TripAdvisor Traveler Rating

The service was great at the pool! Lady took very good care of us. She is a great asset to the resort. The only disappointment we had on our stay was the oceana restaurant. The service was not good and it took an hour or more to get our food, and then it wasn’t good. Hibachi was AMAZING and the breakfast buffet was delicious. We enjoyed our stay and all the staff was very nice! Would definitely recommend it.

If you are looking for the best experience ever all wrapped into one vacation, this is the place to stay. From the food, accommodations to the customer service and ambiance, it was a 10/10!

Great experience overall. Beautiful resort, great entertainment. The food could have been better. Pro tip: Book the preferred club - Brian our concierge was a super star.

Amazing experience! The food was great, drinks were flowing, and staff was incredible! Special shoutouts to Eddy, our butler, Sebastian and Nathanael at the preferred pool swim up bar, Ramon in room service, Celinia for poolside service, Hipolito at Hitmitsu and Perla at Bordeaux!! Book preferred - you won’t regret it. It gives you access to more dining experiences and you will also receive coupons for other upgrades, like the spa or romantic dinner on the beach. We stayed in the ocean view master suite for our honeymoon and the room did not disappoint! Housekeeping visits 2-3 times a day and does a phenomenal job! We had a couples massage at the spa and Ramona was so wonderful. We also did a romantic dinner on the beach which was so nice! Great spot for honeymooners or anyone looking for a relaxing and fun getaway.

We upgraded our membership here last year and had a great visit. We sent friends on their honeymoon and they had a bad experience. Our most recent visit was terrible as well! Some staff are great. There was soooo much negative things about this trip that it's hard to discuss here without going into a long rant so I'll just say it's not up to Secrets standards. We think that the only reason we were treated so well last time is our large investment in UVC. This time? We couldn't even get them to do room service WITHOUT ASKING! our Concierge said they made dinner reservations two times and when we got to the restaurant they said, sorry we have no reservations for you... TWICE! Once is a accident. Twice is just not doing your job... My wifes bali bed was stolen from us on her birthday and given to another couple for their birthday. No apologies, we didn't break the rules. Just taken and given to other people. "Michael Jordan" is rude and bossy to people during entertainment games. The staff literally try to make guests watch while employees play the games. They said "you can play next". I insisted by telling them the games are for the guests not the employees. I don't know what is going on here but they need to fix it...