TripAdvisor Traveler Rating

After checking in, my husband went to the bell desk to seek assistance in finding the room for the first time. The bell man that was at the desk was hesitant in his decision towards assisting us. The look he gave us was as if he did not want to assist. I had my hand on the zip of my purse to take out a tip for him, but based on his level of unprofessional behavior, I immediately decided that he does not deserve to be tipped. When we got to the room, Mauro was in the hallway, when the bell man stay Mr Mauro, he immediately started acting professional. My husband turned to him and said, "I'm in the hospitality industry so you don't have to pretend!". It was time for us to take a shower and we realized that the drain cover was open, when I checked the inside of the drain, it was absolutely disgusting!!!! The drain seems as if it wasn't cleaned in YEARS! There was only 1 amenity installed on the shower wall and instead of placing a bath gel there since everyone has to shower, they left a conditioner! I had to call the MOD and inform him. The next day, Kemeisha from guest services and Mr Amseid and Ms Joan (Housekeeing manager), came and viewed the issues that we had logged. They offered a room change but we had only 1 night left so it was unnecessary so we told them that it was fine. We got a 3pm checkout and we were grateful. The food however was exceptional!

We’re do I start,I never write a bad review Positive’s Amazing location,rooms are nice,a la carte restaurants nice,beaches amazing Negatives Main pool filthy,very rude female staff,amenities rubbish Went to Grand Bahia Principe 18th August for 2 weeks with family and friends,check in went quite smoothly until week got to our rooms (not what we booked) straight back to reception only to be told we could change rooms but not until after 3pm the next day. We had booked a wedding vow renewal 4 months prior so we met with wedding coordinator a couple of days in,she seemed very nice,we went through the plan of the day and was informed that the restaurant we had booked for the reception was closed that day so we had to chose somewhere else,only to find out the restaurant was actually open ?? The main buffet restaurant was closed for renovation so there were 2 smaller restaurants open instead,1 was open air so all the food was covered in flies and wasps,birds stealing off your plate,the other was Round Island we’re basically you had to Que for at least 30-60 mins to get in then fight for food,the 2nd week there another restaurant opened up Jazmin which took there pressure off the other 2 restaurants My main grievance was the rudeness of the staff mainly the female staff,I have visited Jamaica many many times and have never encountered rude people,I’d say 80% of the female staff need retraining in hospitality,if anyone asked a female member of staff for anything or even said hello to them they just sucked there teeth and mumbled under there breath,the main lobby bar for drinks was an absolute joke to get served unless you was holding $ bills in your hand. The main pool was closed for a day while we were they because how dirty it was so imagine how unhighginic it was?? there loads of other little grievances but I think the main ones needed pointing out. The Grand Bahia Principe is actually a nice hotel in an amazing setting but it just needs to address a few problems

Roaches at every dining area/ buffet. The food that was left out was constantly swarmed with flies. The staff was friendly and welcoming but the facilty was beyond terrible, there were days where I only ate what was made infront of me because the lack of any sanitary procedures or processes.

The room was beautiful but after first night found a leak in the bathroom by the light, notified front desk took over 24 hours before someone came to look at it. Supposedly they repaired it but the next morning found water on the floor , we went back to front desk to complain but fell on deaf ears, spoke to someone again the following day and still nothing we departed after four days and the leak hadn’t been fixed. They never once offered to move us to another room.

When my son (20) and I arrived at the airport the transfer was easy, it was a private car driven by Cleveland, a very nice, friendly and welcoming man. We arrived at the hotel and we were able to leave our suitcases at that front, were provided a wristband so that we could use the facilities until check-in. At first glance the lobby is beautiful but no AC it's hot hot!! Due to the open layout. A number of the restaurants were not open or the signage did not accurately state their new names, I had no idea there were more restaurants until after I was gone and my family located more!! The room was just ok, there were small amounts of mold in the room and bathroom, the cable did not work for the first 3 days the black out curtains are dirty room 16319. House keeping is polite they keep the fridge stocked. The pool closest to Round Island restaurant was green and dirty but the other side of the pool on the other side of the bridge was blue and beautiful. The food was good but there were not enough tongs so there was unnecessary lines waiting for food. So this is not at all the place to be if you have allergies. The service was great though, very attentive staff. For what you pay the rooms should be spotless but it's not the housekeeping it's structural, cracked tile, mold, mold and more mold dirty, old vinyl black out shades. The wristband is supposed to provide room access which would have been a nice touch but that did not work! The beaches are beautiful, went snorkeling, used the free activities bike riding (with Greg) was amazing, the banana boat, paddle board and kayaking were so much fun. The transportation back to the airport was a bus that appeared to struggle to go over 30mph felt like and sounded like it was stuck in 2nd gear!!! But it had AC and it was clean. I went with almost 40 family members and their experiences mirror mine. Karaoke is so much fun, and again the staff are really friendly.