Bahia Principe Grand Jamaica reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 3.5
  • Value 4.0

14565 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Drugs

Andrew G on Jan 26, 2023

4th time here and it’s mostly run very well. But !! They seem to now tolerate drug dealers within the complex. I’m well aware of the local culture. But the dealers are not licensed by the hotel - or are they ? Time for the hotel to come clean.

TripAdvisor users rated this property 5 out of 5

Rest and relaxation

luckeelu (Toronto, Canada) on Jan 26, 2023

This was my first vacation in Jamaica. It was very nice. I loved my room. Very clean resort. The food was great, although it was a lot for me, but it was delicious. They had international food as well as traditional jamaican dishes. I had dinner at the Picasso restaurant which was fabulous. The beach was a bit smaller than I expected, and sometimes had a tough time finding a chair but it was still beautiful. I would definitely recommend it. Also, for children, they have a kids club. The spa was nice too. I had 2 different massages. Thanks Bahia!

TripAdvisor users rated this property 3 out of 5

Service poor

pauline h on Jan 24, 2023

This is my third visit at this resort. Restaurants service this time is poor. Waiters, waitresses do not smile and look like they are happy to help Or check if guests need any additional assistance, top up water or if you ask for a drink you do not receive it. Disappointed coconut selling for $5 and if you pay with $10 you are told by seller, I do not have any change. Not sure why it’s called all inclusive when things are being sold and staff soliciting tip. No Splenda for people who prefer Splenda over equal. Some wait staff will let you know Diet Coke is not offered but yet there is Coke Zero in the room. Please educate wait staff on what is available for guests and how to offer good customer service to all customers. On our patio there is one chair for a couple to sit on, go figure.

TripAdvisor users rated this property 5 out of 5

Will Visit February 2023

amazur101017 (St. Catharines, Canada) on Jan 24, 2023

How can we contact someone to find out if they offer a crib or a playpen for room? We are arriving on February 22, 2023 for 7 days and trying to decide if we should take our own playpen? We have 3 rooms booked as we are traveling with other family members. Toronto, Canada Thank You.

TripAdvisor users rated this property 2 out of 5

you were warned

Nicole Y on Jan 23, 2023

The rooms are deplorable on the family side. it's in BAD shape and the smell from the rooms. Disgusting. stop over-bleaching to hide your mold. I had to upgrade to luxury because the other side was HORRIBLE. C/S also needs client training. They are quick to express "it's not my job". you spend so much money for unsatisfied service. What a waste...if I could, I would undo and change property - i would. but I had a wedding to attend. now - I totally get the bad review. P.S ..Bahia you should have taken the time during covid break to clean ur disgusting carpet and improve your rooms !! please also train staff to have more understanding to their guest and not so quick to be dismissive. I had witnessed other guest display dissatisfaction ...so long. definitely won't be back. 01/23

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