All inclusive

BlueBay Grand Esmeralda

Playa del Carmen 4.0

Overview

The BlueBay Grand Esmeralda, conveniently located a short distance north of Playa del Carmen, is a resort surrounded by lush jungle, mangrove swamps and outstanding views of the sea. Enjoy all of the facilities that this property has to offer including their full spa, three swimming pools, private beach and fitness centre.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

980

Rooms

Garden View
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace

Partial Ocean View
  • 1 king bed, or 2 double beds
  • Partial ocean view
  • No more than 4 guests in the room
Partial Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace

Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace

Emerald Jacuzzi Suite
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
Emerald Jacuzzi Suite
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace
Additional details

Emerald rooms include:

Private and personalized concierge check-in (During Concierge hours), free Wi-Fi (2 devices per room, restrictions may apply); personalized welcome letter from the general manager; VIP treatment during entire stay;  daily stocked mini bar; 24 hr complimentary room service; 1 lobster dinner per stay (previous reservation required, subject to availability); 1 complimentary access to the water circuit of the spa (per person per stay, not combinable); 1 plate of fruit at arrival; 25% discount on all spa treatments only (no products and not combinable); private bar including 1 bottle of brandy, 1 bottle of tequila reposado, 1 bottle of ginger, 2 bottles of rum, 1 bottle of whisky; unlimited access to the à la carte restaurants, subject to availability; unlimited access to the Privilege Beach area (VIP area at the beach).

Package inclusions are subject to change at any time without notice.

Emerald Swim-up Suite
  • 1 king bed, and 1 sofa bed
  • Direct access to a private pool
  • No more than 4 guests in the room
Emerald Swim-up Suite
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • TV
  • Full bathroom (choice of tub & shower or only shower – request at time of booking)
  • Balcony or terrace
Additional details

Emerald rooms include:

Private and personalized concierge check-in (During Concierge hours), free Wi-Fi (2 devices per room, restrictions may apply); personalized welcome letter from the general manager; VIP treatment during entire stay; daily stocked mini bar; 24 hr complimentary room service; 1 lobster dinner per stay (previous reservation required, subject to availability); 1 complimentary access to the water circuit of the spa (per person per stay, not combinable); 1 plate of fruit at arrival; 25% discount on all spa treatments only (no products and not combinable); private bar including 1 bottle of brandy, 1 bottle of tequila reposado, 1 bottle of ginger, 2 bottles of rum, 1 bottle of whisky; unlimited access to the à la carte restaurants, subject to availability; unlimited access to the Privilege Beach area (VIP area at the beach).

Package inclusions are subject to change at any time without notice.

Amenities


Location

Address
Carretera Federal Chetumal, Puerto Juárez km 300, Playa del Carmen, 77710, Mexico
45 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Believe the reviews this resort is not worth it!!

tippysmith2018 (Langley, Canada) on Feb 21, 2024

We will start by saying this is definitely not a 5 star resort. This resort would be a 3 star at best. Our room was in building 4 and we also had family in building 7. When we arrived to our room, the sliding door did not lock, the air conditioning did not work, our front door also did not lock and our mini fridge was broken and warm. It took serval times and a trip to the concierge to get these issues fixed but they did get corrected the next day. The coffee maker leaked water and the bathroom fan was super loud. Our family in building 7 had to change rooms as the smell of sewer was too strong. Their new room in building 5 had no air conditioning and all requests to have it fixed were ignored so they spent the remainder of the week sleeping in a hot room. Most of the staff was amazing with the exception of the "manager" who was rude and condending. We are seasoned travelers and have stayed in cancun several times and have never experienced such a horrible resort as this one. The air conditioning in the main buffet went down and never was fixed before we left..approx 3 days. 5 out of the 7 of us got sick which included vomiting and diarrhea. Our stay was only for a week and for that I am grateful. So many complaints if you sit in the lobby and listen. This is definitely not a resort I would stay at again. Trust me when I say.. the negative reviews are not wrong nor are they people expecting too much..this resort is a dump. I will end with saying that the grounds are beautiful but that's the only positive.

TripAdvisor users rated this property 5 out of 5

Every 4 months!

Charles A (Essex, Maryland) on Feb 21, 2024

This was our 7th visit in the last 18 months. We can't say enough about BlueBay! It is by all means the hospitality that makes this place. Understanding there are some repairs, but not was our visit inconvenienced at all. The entertainment crew is a blast! They are tops in keeping activities active and engaging throughout the day and into the evening. We never go hungry or thirsty.. outposts are all about the resort. The beach is kept clean, given the challenge from the seaweed. I must give kudos to the Circle One staff in always making it a memorable stay.. Andres, can't say enough of this man.

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