TripAdvisor Traveler Rating

Resort Review The campus is absolutely beautiful and very well maintained. Our room was spotless throughout our entire week-long stay, and housekeeping did an amazing job every day. We upgraded to the Preferred Club and really enjoyed having access to the private pools. Our butler was, without a doubt, the best we have ever had at any resort, attentive, friendly, and incredibly helpful. The Preferred Club check-in was also easy but we arrived at 2:00 and our room wasn’t ready until 4:30 so we toured the resort while waiting. We enjoyed relaxing with drinks in the lounge during check-in as well. The nighttime entertainment and shows were great, and the coffee shop quickly became our favorite place to stop in the evenings. The beach was clean, and the staff throughout the resort were friendly and helpful. Unfortunately, the food was the biggest disappointment for us. The room service food was some of the worst we have ever experienced, so bad, we didn’t eat it. The restaurants were hit or miss, but we had excellent meals at Oceana for breakfast and the Mexican restaurant for dinner. The Barefoot Grill on the beach was also really good for quick easy lunch by the pool. Overall, we had a wonderful stay and would definitely return. In fact, we’re already planning to visit Dreams, the sister resort, with our kids in June. Despite the food being a disappointment, the beautiful property, exceptional service, entertainment, clean beach, and amazing butler made our stay a memorable one.

We have been to Secrets Resorts in multiple locations over 10 times. This Royal Beach Punta Cana location probably had the least amount of staff available at the pool and for concierge purposes. However, the staff that was available was responsive and courteous, and we enjoyed the activities. The spa did not have a relaxation room, which was a big disappointment to me.

We've visited Secrets in MX (Akumal 1x, Meroma Beach 2x, Playa Blanca 1x), so this review is sort of a comparison to those. We've also been to the Valentin and Excellence Riviera Cancun (both very nice, love the Ocean Front room in the club area at the Excellence). We wanted to experience a different vacation destination, fell in love with Secrets in the past due to the high food and customer service levels. This location had the architectural style and decor I prefer, was close to the airport, had good reviews so that's why we picked this resort. Unfortunately, and I realize this is very harsh, but Royal Beach does not live up to the quality of Secrets we've experienced in the past (and expected) The exterior and interior of the buildings show some wear and age, though I could look beyond that. The grounds are beautiful. I enjoyed having most restaurants/theater/bars located in one area and was surprised how breezy and tolerable (from a temperature standpoint) the openair theater area was. After bypassing the front greeters/bellhops, I got an immediate taste of poor customer service. My husband and I have a routine where one of us checks in and the other fetches a drink at the lobby bar. I approached, stood at the bar, had to wait a while for staff to cease their conversation, still waited for eye contact, did not get a greeting until after I initiated one. This seemed to be the standard among most interactions. We're used to EVERY member of staff making eye contact and providing a greeting before we even have a chance to initiate it. I felt as if I was a burden to staff-like the waitress slowly wandering the theater area (long before the show with about 6 couples out there) and couldn't bother to come ask if we needed anything, groups of bartenders in the theater talking amongst themselves until you asked for a drink and then there was never any hurry to make it, wait staff standing around and not observant to when plates should be cleared after an appetizer, water filled, etc. I was surprised how often staff might see you coming but then cross paths in front of you without a greeting much less an apology. So many of the staff have such solemn/serious facial expressions that just made me feel unwelcome. We weren't sure if this is because of an ultra relaxed island vibe/culture or training or both. The variety and quality of food was our biggest disappointment. Much of the meats were very overcooked, apps and meals served cold, most items either lacked flavor or were more basic than I cook at home. The Barefoot grill only served hamburgers and hot dogs-every day, so you had to go to the buffet for any variety (which was refreshing to get some AC). Himitsu was the only ala carte restaurant that served us hot food. Download the Hyatt app and check out the restaurant menus as a reference, and you can even compare the different resorts' menus. I really had hoped that there would be more food options/variety when we were on site. If you want dessert, though, head to the buffet at lunch and dinner times to find all their options plus ice cream! The evening shows are good. Wish there was another relaxing entertainment option as the evening wound down-other Secrets have a singer or small ensemble in the lobby or bar area where you can chill and have some cocktails in the evening. Overall, Royal Beach seems to have a younger, more active group of guests, getting involved in the livelier beach games and activities, DJ music and dancing (compared to the MX Secrets we've been too). As a side note, we always tip the staff. I feel if we are blessed enough to afford such a trip then we can also share the love with others. These are the stand out staff from our stay: Daniel at the Barefoot Grill and then at the front lobby/bellman area when we left. Such a kind, loving person-he said he's training for a new position in the lobby. I wish him all the best-he's going to be a great first impression for the resort. Jaun B, the bartender at the Bar Marlin took great care of my husband and helped him learn all too much about rum! His partners Ruben, Jose V and Anthony kept us well hydrated on the beach. Franklin Benjamin (they're pretty creative with names on their nametags!) in the small bar in the corner of the theater area. He was very receptive, attentive, would create a different drink when you couldn't decide, would go out and bus nearby tables when not with customers. He's obviously a hard worker, takes his job serious and is good at his craft. Negro Perla (yeah, another creative name) from activities-it was fun to talk DR baseball with him Overall, John and I are happy that we were able to experience a different country and its people. We'll be headed back to MX next time though.

We had a beautiful stay here. We opted to upgrade and stayed preferred in a master suite facing the ocean with a hot tub on the balcony. Getting the upgrade was a great decision. We would sit in the hot tub and take in the view, or get room service and eat on the table outside looking at the water. The balcony and hot tub were worth the extra money spent. The staff here is so attentive and they strive to make guest happy. We loved Oceana, the sushi, and the Mexican restaurant the best, also loved the frozen drinks and mojitos! The room service was good - short rib was hands down my favorite! So so good! We never went without, the staff is very attentive. The spa area was pretty and the couples massage was a highlight of the trip. We came for a week because I needed a little R&R and it was my 40th bday. I’m glad I picked this resort. We will be back for sure.

If you are looking for a safe and relaxing solo getaway, this all-inclusive resort is absolutely perfect. I stayed in the superior king room with a private pool, which completely elevated my trip. The pool was meticulously cleaned every morning, and the water temperature was always just right. Between the well-stocked mini-bar and the exceptional butler service that added a personalized touch, everything felt so special. This is definitely a must-visit when traveling to Punta Cana!