TripAdvisor Traveler Rating

Oscar Martinez was a great server in all areas, very friendly and personable, knowledgeable!!! Beds are very comfy, large rooms! I was disappointed with the waterfalls around the property not working the whole 10 days we were here, but a beautiful place to stay!

staff was so incredibly nice and was so supportive with my journey to learn Spanish, even if i was terrible. would 100% go back!

Pros: The resort is stunning, with beautiful and picturesque surroundings. The room was lovely, and the bed was exceptionally comfortable. We also enjoyed the heated pools, which were both fun and cozy. Cons: Unfortunately, the buffet food was disappointing. It offered the same options every day, lacking true variety. It felt like they were recycling leftovers from the previous day. The only enjoyable dining experience was at the Spanish restaurant, where the lamb chops were fantastic. Additionally, there was a noticeable lack of entertainment. The resort seemed more focused on catering to families with kids, leaving little for adults. There were no clubs, dancing, or live music available. Overall, we had a relaxing time and enjoyed the pools, but I’m not sure I would return, as it feels like the resort primarily caters to its own guests.

Overall, it was amazing - really the things I experienced was great - the dinner at Kyoto was my only middle but that wasn't because of them but my not knowing the true overall deal of what they offered. I am allergic to shellfish and they had a limited menu that didn't really cover my dietary needs but they did have a special of chicken fried rice that was DELICIOUS! I still give this resort, staff, food, rooms and all amenities 5 STARS!

Room was clean & comfortable. Cesar in the premium lounge was excellent!! friendly, great service. Was not happy with the service in the Taco restaurant. Service was very very slow. Even when not crowded. Waited 45 minutes for a club sandwich. French fries were cold.