Active Advisories
BlueBay Grand Esmeralda has closed the hydrotherapy circuit for work until mid-December but all other spa, gym and salon services are available.
Two pools are scheduled to undergo remodeling in stages with the dates being approximate and subject to change. From September 18 – October 20, 2019 half of the main pool by the beach will be closed. The smaller pool at the back of the resort will be closed from October 21 – November 20, 2019.
Overview
The BlueBay Grand Esmeralda, conveniently located a short distance north of Playa del Carmen, is a resort surrounded by lush jungle, mangrove swamps and outstanding views of the sea. Enjoy all of the facilities that this property has to offer including their full spa, three swimming pools, private beach and fitness centre.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
980
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed
- Garden view
- No more than 4 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Dining room
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
Amenities
Restaurant
Restaurant
Lounge
Exterior
Exterior
Kids Club
Fitness centre
Spa
Pool
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
NOT FOR MOM WITH INFANT. TERRIBLE . NOONE IN CHARGE
713nataliiap on Jan 17, 2026
BlueBay Grand Esmeralda – NOT SUITABLE for families with infants We are currently staying at this resort, and THIS IS TERRIBLE!!!!??. We are honestly desperate. I am not sleeping, I am not eating, I am constantly hungry, and we do not know what to do anymore. Traveling with an infant here has turned into ongoing stress instead of rest.. This hotel is not family-friendly if you are traveling with a baby and planning to spend time in your room. ??Food restrictions: THE MAIN ISSUE FOR ME AS A MOTHER OF THE INFANT Guests are not allowed to take food out from the buffet . My husband was explicitly stopped from bringing food to me, even though we explained I stay in the room with our infant. Instead, we were told that the only option is room service for an additional $5 USD fee PER ORDER, even though my husband could easily bring the food himself. This policy is rigid, inconvenient, and completely unfriendly to families with babies ??Room service & food availability: Room service menu is extremely limited. The snack bar is open only until 1:00 AM and offers pizza only — no fries, no other basic food options. After 1:00 AM there is NO FOOD available anywhere in the resort. As a breastfeeding mother, I often need food during the night, and in this hotel there is literally nowhere to get it: buffet — not allowed bars — no food snack bar — closed after 1:00 AM room service — very limited menu and slow WE TRIED TO TALK TO THE RECEPTION, TO THE CONCIERGE, TO WESTJET and noone could help us or make a simple exception.. ??Baby crib issue: We requested a baby crib three times. Each time we were told “it will be delivered shortly,” but it never arrived. No follow-up, no solution. ??Room & service problems: There were constant small but exhausting issues every single day: - Water was not delivered on some days - Today room was not cleaned - Sink was clogged and never fixed - I called room service and was put on hold for 30 minutes — no one ever came back to the call Overall: Too many basic service failures. Poor communication, no flexibility, no consideration for families with infants. The resort may look fine on photos, but the actual experience is stressful and disappointing. Being forced to pay $5 per room service order just to get food to a breastfeeding mother is unacceptable. I would not stay here again and do not recommend this hotel to parents traveling with babies.
Entertainment
Trail20658417363 on Jan 17, 2026
Valentinafeom Enterainment was so nice tonour group!! Thank you! Stretching class was great and got us going for the day!
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