TripAdvisor Traveler Rating

Great food great good selections .Scenery good beach met great people. Boat either bbq fish. Long drive from airport to the resort. Can't wait to go back.

I am writing to express my deep disappointment and concern regarding the service my family and I received during our stay at your hotel on October 25. As a travel agent and a paying guest, I strongly believe that customer service is vital to the success of any business, and all guests—regardless of nationality—should be treated with equal respect and professionalism. Unfortunately, my experience at the buffet with a member of the kitchen staff was both disrespectful and discriminatory. The staff member engaged in an argument with me in front of my family, displaying unprofessional behavior that included personal insults and offensive remarks. She made degrading comments about my appearance and even called me “dumb” after I respectfully addressed her poor service. Her behavior escalated further when she remarked, “Gyal, yuh cyan mek mi lose mi job,” while continuing to act inappropriately even in the presence of the head chef, who appeared unable to de-escalate the situation. This treatment left me feeling humiliated and disrespected, particularly as it seemed motivated by discrimination against Jamaican guests, based on an assumption that we do not tip. This is unfair and unacceptable, especially considering that we paid for three rooms to celebrate my child’s birthday and expected to receive the same level of service afforded to all guests. I do not wish for anyone to lose their job; however, I strongly urge the management team to address this matter seriously. It is clear that training, supervision, and accountability need to be improved to ensure that all staff members uphold the standards of professionalism and respect that your establishment represents. Every guest contributes to the success of your organization, and no one should feel discriminated against or undervalued. Additionally, during my stay, I encountered two other guests—one Jamaican and one African American—who shared similar concerns about the poor customer service they experienced. This suggests a recurring issue that requires urgent attention from both managers and department heads. As a travel agent who often recommends hotels to clients, I must be honest in my reviews. Experiences like this make it difficult to confidently promote your property. I sincerely hope that this feedback will be taken constructively and lead to the necessary improvements in staff training, monitoring, and customer relations. Thank you for taking the time to review my complaint. I look forward to your response and to seeing meaningful changes implemented.

We had a good stay. Excellent service from Marcell Lugg, Clarke from the Knife, and Nardalee Kelly. They made our stay memorable. Food was mediocre. We had to pay to upgrade for a better room. The first room was dated - AC barely worked! Thanks to Elica from Guest Service for recommending us to move rooms. Made our stay more comfortable. Italian restaurant was barely good. Food was better in Nyam at this point. Rest else were okay. Entertainment team at the Pool were great. I just wish that they have had better options for food.

Smooth check-in. Courteous and pleasant Bellman. Restaurants were accommodating. Lots of space to relax. Great staff at all level. More emphasis on evening entertainment needed.

Really had a great time the staff was amazing the food was amazing and entertainment was amazing every day was very happy