Active Advisories
BlueBay Grand Esmeralda has closed the hydrotherapy circuit for work until mid-December but all other spa, gym and salon services are available.
Two pools are scheduled to undergo remodeling in stages with the dates being approximate and subject to change. From September 18 – October 20, 2019 half of the main pool by the beach will be closed. The smaller pool at the back of the resort will be closed from October 21 – November 20, 2019.
Overview
The BlueBay Grand Esmeralda, conveniently located a short distance north of Playa del Carmen, is a resort surrounded by lush jungle, mangrove swamps and outstanding views of the sea. Enjoy all of the facilities that this property has to offer including their full spa, three swimming pools, private beach and fitness centre.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
980
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed
- Garden view
- No more than 4 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Dining room
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
Amenities
Restaurant
Restaurant
Lounge
Exterior
Exterior
Kids Club
Fitness centre
Spa
Pool
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
Good for the money
CSFTMF (Windsor, Colorado) on Dec 06, 2025
We stayed for a couple of days before meeting family at another resort. Room was basic but clean, we only ate at the buffet and found enough options for us. Enjoyed cocktails on the beach. For the money it was decent.
STAY AWAY!!
Lina A on Dec 05, 2025
THE WORST place we have ever been to. Staff were good but not nearly enough of them. No swim up bar, We had issues with our neighbours and called security multiple times. Not only did they not show up but lied to us multiple times regarding their arrival times to deal with the situation. Bed was rock hard Pillows were hard and difficult to sleep on No hot water all 8 days. Barely warm. Even the spa had no hot water Food sucked. Limited choices and often cold. A la cartes were ok. Place is a little run down especially at the black and white bar. No towels at one point when replacing for the beach. Not enough chaise lounges and multiple were broken Rooms are run down View from our room was nasty. Nothing to see except for a dirt plot and a few trees. Beer isn't all that great. We've had Modelo at several different resorts which is good. This one had superior which is superior to nothing. Only served in tiny plastic cups. Cheap and useless Only one snack bar and on other end of resort. Line up at each of both bars for drinks for a plastic cup that will be done in 3 swigs. Multiple bathrooms with clogged toilets full of poo. Another toilet without a toilet seat in the lobby area (womens bathroom) STAY AWAY FROM THIS PLACE. So many other good ones like Princess, Occidental Xcaret and all within minutes of each other.
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