Secrets Royal Beach Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

20037 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Employee shoutout

Harry B on Sep 16, 2023

Dariel 21 is the man. He will be the best accommodation here. Make sure you find him. The staff is friendly and always greeting you. Downside is that Pool closes at 7 and they will kick you out even if you just want to relax at night.

TripAdvisor users rated this property 5 out of 5

Unforgettable experience! ??????????

937vittoriab on Sep 16, 2023

As soon as I entered the resort I was left with no words! I have been to nice hotels before but this tops them all! The design was beautiful, every little detail was thought of. Every area was super clean and kept that way throughout the day. From the moment we walked in we felt the warmth of the people and we were taken care of during the whole stay! Especially with Emmanuel, he took care of everything for us and did a great job at making sure we had everything we needed to make our stay unforgettable. Value for money I would definitely give thumbs up! ???? I would definitely recommend the resort to friends for all services but especially the people making you feel welcome from when you walk in. ??

TripAdvisor users rated this property 5 out of 5

Fantastic vacation ever!

Krystian B on Sep 15, 2023

Very good organisation, nice and friendly staff, great food. Excellent entertainment every evening! Lots of activity during a day, You will not be bored! Very high recommended! Sure will visit You soon again!

TripAdvisor users rated this property 5 out of 5

Updated review as problems rectified by management

Deb F on Sep 15, 2023

I am updating my previous review as management reached out to us during our stay after our various problems and made amends which ensured the rest of our holiday was exceptional! Much appreciated. Because of the excellent customer service we would not hesitate to return to this hotel.

TripAdvisor users rated this property 5 out of 5

Fantastic Holiday

happyincumbria (carlisle) on Sep 15, 2023

We have been home a week, from a fantastic 14 day stay at Secrets Royal Beach. We upgraded to Preferred Club on arrival. It was a bit more expensive but I do think it was worth it. On the second day I reported a few problems we had with the room, I had to go back on the 3 rd day. I spoke to a very nice lady and explained everything, then Luis Breton took over, he was as a complete star ?? he changed our room and solved our other problems. We also got a new butler called Alberto, he was a dream, nothing was to much for him. The lazy river is a dream and it’s so quite as the pools can get a bit noisy at times. And the view from the infinity pool was amazing over looking the beach and sea. The b ach is so well kept and the views are amazing. Lots of beds for all. You will never be stuck for somewhere to get a drink as there are plenty of bars open. Each evening we went to one of the club lounges for pre dinner drinks and the same before going back to our room. The staff in both were great could not fault them.?? There are plenty of places to eat something to suit everyone. The one thing I would change is, the French Restaurant. It’s such a lovely setting, if they had clothes on the tables it would add the finishing touches to it. And if you want to chill in your room, just order room service, lots to choose from. The day before we left we saw Luis Breton again, such a lovely man. He was telling us he was moving to the new tides resort when it opens. We found out then he was the Club Manager. At no time did he let that get in the way as to how he helped and treated all the guests. We want to put a big shout out to all the staff, no matter what job they do. They work so hard to make everyone’s holiday perfect. From the Managers down to the maids gardens ect. Thank You all. We will definitely be back.

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