't need to wait in line and would cut in. If you made a comment they would literally say "I don't care" or just stare at you. Such a terrible attitude to have but that has nothing to do with the resort. I found people complaining about having to wait for service at times or not getting their coffee right away. Take a look around and see how many people your waiter is serving. Have a little patience or go get it yourself. The staff works very long hours and doesn't deserve such terrible reviews. Check out was easy not issues. The only thing I would suggest is that for guests leaving so early in the morning maybe having somewhere for them to grab a bite to eat while they wait for the shuttle to pick them up would be nice. Over all WONDERFUL trip.