Overview
The BlueBay Grand Esmeralda, conveniently located a short distance north of Playa del Carmen, is a resort surrounded by lush jungle, mangrove swamps and outstanding views of the sea. Enjoy all of the facilities that this property has to offer including their full spa, three swimming pools, private beach and fitness centre.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
980
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
Amenities
Restaurant
Restaurant
Lounge
Exterior
Exterior
Kids Club
Fitness centre
Spa
Pool
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
If in doubt, pick a different hotel!
Nickie J on Jul 14, 2024
When we arrived, it was the day following the recent hurricane. We expected to see some damage but what we saw was damage caused long before the hurricane. The customer service was not great at the front desk. Its as if the entire hotel was run by a few 20 year olds with no power to address issues. We entered our room, which smelled like mildew, only to find our AC wasn't working. We reported this for 4 days only to be offered a room with functioning AC on day 5. The rooms were dated and dingy, the other hotel buildings were in disrepair, the beach was aweful, and the staff was not great! The ratings should reflect that the hotel grounds are beautiful. The hotel buildings are old and outdated, the food was subpar, and the staff cannot solve a simple issue like a funtioning key card. Stay somewhere else!
Ok for a last minute trip!
T2stringer (Forney, Texas) on Jul 14, 2024
This was my first time at this resort, I often go Adult Only resorts, but we a joined another couple who had already booked here. The food at the buffet at breakfast was just ok, the kiddos were all over the place which made it a mess on the buffet. Our room was in a good location with an elevator. But we had to drag our luggage to our room because they check everyone in at the same time which created a back log and we didn't want to wait. On the reverse we requested a gold cart to take us to the lobby when it was time to leave and is took a long time. The beach bar was a good time with the swings. Entertainment was good too. Good price point!
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