TripAdvisor Traveler Rating

My group of 7 had an amazing time at this resort. The staff is very friendly and accommodating. Howayne, Demario, Raheem at the pool bar, Rushawn and Gary at the lobby bar, and Charmaine in the Brazilian restaurant definitely made our trip memorable. Also keep a look out for Crazy Legs and Trusty on the entertainment side of things!!! Overall this has been my families favorite vacation, highly recommend!

Just wanted to know if the beach is now open on the family size and is the bbq hut near the nude beach open planning to go

Like to know how the resort is for signal people. Is there an option to upgrade when you are there. As i did not see it when i booked. Please any help would be great

This is our second time visiting this hotel and our expectations were met with warmth. I must first mention the Security department/ Miss Ann-Marie and Mr. Forbes was very pleasant.. Rohan who took us to our Rooms made sure we settled in quite well. Mr. Haslam greeted us and made us feel welcome. Trudy Higgings, Adikay Burey, Davion, Anika and Nadine Gordon left no stones unturned to meet out needs when dining. The rooms were perfect, we couldn't ask for a better mini vacation. Thanks to the staff. I will recommend Bahia Principe Jamaica.

The housekeepers are sooo noisy. If you plan on sleeping in, then this isn't the resort for you. The housekeepers are super loud in the morning, and the carts are rickety. It is mind-boggling that they do not even take pride knowing it is 7, 8 AM - shouting to each other across hallways and down the floors. Perhaps they need radios if the conversation is that critical and, without exaggeration, it is every morning! They wake you up out of your sleep, hollering at each other across the hallways and slamming doors. This is such a shame because the front desk, concierge and greeters are so nice and professional. Room service is great and the housekeepers clean well and always service rooms promptly, but the loud, vulgar behaviour from them in the hallway takes away from the experience. Most bartenders are good and ok but a few need training in customer service and pleasantries. Some act like it's a bother to serve your drinks. Management needs to fix this issue. Some of your staff members are chasing guests away who would return with their unprofessional, loud behaviours. I see several staff members talking as loudly as they would if they were at home, and it's baffling. Overall, the offerings are good in terms of food, drinks, pools, and bars but the vulgar behaviours from some staff members are so off-putting.