TripAdvisor Traveler Rating

Amazing experience! nothing really negative to say about the hotel except I wish there was more entertainment after 11pm but besides that nothing to complain about, all the staff was insanely nice and respectful. Food was good, drinks were good. Beach was small but nice and clean and no issues finding a chair

Just returned from this hotel . Food very poor the buffet dining food was always cold. Drinks were shocking flat warm beer and very cheap spirits . Hotel very clean and staff very friendly But would never go back For close on £4000 for 2 adults just not worth the money

Never will go again after 3 times with 13 of us in our group. Terrible food now, rooms getting old, bars empty with no staff, staff only smile and nice IF you give a tip and entertainment is Not Good At All. Totally not the same. Rui is way better in Jamaica. We all were so disappointed!!

It's ok certainly not 5 star. The resort itself is stunning. The grounds are maintained very well even during the busy period we stayed. Where the hotel falls short in my opinion is first the food. Although there is plenty of it with lots of choice it could taste better, particularly the jamaican dishes. It is not authentic jamaican food with many dishes just tasting off for example oxtail, fried dumplings, bulla beef and callaloo. (Inediable) The jerk hut at lunch time is very nice but gets very busy then often after queuing they have ran out of chicken or burgers or buns. During my stay the roundhouse was often closed during times it was supposed to be open so not sure what that was about. With regards to staff I met some of the most amazing, beautiful and genuine people and many will go above and beyond (Julia, Mary & many others). However we also experienced really rude staff, frequent enough for me to not return to the hotel. The reception staff in particular are rather miserable which dampens your holiday and the room cleaners never seem to want to clean the room. Everyday asking if anything needs doing, in the hope you will say no. It is supposed to be a 5 star hotel, yes I would like my bin emptied and floor swept without feeling like I have to beg. Alot of the cleaners seem to be standing around having personal conversations very loud. This didn't bother me per se but it does seems a little unprofessional. I was also overcharged purposely twice in the village shops clearly for staff to tip themselves. Very off putting as I always tip anyway. Another thing that was frustrating is the cleaners never have clean towels so you have to call reception and wait all day for them to be delivered. Entertainment in the evening is ok. However the Jamaica show and Bob Marley show was a little disappointing. Considering your in Jamaica expected more. The show you pay for on the Wednesday is definetley worth it. Really enjoyed and very talented. The resort is very large but it is nice to walk around. Not the easiest if you have a pushchair as there are very little ramps. Even the bridges over the pools have steps which suprised me. The rooms are large and adequate. We were comfortable in our room and felt it offered everything that we needed. Never experienced any issues other than a bulb going which maintenance sorted within a couple of minutes. Did I enjoy my stay. Yes definitely Would I return again, probably not.

My family and I spent time at this resort. It is a Beautiful resort. From the check in to check out met with major hiccups. Not smooth at all. Spacious and clean room but needs updating. The main dining areas all of them need major exterminating. The obvious short staffing left other gathering areas neglected. This place is definitely a three and a half star, not the five star resort.