TripAdvisor Traveler Rating

The talli restaurant was very good . I think the cooker is very very good and able to cook delicious foods

This was by far the worst experience I’ve ever had while traveling and I have traveled all over the world. From check-in to check-out and everything in between was just terrible. I arrived at 2:45pm. I was able partially check in as the room was not yet available and was told that I could have lunch and return at 4pm and my room would ready. At 4:20 I returned to a lobby full of people. I joined the line to be waited on. After waiting a while and with only 2 people left ahead of me,a front desk clerk asks everyone that had already checked in, and was only waiting on room assignments to step out of the lines and she would assist us. She leaves and after 2o minutes I look up and she has joined her colleagues in waiting on those people in the looong line that had not yet checked in. After asking THREE more people to assist me and over 1.5 hours later I got my room key and was escorted to my room with my luggage. The property is HUGE. I was ocean front all the way to the back. We walked. Upon entry to my room, it was not what was shown online. Very misleading. I spoke to the manager at the front desk and she said that my room was in the category and the room pictured on the website was unavailable. She laughed when I asked her about the potential noise level of another room as it appeared closer to the DJ and pool area. I’ll speed up from here. I called 4x for a robe. A lady shows up at 11pm with blankets and a fumigator? They gave her wrong info, but her shift was over, I would have to wait until 12am. No one showed up until the 5th call. I insisted on the robe as I did not want to be charged for it. Only 30% of resort is open. Inadequate staffing. No accommodations for areas for the limited use of the hotel. The 4 restaurants that are in operation are not open every day. You have to walk to front desk or call and the dining reservation line is only open 9-5. One server told me that I had to leave a personal item on the table so that they would know the table is taken. She shrugged her shoulders when I told her I did not have an item to leave on the table. The only good thing about this resort was the food. Best food ever from a resort. LOTS AND LOTS OF WALKING. The beach is not a real beach (man made) with crushed gravel Used as sand. You need water shoes. I stepped on a sea urchin and needed medical attention. I was told to call back after 7:30am. When I called back, I was told I needed to WALK to the front desk which is about half a mile from the room. My foot appeared to be infected and was swollen. I had to raise hell to get a nurse to come to the room. The quietest side of the beach is on the end where the water sports building is. It is a looong walk from the pools and everything else. They put up a temporary bar, but no food. You have to walk alll the way back up the beach for food. There is no food on the beach. Food service only available at 1 of 2 open pools. You cannot leave pool area with food as there no disposable plates. Day 4 of my trip I saw a golf cart at the front of the building I was able to hop on for a ride to my room. Never saw one again. Had to call multiple times to get someone to answer the phone. After 3 calls each time, I left the room service dishes in the hallway. Resort rooms are very dated. This is a very far stretch from a 5* hotel. A 3* would be appropriate for the grounds, but the customer service is a negative ZERO

Bahia Principe Runaway Bay if you go for luxury and great service don't go here.If you want just average service and a nice room enjoy or at least try to .

Roach at jerk hut food salt food hot up from the day before most of the staff judge u for ur color and if u a Jamaican they don't pay u no main there was this one staff from the buffa name Jody no customer service but the moment you put then the money she come are u okay because she see tip and at the stake house the some staff good but the one staff Sherman judge u from color came interested him self offer juice all now we did not get the juice nar take our order went to a white take offer wine water take there order did not come back to our table had to leave best restaurants was picas she service was great staff wonderful our win person tashana and Laircnicue best manger Rudolph is so great keep up the great work sta house kemone great service too buffa morning for breakfast Melissa Tameika and Alexous big up uno self u guys are the best there thank u for trying to make it better for and thanks for ur help just belive this place was not ready to open let talk about the room dirty bugs and let's more but by seeing the Roach my mind change from all the food i am ready to go home 6 day and only place the give me peace was picas for dinner i went there every night Jah

Great food great good selections .Scenery good beach met great people. Boat either bbq fish. Long drive from airport to the resort. Can't wait to go back.