TripAdvisor Traveler Rating

Cesar Lopel in the premium lounge is a treat! He makes the best drink suggestions and is a wonderful flirt. Took great care of us. This is a lovely resort. Quiet but fun. My only complaint is that the smoking area is near the pool and it's disgusting to be that close to cigarette smoke in this lovely place.

Decided to try the south of Puerto Vallarta and was very happy with the hotel. Everyone was helpful and service was good. Not a large beach but the view was great.

Cesar Lopez was amazing in the premier room!! So attentive and amazing! Great top shelf drinks. Service was great! Food was okay but busy enough after a long day of travel. I will be stopping at premium more throughout our stay! Nice quaint area to check in.

We recently returned from a visit to this resort. January 4th to 12th. Our friends met us there on the 7th. The resort itself is beautiful and we were wondering why it seemed so quiet. It was probably because half the guests were sick with Norovirus. All four of us have been ill and are still suffering the aftermath of this nasty virus. We are all seniors and it’s taking its toll. Our friends spoke with many guests after we left and almost everyone they spoke to had part or all of their group take sick. On our check out morning I asked for extra time and was given until noon then got a call back that we could have until 12:30. I asked if other people were sick and was told no…..obviously a bold faced lie. You have a serious problem there and it needs to be addressed immediately if it has not already. There are so many ways you could have handled this situation with honesty and integrity to help prevent the spread instead of denying and trying to hide it. Warning your guests that the virus was present would have had us all taking extra precautions.You failed completely on customer service here. I am extremely disappointed in the Barcelo’s handling of this situation and we have stayed at many of your resorts over the years.

Having just returned from the Barcelo , we can say that despite some online reviews we found it to be very clean , staff where very friendly and hard working , the rooms where huge and very comfortable .The resort itself is in a stunning location and plenty of beach for anyone . We only ate at the buffet which we found to be more than adequate especially as my wife has some allergies . Her only disappointment was that the salsa and guacamole where only available on a few days . The nightly entertainment was really good overall , especially the Fredie Mercury tribute night . We didn't have any sickness , staff where cleaning all the time .We found this resort to be on the smaller side with only two tower blocks for guests , Local people who where on the beach where very friendly and the sellers didn't pester you in any way . The only " blip " on our vacation was the last night as the cantina small bar area which is open till 1 am was very loud with talking , shouting and laughing , our room was located directly above it on the 3rd floor so no sleep till 2 am . Overall we enjoyed our stay here and would highly recommend it .