Barceló Puerto Vallarta reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

9877 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Disappointed with cleanliness

Stacy B on Jul 12, 2024

This was our second time to this resort. The first time was 2 years ago and it was amazing. The resort this time need maintenance and additional cleaning. There were flies everywhere. The overall feel was nice, but it was lacking that pizzazz that we had before. The true bright spot was the people. Everyone was so kind and friendly. The other disappointment was the lack of enforcement for the proper attire for the dinners. The resort states that collared shirts, pants and close toed shoes are required for men to wear. Multiple people were observed eating dinners throughout the week in the nice restaurants with shorts, tank tops and flip flops. It made the experience feel cheap. I will probably not come back because of the obvious decline in the overall experience from our prior trip.

TripAdvisor users rated this property 5 out of 5

Family

krech (Littlerock, California) on Jul 12, 2024

Great resort. Our favorite. Have been there several times. Never disappointed. From the check in to checkout, everything went very smooth.

TripAdvisor users rated this property 1 out of 5

STAY AWAY. STAFF STEALS

Sarahy M on Jul 11, 2024

STAY AWAY! STUFF WILL BE STOLEN FROM ROOM AND STAFF WILL NOT CARE! A very expensive jacket of mine was left in my hotel room and when we went to check out I had forgotten to grab it. I wasn’t until I got to the airport - 2 hours from checkout- that I remembered I left it. It’s been 4 days now and the staff is not working with us to try and retrieve the jacket. It never left the room because why would anyone wear a jacket will in a beach vacation? The hotel staff is denying ever seeing the jacket when both me and my sister saw it in the room when we went for breakfast around 10 AM. IT NEVER LEFT THE ROOM. We told the hotel we would pay for the shipping, so it could be returned to us but yet they still deny having the jacket. This has happened to me before in Tulum when I left very expensive dress in my hotel room, they found it and shipped it back home to me with no problems at all, that is what honest people do. THEIR STAFF IS NOT HONEST. It’s very easy to look at cameras and see what staff member was in the room and act accordingly! My sister also had $20 in cash missing from her purse after a night out!! BEWARE AND STAY AWAY. FOOD WAS HORRIBLE TOO!!

TripAdvisor users rated this property 3 out of 5

Barcelo Hotel

Shorten09 on Jul 10, 2024

Improvement Needed 1. The entertainment is a group on stage for an hour. There is no interaction. 2. The snack bar staff are not friendly. 3. The rooms are brushed over. 4. Snacks, and drinks are one bag of chips and peanuts in the refrigerator. 5. Only Italian restaurant is good. 6. The seafood restaurant has shrimp only. However the hotel has crabs running around. 7. Don't pay for premium. Positive 1. Large rooms for a family 2. The Italian restaurant was nice. 3. No insect bites. 4. Pool area clean. 5. Nice alcholic drinks 6. Not crowded 7. Always chairs by the pool. I had a relaxing trip. I however wont come back to this location. I am neutral about this hotel. If you have a great deal on it take it. However bring things to entertain yourself.

TripAdvisor users rated this property 4 out of 5

Overall great experience

joshprimrose (Vancouver, Washington) on Jul 09, 2024

Spent nine days experiencing this beautiful resort. The staff at the pool was great and make you feel like familia

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