Secrets Royal Beach Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

21963 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Robert, Sammy & Alexander - AMAZING SERVICE

Climber30110367338 (Grand Rapids, Michigan) on Feb 08, 2025

Overall, loved our stay here! Especially the service we received from Robert in the Prefered Club Bar. He went above & beyond for us during our stay. He was welcoming & friendly & excited for us to be here. Exceptional service! Shout out to Sammy and Alexander too! Such a great team of young men who do an outstanding job for this resort. We will definitely be back in the future!

TripAdvisor users rated this property 5 out of 5

SPECIAL STAY

Coastal00787649533 (Grand Rapids, Michigan) on Feb 08, 2025

We had an AMAZING stay. Robert in the Preferred Club Bar was excellent. He spent time chatting with us and serving cold drinks. It was very special. Sammy Soza, Alixander, and their crew did an amazing job in the Preferred Club Swim Up Bar as well. 10/10 oooa oooa

TripAdvisor users rated this property 4 out of 5

Wonderful resort

Shajini (Toronto, Canada) on Feb 08, 2025

This was hands down the best all-inclusive resort experience I've had to date! The resort itself was beautiful, with spacious and clean rooms and bathrooms. Beds were comfy, I slept so well. Food was wonderful at the buffet and the specialty restaurants (you have to try the duck confit at the French restaurant). Above all, the customer service is what made this place shine. Everyone is so friendly and helpful, they really go above and beyond to make your experience incredible. My friends and I left with some heart-warming memories and a sense of rejuvenation because of the staff. There are so many moving parts in making an all-inclusive resort run smoothly, but the folks at Secrets take it to a higher level. Shout out to the following staff who were absolute superstars: Victor, Poche, Alejandro, Dany, Marlon and Johnson in the buffet and restaurants, Lourde and Jeffery in housekeeping/minibar, and Kelly, Shaggy, J Frozz, Maluma, Juan and Chicken Legs in entertainment. Thank you all! My one criticism is the choice in music at the pool and disco. It was very, very American. I understand that they need to cater to the majority of the clientele, but I believe that going to a foreign country means experiencing its culture, including music. For this reason, my friends and I spent most of our time at the beach, where they played mostly Latin music. I get that all-inclusives are designed to make Westerners feel as comfortable as possible, but they don't need to be a mini version of the West. On a similar note, we also felt that the Dominican station in the buffet deserved its own restaurant - it was our favourite cuisine there! If you're like my friends and me, make sure you take a trip to Higuey, the provincial capital. You get a glimpse of the real DR. Runners Tour Company is a great option, they'll take you into the city and to a sustainable family farm, where you can sample and buy local coffee and chocolate. Their tour guides are fantastic too. Overall, this was such a special trip. My friends and I will cherish it forever!

TripAdvisor users rated this property 5 out of 5

Honeymoon

Happiness16891291318 on Feb 08, 2025

We had a great experience at the secrets royal beach resort for our honeymoon. Our butler Dauri was amazing and helped us so much and added some Special touches to our stay! We went to the Buffett a lot for breakfast and lunch and always had the best waiter Wilkin. Always so kind and helpful.

TripAdvisor users rated this property 5 out of 5

Great vacation spot!

Farmingisawesome (East Lansing, Michigan) on Feb 08, 2025

Staff is always happy and friendly. Great food and drinks, with lots of options. Clean, well maintained and beautiful facilities. Safe and secure environment. No problems getting chairs by pool or on the beach. Several choices for restaurants.

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