TripAdvisor Traveler Rating

The location is ideal because it's located perfectly in the entire north coast stretch of resorts, an hour from the Sangster International Airport, and the attractions on the north and west coasts. The hotel is clean with spacious rooms. the environment is calm and the rooms are quiet without disturbances. The parking lot is not paved in comparison to other modern hotels. The workers there are exceptional. They were kind and supportive. The food was very average and bland for an all inclusive. The refrigerator just had two cans of coke in it. I cannot give a comprehensive review since I stayed only one time. I may return to see what the full experience is like. THE BEST EXPERIENCE WAS THE STAFF,

Lovely hotel, but people steal things here. Don't expect to find them in lost property either. My son's crocs and Jordan cap was stolen from the sunbed. 100 pounds worth of stuff gone. Staff don't care either. they don't help if you lose something, no effort whatsoever . Don't leave anything by your sunbed ever. I'm on holiday in Spain, you can leave money, phone everything on sunbed, and still there when you get back.

First I must say our dream came true with our vacation!! We had a bit of ups and downs with the AC the first two days we arrived, but thanks to Amir the manager who go above and beyond to change our room and make us completely comfortable not only making us satisfied but he make our stay memorable and make us feel safe and secure, thanks for the complimentary perks also we did appreciate and enjoyed them ! He also checked in on us to make sure everything was okay with our new room ! We highly appreciated his willingness and his hospitality this is what customer service is all about!! Thanks to Candace at the front desk for listening to us ! Her words to us when we mentioned the AC was !! Give me a chance and I’ll get it done for you, yes she did in a blink of an eye!! Thanks to Deonte across from the check in desk for always supporting us and his positivity makes a big difference , he always checked in on us and made sure we were doing well ! It’s a great feeling knowing that you leave for vacation and you have a wonderful time and the hotel staffs let you feel safe and welcoming! Thanks again for all the love and hospitality! McGhie’s ??

Commendations to the waiter and waitresses who serve in Jazim Restaurant. A high level of professionalism was on display. There was also a wide variety of dishes to choose from. The Security Guards at the Main Gate have also embraced a high level of hospitality and professionalism, we were greeted with a smile we felt as though we were at home. Front Desk was however a nightmare, the staff needs to learn how to respond to challenging situations, flexibility is an art that needs to be learnt. A system should be implemented that once you check out a ticket is given and the arm band remove thus allowing you to use the property without accessing the room. The ticket can then be handed at the Main Gate upon departure. There also needs to be a structured way of storing luggage for example a ticket system that will prevent visitors from going through hundreds of luggage before finding their own. Attention should also be paid to how the floors are wiped. A foul odour exists after main areas are wiped. Staffing is an issue and recruitment with active/ongoing training should be encouraged aimed at improving the overall experience.

Here’s the deal- you will be hungry outside of meal times- there is no food… no manager or general manager to supervise- understaffed so 1 hour wait for breakfast or lunch and dinner. Half of resort closed for renovations- forget it