TripAdvisor Traveler Rating

We stayed at Secrets Royal Beach from December 22-29th …We had a wonderful week. The resort was decorated for Christmas in fine style. The restaurants we ate at were all top notch. The service we received was definitely five star! The staff were all very pleasant and really enhanced our stay! We had a delicious Christmas Dinner on Christmas Eve during which the resident dancers entertained us with a nice performance during dinner. Ruben and Juan kept us supplied with Aperol Spritzes on the beach. Aridio , Christian and Modesto made every morning at the buffet a great start to our day! Julio and Ramona looked after us at the Himitsu restaurant. At night in the lobby we were very well looked after by Gabby, Patrice and another lovely waitress whose name escapes me (So sorry)! This trio is very hard working and made our lobby experience second to none. Also, the bartender, Alexander, at Rendezvous made the best drinks! Our room was cleaned very well everyday and always stocked with plenty of towels and facecloths. The resort is beautiful and our Christmas vacation was very enjoyable! This was our second visit to this resort and we will certainly be back! Thanks so much for everything!

I am writing this to deeply warn other Black travelers to avoid this resort. My partner and I visited for our anniversary, and instead of a relaxing "reset," we were met with a hostile, racist environment facilitated by both the guests and the staff. We are Preferred Club members, yet we were treated with a level of disrespect that I have never experienced at other Dreams locations (like Cancun). The Issues: • Systemic Neglect: At the Preferred Pool, servers consistently bypassed us. When I finally flagged one down, I was told he "wasn't open," only to watch him immediately begin serving every white couple around us. • Discriminatory Service at Olio: We were seated by a server named Juan. After taking our drink order, he ignored us for 30 minutes to cater to a white group that arrived 15 minutes after us. He repeatedly told us "one second" while giving them full, attentive service. It was clear he was prioritizing a perceived higher tip over basic hospitality and professional standards. • Hostile Atmosphere: The staff at the Showtime Bar were openly rude, refusing to help us and staring at us with visible disgust. This behavior from the staff only empowered other guests to make racist remarks openly throughout the resort. It is unacceptable to pay for a premium experience only to be harassed and ignored. We didn't feel "at home"—we felt targeted. If you are a person of color, do not give this establishment your money. They do not want us there, and the staff does nothing to hide their bias.

We just returned home from a great trip at Secrets Royal Beach. The beaches are beautiful and the food was good. The #1 reason for this review is the very friendly committed employees that make this resort great. All though we only had one time experiences with most of the staff, the following were our favorite employees. The Marlin bar staff includes Juan (Daniel), Ruben, Jose V., Anthony and Winter. They were always upbeat, knew our drink, we talked about our families, Dominican food, work schedules ext. They truely became our friends where we will have lasting relationships. Thanks, Guys Hope to see you all next year. Jeff

I love coming to this resort I had already been here last year and now we came back to spend New Year's here. I want to thank all the employees whoi made our stay very enjoyable. Team bar manatee,Margarita,Deilin ,Benjamin.David,Samuel ,Roberto,los chef Gata Miguel El Chiquitico,Emilia,Danyely, Jennifer,Carina Y en special and Randel.

Secrets does not disappoint. Wonder clean hotel. Beach access was easy. Lots of pools to choose from. Food was very good. Staff very friendly and accommodating.